619
Views
0
CrossRef citations to date
0
Altmetric
Research Articles

The effects of brand trustworthiness and credibility on location-based advertising: moderating effects of privacy concern and social influence

ORCID Icon, &
Pages 798-823 | Received 04 Feb 2023, Accepted 19 Aug 2023, Published online: 30 Aug 2023

References

  • Adomavicius, G., and A. Tuzhilin. 2005. Personalization technologies: A process-oriented perspective. Communications of the ACM 48, no. 10: 83–90.
  • Alam, A., M.U. Arshad, and S.A. Shabbir. 2012. Brand credibility, customer loyalty and the role of religious orientation. Asia Pacific Journal of Marketing and Logistics 24, no. 4: 583–98.
  • Amos, C., G. Holmes, and D. Strutton. 2008. Exploring the relationship between celebrity endorser effects and advertising effectiveness: A quantitative synthesis of effect size. International Journal of Advertising 27, no. 2: 209–34.
  • Arai, A., Y.J. Ko, and K. Kaplanidou. 2013. Athlete brand image: Scale development and model test. European Sport Management Quarterly 13, no. 4: 383–403.
  • Awwad, M.S, and S.M. Al-Majali. 2015. Electronic library services acceptance and use: An empirical validation of unified theory of acceptance and use of technology. The Electronic Library 33, no. 6: 1100–20.
  • Baek, T.H., J. Kim, and J.H. Yu. 2010. The differential roles of brand credibility and brand prestige in consumer brand choice. Psychology and Marketing 27, no. 7: 662–78.
  • Banerjee, S.S, and R.R. Dholakia. 2008. Mobile advertising: Does location based advertising work? International Journal of Mobile Marketing 32, no. 2: 68–74.
  • Braunstein, J.R, and J.J. Zhang. 2005. Dimensions of athletic star power associated with generation Y sports consumption. International Journal of Sports Marketing and Sponsorship 6, no. 4: 37–62.
  • Buil, I., S. Catalán, and E. Martínez. 2018. Exploring students’ flow experiences in business simulation games. Journal of Computer Assisted Learning 34, no. 2: 183–92.
  • Cachero-Martínez, S., and R. Vázquez-Casielles. 2021. Building consumer loyalty through e-shopping experiences: The mediating role of emotions. Journal of Retailing and Consumer Services 60: 102481.
  • Chen, Y., X. Li, and M. Sun. 2017. Competitive mobile geo targeting. Marketing Science 36, no. 5: 666–82.
  • Chen, R., and S.K. Sharma. 2015. Learning and self-disclosure behavior on social networking sites: The case of facebook users. European Journal of Information Systems 24, no. 1: 93–106.
  • Cheung, C., Z.W.Y. Lee, and T.K.H. Chan. 2015. Self-disclosure in social networking sites. Internet Research 25, no. 2: 279–99.
  • Chiang, I.P, and C.H. Chen. 2017. Evaluating antecedents and consequences of location-based services. International Journal of Electronic Commerce Studies 8, no. 1: 47–76.
  • Choi, B., U. Choi, and J.H. Song. 2021. Multitasking and location-based advertising: Effects of perceived intrusiveness, location proximity, and product durability on avoidance. International Journal of Advertising 40, no. 8: 1385–401.
  • Cleff, E.B. 2010. Effective approaches to regulate mobile advertising: Moving towards a coordinated legal, self-regulatory and technical response. Computer Law & Security Review 26, no. 2: 158–69.
  • Csikszentmihalhi, M. 2020. Finding flow: The psychology of engagement with everyday life. Hachette, UK: Basic Books.
  • Csikszentmihalyi, M. 1975. Beyond boredom and anxiety. San Fransisco: Jossey-Bass.
  • Davis, F.D. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly 13, no. 3: 319–40.
  • Degirmenci, K. 2020. Mobile users’ information privacy concerns and the role of app permission requests. International Journal of Information Management 50: 261–72.
  • Dhar, S., and U. Varshney. 2011. Challenges and business models for mobile location-based services and advertising. Communications of the ACM 54, no. 5: 121–8.
  • Dwivedi, A., T. Nayeem, and F. Murshed. 2018. Brand experience and consumers’ willingness-to-pay (WTP) a price premium: Mediating role of brand credibility and perceived uniqueness. Journal of Retailing and Consumer Services 44: 100–7.
  • Erdem, T., and J. Swait. 2004. Brand credibility, brand consideration, and choice. Journal of Consumer Research 31, no. 1: 191–8.
