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Guest Editorial

Hospitality, healthcare, and design

References

  • Anderson, L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., & Rosenbaum, M. S. (2013). Transformative service research: An agenda for the future. Journal of Business Research, 66, 1203–1210. doi: 10.1016/j.jbusres.2012.08.013
  • Bitner, M. J. (1992). Servicescapes: The impact of physical surroundings on customers and employees. Journal of Marketing, 56(2), 57–71. doi: 10.2307/1252042
  • Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. Chicago, IL: Aldine.
  • Rosenbaum, M. S., & Massiah, C. (2011). An expanded servicescape perspective. Journal of Service Management, 22(4), 471–490. doi: 10.1108/09564231111155088

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