Seasonal employees' intention to return and do more than expected

References

• Andersson , T. D. 2007 . The tourist in the experience economy . Scandinavian Journal of Hospitality and Tourism , 7 ( 1 ) : 1 – 13 .
   Web of Science ®Google Scholar
• Ashill , N. J. , Rod , M. and Carruthers , J. 2008 . The effect of management commitment to service quality on frontline employees' job attitudes, turnover intentions and service recovery performance in a new public management context . Journal of Strategic Marketing , 16 ( 5 ) : 437 – 462 .
   Google Scholar
• Blumberg , B. , Cooper , D. R. and Schindler , P. S. 2008 . Business research methods , 2nd European , London : McGraw-Hill Higher Education .
   Google Scholar
• Brayfield , A. H. and Rothe , H. F. 1951 . An index of job satisfaction . Journal of Applied Psychology , 35 : 307 – 311 .
   Web of Science ®Google Scholar
• Buchanan , T. , Johnson , J. A. and Goldberg , L. R. 2005 . Implementing a five-factor personality inventory for use on the internet . European Journal of Psychological Assessment , 21 ( 2 ) : 115 – 127 .
   Web of Science ®Google Scholar
• Cammann , C. F.M. , Jenkins , D. and Klesh , J. 1983 . “ Assessing the attitudes and perceptions of organizational members ” . In Assessing organizational change: A guide to methods, measures, and practices , Edited by: Seashore , S. E. New York : Wiley .
   Google Scholar
• Cohen , J. , Cohen , P. , West , S. G. and Aiken , L. S. 2003 . Applied multiple regression/correlation analysis for the behavioural sciences , 3 , Mahwah , NJ : Lawrence Erlbaum Associates .
   Google Scholar
• Comeche , J. M. and Loras , J. 2010 . The influence of variables of attitude on collective entrepreneurship . International Entrepreneurship and Management Journal , 6 ( 1 ) : 23 – 38 .
   Web of Science ®Google Scholar
• Deery , M. A. and Shaw , R. N. 1997 . An exploratory analysis of turnover culture in the hotel industry in Australia . International Journal of Hospitality Management , 16 ( 4 ) : 375 – 392 .
   Google Scholar
• Dermody , M. B. , Young , M. and Taylor , S. L. 2004 . Identifying job motivation factors of restaurant servers: Insight for the development of effective recruitment and retention strategies . International Journal of Hospitality & Tourism Administration , 5 ( 3 ) : 1 – 14 .
   Google Scholar
• Furnham , A. 2005 . The psychology of behaviour at work: The individual in the organization , 2 , New York , NY : Psychology Press .
   Google Scholar
• Gustafson , C. M. 2002 . Employee turnover: A study of private clubs in the USA . International Journal of Contemporary Hospitality Management , 14 ( 3 ) : 106 – 113 .
   Google Scholar
• Hackman , J. R. and Oldham , G. R. 1980 . Work redesign , Reading , MA : Addison-Wesley .
   Google Scholar
• Hällsten , F. and Tengblad , S. 2006 . Medarbetarskap i praktiken , Edited by: Hällsten , F. and Tengblad , S. Lund : Studentlitteratur .
   Google Scholar
• Herzberg , F. , Mausner , B. and Snyderman , B. B. 1959 . The motivation to work , 2 , New York , NY : Wiley .
   Google Scholar
• Hinkin , T. R. and Tracey , J. B. 2000 . The cost of turnover . Cornell Hotel & Restaurant Administration Quarterly , 41 ( 3 ) : 14 – 21 .
   Google Scholar
• Idaszak , J. R. and Drasgow , F. 1987 . A revision of the job diagnostic survey: Elimination of a measurement artifact . Journal of Applied Psychology , 72 ( 1 ) : 69 – 74 .
   Web of Science ®Google Scholar
• Ilies , R. , Spitzmuller , M. , Fulmer , I. S. and Johnson , M. D. 2009 . Personality and citizenship behaviour: The mediating role of job satisfaction . Journal of Applied Psychology , 94 ( 4 ) : 945 – 959 .
