Publication Cover
Production Planning & Control
The Management of Operations
Volume 19, 2008 - Issue 5
629
Views
8
CrossRef citations to date
0
Altmetric
Original Articles

Exploiting the balanced scorecard in the Operations Department: the Ducati Motor Holding case

&
Pages 495-507 | Received 03 Apr 2008, Accepted 19 May 2008, Published online: 14 Jun 2008

References

  • Ahmed , NU and Montagno , V . 1996 . Operations strategy and organizational performance: an empirical study . International Journal of Operations & Production Management , 16 ( 5 ) : 41 – 53 .
  • Alfaro , J , Ortiz , A and Poler , R . 2007 . Performance measurement system for business processes . Production Planning and Control , 18 ( 8 ) : 614 – 654 .
  • Aprile , D , Garavelli , AC and Giannoccaro , I . 2005 . Operations planning and flexibility in a supply chain . Production Planning and Control , 16 ( 1 ) : 21 – 31 .
  • Bititci , US , Carrie , AS and McDevitt , LG . 1997 . Integrated performance measurement systems: a development guide . International Journal of Operations & Production Management , 17 ( 6 ) : 522 – 535 .
  • Bond , TC . 1999 . The role of performance measurement in continuous improvement . International Journal of Operations & Production Management , 19 ( 12 ) : 1318 – 1334 .
  • Bourne , M . 2005 . Researching performance measurement system implementation: the dynamics of success and failure . Production Planning and Control , 16 ( 2 ) : 101 – 113 .
  • Crosby , PB . 1984 . Quality without tears. The art of the hassle-free management , USA : McGraw-Hill .
  • Deming , WE . 1982 . Quality, productivity and competitive position Cambridge, MA, , USA : MIT, .
  • Dixon , JR , Nanni Jr , AJ Jr and Vollmann , TE . 1990 . The new performance challenge. Measuring operations for world-class competition , Illinois, , USA : Business One Irwin, Homewood .
  • EFQM . 1998 . Self-assessment guidelines for companies , Brussels : European Foundation for Quality Management .
  • Eisenhardt , KM . 1989 . Building theories from case-study research . The Academy of Management Review , 14 ( 4 ) : 552 – 550 .
  • Feigenbaum , AV . 1991 . Total quality control , New York, , USA : McGraw-Hill .
  • Ferdows , K and De Meyer , A . 1990 . Lasting improvements in manufacturing performance: in search of a new theory . Journal of Operations Management , 9 ( 2 ) : 120 – 131 .
  • Fisher , J . 1995 . Contingency-based research on management control systems: categorization by level of complexity . Journal of Accounting Literature , 14 : 24 – 53 .
  • Fitzgerald , L . 1991 . Performance measurement in service business , London, , UK : CIMA .
  • Forza , C and Salvador , F . 2000 . Assessing some distinctive dimensions of performance feedback information in high performing plants . International Journal of Operations & Production Management , 20 ( 3 ) : 359 – 385 .
  • Franco-Santos , M and Bourne , M . 2005 . An examination of the literature relating to issues affecting how companies manage through measures . Production Planning and Control , 16 ( 2 ) : 114 – 124 .
  • Ghalayini , AM and Noble , JS . 1996 . The changing basis of performance measurement . International Journal of Operations & Production Management , 16 ( 8 ) : 63 – 80 .
  • Grando , A and Turco , F . 2005 . Modelling plant capacity and productivity: conceptual framework in a single-machine case . Production Planning and Control , 16 ( 3 ) : 309 – 322 .
  • Holweg , M . 2005 . The three dimensions of responsiveness . International Journal of Operations & Production Management , 25 ( 7 ) : 603 – 622 .
  • Kaplan , RS . 1984 . Yesterday's accounting undermines production . Harvard Business Review , 62 : 95 – 101 .
  • Kaplan , RS and Norton , DP . 1992 . The balanced scorecard–measures that drive performance . Harvard Business Review , 70 : 71 – 79 .
  • Kaplan , RS and Norton , DP . 1993 . Putting the balanced scorecard at work . Harvard Business Review , 71 : 134 – 147 .
  • Kaplan , RS and Norton , DP . 1996 . The balanced scorecard–translating strategy into action , Boston, Mass, , USA : Harvard Business School Press .
  • Kaplan , RS and Norton , DP . 2000 . Having trouble with your strategy? Then map it . Harvard Business Review , 78 : 167 – 176 .
  • Karjalainen , J , Miettinen , I and Mikkola , T . 2005 . Productivity drivers in machine and metal product manufacturing . Production Planning and Control , 16 ( 8 ) : 743 – 751 .
  • Kathuria , R and Porth , SJ . 2003 . Strategy-managerial characteristics alignment and performance. A manufacturing perspective . International Journal of Operations & Production Management , 23 ( 3 ) : 255 – 276 .
  • Keegan , DP , Eiler , RG and Jones , CR . 1989 . Are your performance measures obsolete? . Management Accounting , 70 ( 12 ) : 45 – 50 .
  • Kuoh , HO . 2004 . The effects of three statistical control charts on task performance . Production Planning & Control , 15 ( 3 ) : 313 – 323 .