  • Featherman, M.S., A.D. Miyazaki, and D.E. Sprott. 2010. Reducing online privacy risk to facilitate e-service adoption: The influence of perceived ease of use and corporate credibility. Journal of Services Marketing 24, no. 3: 219–29.
  • Fornell, C., and D.F. Larcker. 1981. Evaluating structural equation models with unobservable variables and measurements error. Journal of Marketing Research 18, no. 1: 39–50.
  • Fredrickson, B.L., M.M. Tugade, C.E. Waugh, and G.R. Larkin. 2003. What good are positive emotions in crises? a prospective study of resilience and emotions following the terrorist attacks on the united states on september 11th, 2001. Journal of Personality and Social Psychology 84, no. 2: 365–76.
  • Gaul, V., and S. Baul. 2019. Location-Based Services (LBS) market statistics and forecast − 2026. Allied Market Research. https://www.alliedmarketresearch.com/location-based-services-market (accessed July 19, 2021).
  • Hair, J.F., Black, W.C. Babin, B.J. Anderson, R.E, and Tatham, R.L. Multivariate data analysis. Pearson, Columbus, OH 2006. 6th ed.
  • Hair, J.F.Jr., G.T.M. Hult, C. Ringle, and M. Sarstedt. 2016. A primer on partial least squares structural equation modeling (PLS-SEM). 2nd ed. London, UK: SAGE.
  • Heinonen, K., and T. Strandvik. 2007. Consumer responsiveness to mobile marketing. International Journal of Mobile Communications 5, no. 6: 603–17.
  • Heo, J., and C.W. Chang. 2018. Factors influencing intention to accept location-based mobile advertising among young mobile user segments: A social exchange perspective. International Journal of Mobile Communications 16, no. 6: 607–23.
  • Huang, T.L, and S. Liao. 2015. A model of acceptance of augmented-reality interactive technology: The moderating role of cognitive innovativeness. Electronic Commerce Research 15, no. 2: 269–95.
  • Huang, L., J. Mou, E.W.K. See-To, and J. Kim. 2019. Consumer perceived value preferences for mobile marketing in China: A mixed method approach. Journal of Retailing and Consumer Services 48: 70–86.
  • Hühn, A.E., V.-J. Khan, P. Ketelaar, J. van ‘t Riet, R. Konig, E. Rozendaal, N. Batalas, and P. Markopoulos. 2017. Does location congruence matter? A field study on the effects of location-based advertising on perceived ad intrusiveness, relevance and value. Computers in Human Behavior 73: 659–68.
  • Jeon, M.M., S. Lee, and M. Jeong. 2018. e-Social influence and customers’ behavioral intentions on a bed and breakfast website. Journal of Hospitality Marketing & Management 27, no. 3: 366–85.
  • Jonker, N. 2019. What drives the adoption of crypto-payments by online retailers?. Electronic Commerce Research and Applications 35: 100848.
  • Jung, A.R, and J. Heo. 2022. The effects of mobile phone use motives on the intention to use location-based advertising: The mediating role of media affinity and perceived trust and risk. International Journal of Advertising 41, no. 5: 930–47.
  • Kemp, E., and M. Bui. 2011. Healthy brands: Establishing brand credibility, commitment and connection among consumers. Journal of Consumer Marketing 28, no. 6: 429–37.
  • Ketelaar, P.E., S.F. Bernritter, J. Van’t Riet, A.E. Hühn, T.J. van Woudenberg, B.C. Müller, and L. Janssen. 2017. Disentangling location-based advertising: The effects of location congruency and medium type on consumers’ ad attention and brand choice. International Journal of Advertising 36, no. 2: 356–67.
  • Kim, M. 2022. How can I be as attractive as a fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention. Journal of Retailing and Consumer Services 64: 102778.
  • Kim, D., and Y.J. Ko. 2019. The impact of virtual reality (VR) technology on sport spectators’ flow experience and satisfaction. Computers in Human Behavior 93: 346–56.
  • Kim, H.J, and H. Song. 2020. Effort justification for fun activities?: The effect of location-based mobile coupons using games. Journal of Retailing and Consumer Services 54: 102029.
  • Kirmani, A., and A.R. Rao. 2000. No pain, no gain: A critical review of the literature on signaling unobservable product quality. Journal of Marketing 64, no. 2: 66–79.
  • Kline, R.B. 2016. Principles and practice of structural equation modeling. 4th ed. New York, NY: Guilford Press.