   PubMed Web of Science ®Google Scholar
• Irfaeya , W. 2008 . Employee responsibility. Conceptualization, validation, determinants, and outcomes , Göteborg : School of Business, Economics and Law, University of Gothenburg .
   Google Scholar
• Ismert , M. and Petrick , J. F. 2004 . Indicators and standards of quality related to seasonal employment in the ski industry . Journal of Travel Research , 43 ( 1 ) : 46 – 56 .
   Google Scholar
• Iverson , R. D. and Deery , M. 1997 . Turnover culture in the hospitality industry . Human Resource Management Journal , 7 ( 4 ) : 71 – 82 .
   Google Scholar
• John , O. P. , Naumann , L. P. and Soto , C. J. 2008 . “ Paradigm shift to the integrative big five trait taxonomy ” . In Handbook of personality: Theory and research , Edited by: John , O. P. , Robins , R. W. and Pervin , L. A. New York , NY : Guilford Press . Retrieved from http://www.eblib.com/
   Google Scholar
• Judge , T. A. , Heller , D. and Mount , M. K. 2002 . Five-factor model of personality and job satisfaction: A meta-analysis . Journal of Applied Psychology , 87 ( 3 ) : 530 – 541 .
   PubMed Web of Science ®Google Scholar
• Kautonen , T. and Palmroos , J. 2010 . The impact of a necessity-based start-up on subsequent entrepreneurial satisfaction . International Entrepreneurship and Management Journal , 6 ( 3 ) : 285 – 300 .
   Web of Science ®Google Scholar
• Keegan , B. M. 1982 . Managerial leadership: The hospitality industry's response to the new work aesthetic . Journal of Travel Research , 21 ( 2 ) : 10 – 13 .
   Google Scholar
• King , E. B. , George , J. M. and Hebl , M. R. 2005 . Linking personality to helping behaviours at work: An interactional perspective . Journal of Personality , 73 ( 3 ) : 585 – 608 .
   PubMed Web of Science ®Google Scholar
• Koys , D. J. 2001 . The effects of employee satisfaction, organizational citizenship behaviour, and turnover on organizational effectiveness: A unit-level, longitudinal study . Personnel Psychology , 54 ( 1 ) : 101 – 114 .
   Web of Science ®Google Scholar
• Lashley , C. 2001 . Costing staff turnover in hospitality service organizations . Journal of Services Research , 1 ( 2 ) : 3 – 24 .
   Google Scholar
• Lee-Ross , D. 1995 . Attitudes and work motivation of subgroups of seasonal hotel workers . Service Industries Journal , 15 ( 3 ) : 295 – 313 .
   Web of Science ®Google Scholar
• Leidner , R. 1993 . Fast food, fast talk. Service work and the routinization of everyday life , Berkeley : University of California Press .
   Google Scholar
• Lundberg , C. , Gudmundson , A. and Andersson , T. D. 2009 . Herzberg's two-factor theory of work motivation tested empirically on seasonal workers in hospitality and tourism . Tourism Management , 30 ( 6 ) : 890 – 899 .
   Web of Science ®Google Scholar
• Mobley , W. H. 1982 . Some unanswered questions in turnover and withdrawal research . Academy of Management Review , 7 ( 1 ) : 111 – 116 .
   Google Scholar
• Morgan G.A., Leech N.L., Gloeckner G.W., & Barrett K.C. (2004). SPSS for introductory statistics: Use and interpretation. Retrieved from http://www.netlibrary.com/Reader/.
   Google Scholar
• Mueller , C. W. , Boyer , E. M. , Price , J. L. and Iverson , R. D. 1994 . Employee attachment and noncoercive conditions of work . Work & Occupations , 21 ( 2 ) : 179 – 212 .
   Web of Science ®Google Scholar
• Ng , T. W.H. and Sorensen , K. L. 2008 . Toward a further understanding of the relationships between perceptions of support and work attitudes: A meta-analysis . Group & Organization Management , 33 ( 3 ) : 243 – 268 .
