References: Quality in distance learning support ‐some questions, a few points, no answers!

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Gaskell , A. , Gibbons , S. and Simpson , O. 1990 . ‘Taking Off and ‘Bailing Out’ ‐‐ Correspondence counselling’ . Open Learning , 5 ( 2 )
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Simpson , O. 1992 . ‘Specifying student support services in the OU ‐‐ the so‐called Student Charter’ . Open Learning , 7 ( 2 )
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Davey , B. 1992 . The Student Charter Project Report , University of Kent at Canterbury . published by Enterprise Kent at the
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