  • Kumar, P., and M.J. Polonsky. 2019. In-store experience quality and perceived credibility: A green retailer context. Journal of Retailing and Consumer Services 49: 23–34.
  • Kurtz, O.T., B.W. Wirtz, and P.F. Langer. 2021. An empirical analysis of location-based mobile advertising—Determinants, success factors, and moderating effects. Journal of Interactive Marketing 54: 69–85.
  • Lee, M.K.O., N. Shi, C.M.K. Cheung, K.H. Lim, and C.L. Sia. 2011. Consumer’s decision to shop online: The moderating role of positive informational social influence. Information & Management 48, no. 6: 185–91.
  • Leenders, R.T.A.J. 2002. Modeling social influence through network autocorrelation: Constructing the weight matrix. Social Networks 24, no. 1: 21–47.
  • Lin, T.T.C, and J.R. Bautista. 2020. Content-related factors influence perceived value of location-based mobile advertising. Journal of Computer Information Systems 60, no. 2: 184–93. https://www.tandfonline.com/action/showCitFormats?. doi=10.1080%2F08874417.2018.1432995.
  • Lin, T.T.C., F. Paragas, and J.R. Bautista. 2016. Determinants of mobile consumers’ perceived value of location-based advertising and user responses. International Journal of Mobile Communications 14, no. 2: 99–117.
  • López, M., and M. Sicilia. 2014. eWOM as source of influence: The impact of participation in ewom and perceived source trustworthiness on decision making. Journal of Interactive Advertising 14, no. 2: 86–97.
  • Meents, S., T. Verhagen, J. Merikivi, and J. Weltevreden. 2020. Persuasive location-based messaging to increase store visits: An exploratory study of fashion shoppers. Journal of Retailing and Consumer Services 57: 102174.
  • Merisavo, M., S. Kajalo, H. Karjaluoto, V. Virtanen, S. Salmenkivi, R.M. Aulas, and M. Leppäniemi. 2007. An empirical study of the drivers of consumer acceptance of mobile advertising. Journal of Interactive Advertising 7, no. 2: 41–50.
  • MIC. 2022. Vietnam targets 85% smartphone usage by end of 2022. https://english.mic.gov.vn/Pages/TinTuc/tinchitiet.aspx?tintucid=153538 (accessed on March 6, 2023).
  • Ministry of Information and Communications (MIC). 2021. Vietnam smartphone use in top 10 globally. https://english.mic.gov.vn/Pages/TinTuc/tinchitiet.aspx?tintucid=147433 (accessed on March 6, 2023).
  • Morgan-Thomas, A., and C. Veloutsou. 2013. Beyond technology acceptance: Brand relationships and online brand experience. Journal of Business Research 66, no. 1: 21–7.
  • Muk, A., and C. Chung. 2015. Applying the technology acceptance model in a two-country study of SMS advertising. Journal of Business Research 68, no. 1: 1–6.
  • Nysveen, H., P.E. Pedersen, and H. Thorbjørnsen. 2005. Intentions to use mobile services: Antecedents and cross-service comparisons. Journal of the Academy of Marketing Science 33, no. 3: 330–46.
  • Pan, Y., and G.M. Zinkhan. 2006. Determinants of retail patronage: A meta-analytical perspective. Journal of Retailing 82, no. 3: 229–43.
  • Park, H.J, and L.M. Lin. 2020. The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement. Journal of Retailing and Consumer Services 52: 101934.
  • Pritzker, S.R. 2007. Audience flow: Creativity in television watching with applications to teletherapy. In Everyday creativity and new views of human nature: Psychological, social, and spiritual perspectives, ed. R. Richards, 109–129). Washington, DC: American Psychological Association.
  • Rai, J.S., A. Yousaf, M.N. Itani, and A. Singh. 2021. Sports celebrity personality and purchase intention: The role of endorser-brand congruence, brand credibility and brand image transfer. Sport, Business and Management: An International Journal 11, no. 3: 340–61.
  • Rice, R.E, and I. Hagen. 2010. Young adults’ perpetual contact, social connectivity, and social control through the internet and mobile phones. Annals of the International Communication Association 34, no. 1: 3–39.
  • Rose, S., M. Clark, N. Samouel, and N. Hair. 2012. Online customer experience in e-retailing: An empirical model of antecedents and outcomes. Journal of Retailing 88, no. 2: 308–22.
  • Schade, M., R. Piehler, C. Warwitz, and C. Burmann. 2018. Increasing consumers’ intention to use location-based advertising. Journal of Product & Brand Management 27, no. 6: 661–9.