   Web of Science ®Google Scholar
• Nowak , P. , Holmes , G. and Murrow , J. 2010 . A model for reducing health care employee turnover . Journal of Hospital Marketing & Public Relations , 20 ( 1 ) : 14 – 25 .
   PubMedGoogle Scholar
• Organ , D. W. and Ryan , K. 1995 . A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behaviour . Personnel Psychology , 48 ( 4 ) : 775 – 802 .
   Web of Science ®Google Scholar
• Patterson , M. , Warr , P. and West , M. 2004 . Organizational climate and company productivity: The role of employee affect and employee level . Journal of Occupational & Organizational Psychology , 77 ( 2 ) : 193 – 216 .
   Web of Science ®Google Scholar
• Price , J. L. and Mueller , C. W. 1981 . A causal model of turnover for nurses . Academy of Management Journal , 24 ( 3 ) : 543 – 565 .
   PubMed Web of Science ®Google Scholar
• Shamir , B. 1981 . The workplace as a community: The case of British hotels . Industrial Relations Journal , 12 ( 6 ) : 45 – 56 .
   Google Scholar
• Silva , P. 2006 . Effects of disposition on hospitality employee job satisfaction and commitment . International Journal of Contemporary Hospitality Management , 18 ( 4 ) : 317 – 328 .
   Google Scholar
• Singh , J. 2000 . Performance productivity and quality of frontline employees in service organizations . Journal of Marketing , 64 ( 2 ) : 15 – 34 .
   Web of Science ®Google Scholar
• Smith , C. A. , Organ , D. W. and Near , J. P. 1983 . Organizational citizenship behaviour: Its nature and antecedents . Journal of Applied Psychology , 68 ( 4 ) : 653 – 663 .
   Web of Science ®Google Scholar
• Sosteric , M. 1996 . Subjectivity and the labour process: A case study in the restaurant industry . Work, Employment and Society , 10 ( 2 ) : 297 – 318 .
   Web of Science ®Google Scholar
• Sparr , J. L. and Sonnentag , S. 2008 . Fairness perceptions of supervisor feedback, LMX, and employee well-being at work . European Journal of Work & Organizational Psychology , 17 ( 2 ) : 198 – 225 .
   Web of Science ®Google Scholar
• Spector , P. E. 1997 . Job satisfaction: Application, assessment, cause, and consequences , Thousand Oaks , CA : Sage .
   Google Scholar
• Sturdy , A. 1998 . Training in service – importing and imparting customer service culture as an interactive process . International Journal of Human Resource Management , 11 ( 6 ) : 1082 – 1103 .
   Web of Science ®Google Scholar
• Tett , R. P. and Meyer , J. P. 1993 . Job satisfaction, organizational commitment, turnover intention, and turnover path analysis based on meta-analytic findings . Personnel Psychology , 46 ( 2 ) : 259 – 293 .
   Web of Science ®Google Scholar
• Tracey , J. B. and Hinkin , T. R. 2008 . Contextual factors and cost profiles associated with employee turnover . Cornell Hotel & Restaurant Administration Quarterly , 49 ( 1 ) : 12 – 27 .
   Google Scholar
• Turnipseed , D. L. 2003 . “ Organizational citizenship behaviour in the hospitality and tourism industry ” . In Managing employee attitudes and behaviours in the tourism and hospitality industry , Edited by: Kusluvan , S. 247 – 262 . New York , NY : Nova Science Publishers .
   Google Scholar
• Wakkee , I. , Elfring , T. and Monaghan , S. 2010 . Creating entrepreneurial employees in traditional service sectors. The role of coaching and self-efficacy . International Entrepreneurship and Management Journal , 6 ( 1 ) : 1 – 21 .
   Web of Science ®Google Scholar
• Williams , L. J. and Anderson , S. E. 1991 . Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviours . Journal of Management , 17 ( 3 ) : 601 – 617 .
   Web of Science ®Google Scholar