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Articles

When AI-based services fail: examining the effect of the self-AI connection on willingness to share negative word-of-mouth after service failures

当基于人工智能的服务失败时:检查自我概念-人工智能联结对服务失败后分享负面口碑的意愿的影响

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Pages 877-899 | Received 04 Nov 2019, Accepted 23 Mar 2020, Published online: 07 Apr 2020

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