  • Shieh, C.H., Y. Xu, and I.L. Ling. 2019. How location-based advertising elicits in-store purchase. Journal of Services Marketing 33, no. 4: 380–95.
  • Shin, D., and F. Biocca. 2018. Exploring immersive experience in journalism. New Media & Society 20, no. 8: 2800–23.
  • Shy, O., and R. Stenbacka. 2016. Customer privacy and competition. Journal of Economics & Management Strategy 25, no. 3: 539–62.
  • Souiden, N., W. Chaouali, and M. Baccouche. 2019. Consumers’ attitude and adoption of location-based coupons: The case of the retail fast food sector. Journal of Retailing and Consumer Services 47: 116–32.
  • Spence, M. 1977. Consumer misperceptions, product failure and producer liability. The Review of Economic Studies 44, no. 3: 561–72.
  • Statista. 2022. Age distribution of internet users in Vietnam as of May 2019. https://www.statista.com/statistics/262216/age-distribution-of-internet-network-users-in-vietnam/
  • Statista. 2023. Device ownership among internet users in Vietnam Q3 2022, by device. https://www.statista.com/statistics/804059/digital-device-usage-among-adults-by-device-vietnam/ (accessed March 6, 2023).
  • Swait, J., and T. Erdem. 2007. Brand effects on choice and choice set formation under uncertainty. Marketing Science 26, no. 5: 679–97.
  • Sweeney, J., and J. Swait. 2008. The effects of brand credibility on customer loyalty. Journal of Retailing and Consumer Services 15, no. 3: 179–93.
  • Tabachnick, B., and L. Fidell. 2013. Using multivariate statistics. Boston: Pearson Education.
  • Tussyadiah, I.P. 2012. A concept of location-based social network marketing. Journal of Travel & Tourism Marketing 29, no. 3: 205–20.
  • Ünal, S., A. Ercis, and E. Keser. 2011. Attitudes towards mobile advertising – A research to determine the differences between the attitudes of youth and adults. Procedia – Social and Behavioral Sciences 24: 361–77.
  • Veloutsou, C. 2007. Identifying the dimensions of the product-brand and consumer relationship. Journal of Marketing Management 23, no. 1-2: 7–26.
  • Venkatesh., Morris, and Davis. Davis. 2003. User acceptance of information technology: Toward a unified view. MIS Quarterly 27, no. 3: 425.
  • Verkijika, S.F. 2020. An affective response model for understanding the acceptance of mobile payment systems. Electronic Commerce Research and Applications 39: 100905.
  • Wang, L., Z. Wang, X. Wang, and Y. Zhao. 2021. Explaining consumerimplementation intentions in mobile shopping with SEM AND fsqca: Roles ofvisual and technical perceptions. Electronic Commerce Research Andapplications 49: 101080.
  • Wang, S.W, and A.C. Scheinbaum. 2018. Enhancing brand credibility via celebrity endorsement: Trustworthiness trumps attractiveness and expertise. Journal of Advertising Research 58, no. 1: 16–32.
  • Wang, W., L. Yang, and Q. Zhang. 2015. Privacy preservation in location-based advertising: A contract-based approach. Computer Networks 93: 213–24.
  • Wei, R., X. Hao, and J. Pan. 2010. Examining user behavioral response to SMS ads: Implications for the evolution of the mobile phone as a bona-fide medium. Telematics and Informatics 27, no. 1: 32–41.
  • Westland, J.C. 2015. From paths to networks: The evolving science of networks. In Structural equation models, 161–172. Cham: Springer.
  • Wilton, R.D., A. Páez, and D.M. Scott. 2011. Why do you care what other people think? A qualitative investigation of social contact and telecommuting. Transportation Research Part A: Policy and Practice 45, no. 4: 269–82.
  • Wu, C., S. Kao, C.C. Wu, and S. Huang. 2015. Location-aware service applied to mobile short message advertising: Design, development, and evaluation. Information Processing & Management 51, no. 5: 625–42.
  • Xu, H., H.H. Teo, B.C.Y. Tan, and R. Agarwal. 2009. The role of push-pull technology in privacy calculus: the case of location-based services. Journal of Management Information Systems 26, no. 3: 135–74.
  • Zhang, S., G. Wang, M.Z.A. Bhuiyan, and Q. Liu. 2018. A dual privacy preserving scheme in continuous location-based services. IEEE Internet of Things Journal 5, no. 5: 4191–200.
  • Zhou, T. 2013. An empirical examination of user adoption of location-based services. Electronic Commerce Research 13, no. 1: 25–39.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.