721
Views
0
CrossRef citations to date
0
Altmetric
Research Articles

The role of perceived freewill in crises of human-AI interaction: the mediating role of ethical responsibility of AI

, &
Pages 847-873 | Received 12 Feb 2023, Accepted 21 Dec 2023, Published online: 02 Jan 2024

References

  • Adam, M., M. Wessel, and A. Benlian. 2021. AI-based chatbots in consumer service and their effects on user compliance. Electronic Markets 31, no. 2: 427–45.
  • Ahn, J., J. Kim, and Y. Sung. 2021. AI-powered recommendations: The roles of perceived similarity and psychological distance on persuasion. International Journal of Advertising 40, no. 8: 1366–84.
  • AI HLEG. 2019. High-level expert group on artificial intelligence. Ethics guidelines for trustworthy AI.
  • Baek, T.H., M. Bakpayev, S. Yoon, and S. Kim. 2022. Smiling AI agents: How anthropomorphism and broad smiles increase charitable giving. International Journal of Advertising 41, no. 5: 850–67.
  • Barrett, J.L, and R.A. Richert. 2003. Anthropomorphism or preparedness? Exploring children’s god concepts. Review of Religious Research 44, no. 3: 300–12.
  • Benoit, W.L. 1995. Sears’ repair of its auto service image: Image restoration discourse in the corporate sector. Communication Studies 46, no. 1-2: 89–105.
  • Buolamwini, J., and T. Gebru. 2018. (January). Gender shades: Intersectional accuracy disparities in commercial gender classification. In Conference on fairness, accountability and transparency, 77–91. PMLR.
  • Chandrashekar, S.P. 2020. It’s in your control: Free will beliefs and attribution of blame to obese people and people with mental illness. Collabra: Psychology 6, no. 1: 29.
  • Cheng, Y., and H. Jiang. 2022. Consumer–brand relationship in the era of artificial intelligence: Understanding the role of chatbot marketing efforts. Journal of Product & Brand Management 31, no. 2: 252–64. 10.1108/JPBM-05-2020-2907.
  • Chin, M.G., V.K. Sims, B. Clark, and G.R. Lopez. 2004. Measuring individual differences in anthropomorphism toward machines and animals. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 48, no. 11: 1252–5. Los Angeles, CA: SAGE Publications.
  • Claeys, A.S., V. Cauberghe, and P. Vyncke. 2010. Restoring reputations in times of crisis: An experimental study of the situational crisis communication theory and the moderating effects of locus of control. Public Relations Review 36, no. 3: 256–62.
  • Coombs, W.T. 1999. Information and compassion in crisis responses: A test of their effects. Journal of Public Relations Research 11, no. 2: 125–42.
  • Coombs, W.T. 2007. Protecting organization reputations during a crisis: The development and application of situational crisis communication theory. Corporate Reputation Review 10, no. 3: 163–76.
  • Coombs, W.T, and S.J. Holladay. 2002. Helping crisis managers protect reputational assets: Initial tests of the situational crisis communication theory. Management Communication Quarterly 16, no. 2: 165–86.
  • Dressler, J., F.R. Strong, and E.M. Moritz. 2001. Understanding criminal law.
  • Duffy, B.R. 2003. Anthropomorphism and the social robot. Robotics and Autonomous Systems 42, no. 3-4: 177–90.
  • Ekstrom, L. 2018. Free will. Routledge.
  • Epley, N., A. Waytz, and J.T. Cacioppo. 2007. On seeing human: A three-factor theory of anthropomorphism. Psychological Review 114, no. 4: 864–86.
  • Fink, J. 2012. (Anthropomorphism and human likeness in the design of robots and human-robot interaction. In International conference on social robotics, 199–208. Berlin, Heidelberg: Springer.
  • Fischer, J.M. 1994. The metaphysics of free will. (Vol. 1). Oxford: Blackwell.
  • Fiske, A.P. 1990. Relativity within moose ("mossi") culture: Four incommensurable models for social relationships. Ethos 18, no. 2: 180–204.
  • Frankfurt, H. 1969. Alternate possibilities and moral responsibility. Journal of Philosophy 66: 829–839.
  • Frankfurt, H.G. 1971. Freedom of the will and the concept of a person. The Journal of Philosophy 68, no. 1: 5–20.
  • Genschow, O., D. Rigoni, and M. Brass. 2017. Belief in free will affects causal attributions when judging others’ behavior. Proceedings of the National Academy of Sciences of the United States of America 114, no. 38: 10071–6.
  • Hayes, A.F. 2017. Introduction to mediation, moderation, and conditional process analysis: A regression-based approach. New York: Guilford Publications.
  • Horowitz, A.C, and M. Bekoff. 2007. Naturalizing anthropomorphism: Behavioral prompts to our humanizing of animals. Anthrozoös 20, no. 1: 23–35.
  • Hur, J.D., M. Koo, and W. Hofmann. 2015. When temptations come alive: How anthropomorphism undermines self-control. Journal of Consumer Research 42, no. 2: Ucv017.
  • Kane, R. 2005. A contemporary introduction to free will. New York: Oxford University Press.