  • Lynch , RL and Cross , KF . 1991 . Measure up! yardsticks for continuous improvement , Cambridge, Massachusetts, , USA : Basil Blackwell Inc .
  • Mackey , J , Noreen , E and Smith , D . 1995 . The Theory of constraints and its implications for management accounting , USA : The North River Press .
  • Mapes , J , Szwejczewski , M and New , C . 2000 . Process variability and its effect on plant performance . International Journal of Operations & Production Management , 20 ( 7 ) : 92 – 808 .
  • Maskell , BH . 1991 . Performance measurement for world class manufacturing: A model for American companies , Cambridge, MA, , USA : Productivity Press .
  • McAdam , R and Bailie , B . 2002 . Business performance measures and alignment impact on strategy: the role of business improvement models . International Journal of Operations & Production Management , 22 ( 9 ) : 972 – 996 .
  • Melnyk , SA , Stewart , DM and Swink , M . 2004 . Metrics and performance measurement in operations management: dealing with the metrics maze . Journal of Operations Management , 22 : 209 – 218 .
  • Meredith , J . 1998 . Building operations management theory through case and field research . Journal of Operations Management , 16 : 441 – 454 .
  • Nakajima , S . 1988 . Introduction to TPM , Cambridge, MA : Productivity Press .
  • Neely , A . 2005 . The evolution of performance measurement research. Developments in the last decade and a research agenda for the next . International Journal of Operations & Production Management , 25 ( 12 ) : 1264 – 1277 .
  • Neely , A , Adams , C and Kennerley , M . 2002a . The performance measurement prism: the scorecard for measuring and managing business success , London, , UK : Prentice Hall .
  • Neely , A . 2002b . Getting the measure of your business , Cambridge, , UK : Cambridge University Press .
  • Neely , A , Gregory , M and Platts , K . 1995 . Performance measurement system design. A literary review and research agenda . International Journal of Operations & Production Management , 15 ( 4 ) : 80 – 116 .
  • Neely , A . 2000 . Performance measurement system design: developing and testing a process-based approach . International Journal of Operations & Production Management , 20 ( 10 ) : 1119 – 1145 .
  • Neely , A . 1996 . Getting the measure of your business , UK : University of Cambridge .
  • Newman , WH and Logan , JP . 1971 . Strategy, policy and central management , Cincinnati : South Western Publishing .
  • Pfeffer , J and Sutton , RI . 1999 . Knowing what to do is not enough: turning knowledge into actions . California Management Review , 42 ( 1 ) : 83 – 108 .
  • Rhee , M and Mehra , S . 2006 . Aligning operations, marketing, and competitive strategies to enhance performance: an empirical test in the retail banking industry . OMEGA International Journal of Management Science , 34 ( 5 ) : 505 – 515 .
  • Schmenner , R and Vollmann , T . 1994 . Performance measures: gaps, false alarms an the ‘Usual Suspects’ . International Journal of Operations & Production Management , 14 ( 12 ) : 58 – 69 .
  • Schonberger , RJ . 1986 . World class manufacturing. The lessons of simplicity applied , New York, , USA : The Free Press .
  • Shayan , E and Sobhanallahi , A . 2002 . Productivity gains by cellular manufacturing . Production Planning and Control , 13 ( 6 ) : 507 – 516 .
  • Skinner , W . 1969 . Manufacturing–missing link in corporate strategy . Harvard Business Review , 47 : 136 – 145 .
  • Skinner , W . 1974 . The focused factory . Harvard Business Review , 52 : 113 – 121 .
  • Skinner , W . 1986 . The productivity paradox . Harvard Business Review , 64 : 55 – 59 .
  • Slack , N . 2005 . The changing nature of operations flexibility . International Journal of Operations & Production Management , 25 ( 12 ) : 1201 – 1210 .
  • Supply Chain Council Inc . 2006 . Supply chain operations reference model SCOR version 8.0. , USA : Pittsburg .
  • Swamidass , PM , Darlow , N and Baines , T . 2001 . Evolving forms of manufacturing strategy development: evidence and implications . International Journal of Operations & Production Management , 21 ( 10 ) : 1289 – 1304 .
  • Timenes Laugen , B . 2005 . Best manufacturing practices: what do the best performing companies do? . International Journal of Operations & Production Management , 25 ( 2 ) : 131 – 150 .
  • Vickery , SK , Droge , C and Markland , RE . 1993 . Production competence and business strategy: do they affect business performance? . Decision Sciences , 24 ( 2 ) : 435 – 456 .
  • Vits , J and Gelders , L . 2002 . Performance improvement theory . International Journal of Production Economics , 77 : 285 – 298 .
  • Wisner , JD and Fawcett , SE . 1991 . Link firm strategy to operating decisions through performance measurement . Production and Inventory Management Journal , 32 ( 3 ) : 5 – 11 .
  • Yin , RK . 2003 . Applications of case study research, , 2nd , USA : Sage publications .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.