  • Kim, S., R.P. Chen, and K. Zhang. 2016. Anthropomorphized helpers undermine autonomy and enjoyment in computer games. Journal of Consumer Research 43, no. 2: 282–302.
  • Kim, J., S. Kang, and J. Bae. 2022. The effects of consumer consumption goals on artificial intelligence driven recommendation agents: Evidence from stitch fix. International Journal of Advertising 41, no. 6: 997–1016. 10.1080/02650487.2021.1963098
  • Krach, S., F. Hegel, B. Wrede, G. Sagerer, F. Binkofski, and T. Kircher. 2008. Can machines think? Interaction and perspective taking with robots investigated via fMRI. PloS One 3, no. 7: E 2597.
  • Lee, J.E.R, and C.I. Nass. 2010. Trust in computers: The computers-are-social-actors (CASA) paradigm and trustworthiness perception in human-computer communication. In Trust and technology in a ubiquitous modern environment: Theoretical and methodological perspectives, 1–15. Hershey, PA: IGI Global.
  • Letheren, K., K.A.L. Kuhn, I. Lings, and N.K.L. Pope. 2016. Individual difference factors related to anthropomorphic tendency. European Journal of Marketing 50, no. 5/6: 973–1002.
  • MacInnis, D.J, and V.S. Folkes. 2017. Humanizing brands: When brands seem to be like me, part of me, and in a relationship with me. Journal of Consumer Psychology 27, no. 3: 355–74.
  • McAuley, E., T.E. Duncan, and D.W. Russell. 1992. Measuring causal attributions: The revised causal dimension scale (CDSII). Personality and Social Psychology Bulletin 18, no. 5: 566–73.
  • Melson, G.F., P.H. Kahn, Jr, A.M. Beck, B. Friedman, T. Roberts, and E. Garrett. 2005. Robots as dogs? Children’s interactions with the robotic dog AIBO and a live Australian shepherd. In CHI’05 extended abstracts on Human factors in computing systems, 1649–52.
  • Miller, F.M, and G.R. Laczniak. 2011. The ethics of celebrity–athlete endorsement: What happens when a star steps out of bounds? Journal of Advertising Research 51, no. 3: 499–510.
  • Nowak, K.L, and F. Biocca. 2003. The effect of the agency and anthropomorphism on users’ sense of telepresence, copresence, and social presence in virtual environments. Presence: Teleoperators and Virtual Environments 12, no. 5: 481–94.
  • Porter, S. 1992. Women in a women’s job: The gendered experience of nurses. Sociology of Health & Illness 14, no. 4: 510–27.
  • Reider, L. 1998. Toward a new test for the insanity defense: Incorporating the discoveries of neuroscience into moral and legal theories. UCLA L. Rev 46: 289.
  • Riek, L.D., T.C. Rabinowitch, B. Chakrabarti, and P. Robinson. 2009. How anthropomorphism affects empathy toward robots In Proceedings of the 4th ACM/IEEE international conference on Human robot interaction, 245–6.
  • Roh, S. 2017. Examining the paracrisis online: The effects of message source, response strategies and social vigilantism on public responses. Public Relations Review 43, no. 3: 587–96. 10.1016/j.pubrev.2017.03.004.
  • Rotter, J.B. 1966. Generalized expectancies for internal versus external control of reinforcement. Psychological Monographs: General and Applied 80, no. 1: 1–28.
  • Shahriari, K., and M. Shahriari. 2017. IEEE standard review—Ethically aligned design: A vision for prioritizing human wellbeing with artificial intelligence and autonomous systems. In 2017 IEEE Canada International Humanitarian Technology Conference (IHTC), 197–201. IEEE.
  • Vohs, K.D, and J.W. Schooler. 2008. The value of believing in free will: Encouraging a belief in determinism increases cheating. Psychological Science 19, no. 1: 49–54.
  • White, D.W., L. Goddard, and N. Wilbur. 2009. The effects of negative information transference in the celebrity endorsement relationship. International Journal of Retail & Distribution Management 37, no. 4: 322–35. 10.1108/09590550910948556.
  • White, M.J, and G.B. White. 2006. Implicit and explicit occupational gender stereotypes. Sex Roles 55, no. 3-4: 259–66.
  • Youn, S., and S.V. Jin. 2021. In AI we trust?” The effects of parasocial interaction and technopian versus luddite ideological views on chatbot-based consumer relationship management in the emerging “feeling economy. Computers in Human Behavior 119: 106721. 10.1016/j.chb.2021.106721.
  • Zeki, S., O. R. Goodenough, O, and R. Goodenough. 2004. Responsibility and punishment: Whose mind? A response. Philosophical Transactions of the Royal Society of London. Series B, Biological Sciences 359, no. 1451: 1805–9.
  • Zhou, L., and P. Whitla. 2013. How negative celebrity publicity influences consumer attitudes: The mediating role of moral reputation. Journal of Business Research 66, no. 8: 1013–20. 10.1016/j.jbusres.2011.12.025.
  • Zhu, D.H, and Y.P. Chang. 2013. Negative publicity effect of the business founder’s unethical behavior on corporate image: Evidence from China. Journal of Business Ethics 117, no. 1: 111–21. 10.1007/s10551-012-1512-2

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.