Are Street Vendors Really Innovative Toward Self-service Technology?

References

• Alba, J. W., & Hutchinson, J. W. (1987). Dimensions of consumer expertise. Journal of Consumer Research, 13( March), 411–454. doi: 10.1086/209080
   Web of Science ®Google Scholar
• Al-Gahtani, S. S. (2003). Computer technology adoption in Saudi Arabia: Correlates of perceived innovation attributes. Information Technology for Development, 10(1), 57–69. doi: 10.1002/itdj.1590100106
   Google Scholar
• Astuti, N. C., & Nasution, R. A. (2014). Technology readiness and e-commerce adoption among entrepreneurs of SMEs in Bandung City, Indonesia. Gadjah Mada International Journal of Business, 16(1), 69–88.
   Google Scholar
• Berning, C. A. K., & Jacoby, J. (1974). Patterns of information acquisition in new product purchases. Journal of Consumer Research, 1(September), 18–22. doi: 10.1086/208586
   Web of Science ®Google Scholar
• Bhowmik, S. K. (2005). Street vendors in Asia: A review. Economic and Political Weekly, 28 May–4 June, 2256–2264.
   Google Scholar
• Bhowmik, S. K. (2007). Street vendors in urban India: The struggle for recognition. In A. Morales & J. Cross (Eds.), Street entrepreneurs: People, place and politics (pp. 92–107). New York, NY: Routledge.
   Google Scholar
• Blake, B. F., Neuendorf, K. A., & Valdiserri, C. M. (2003). Innovativeness and variety of Internet shopping. Internet Research: Electronic Networking Applications and Policy, 13(3), 156–169. doi: 10.1108/10662240310478187
   Web of Science ®Google Scholar
• Boyer, M. C. (1992). Cities for sale: Merchandising history at South street seaport. In M. Sorkin (Ed.), Variations on a theme park: The new American city and the end of public space (pp. 181–204). New York, NY: Hill and Wang.
   Google Scholar
• Celent. (2012). Celent Model Bank 2011: Case studies of effective technology usage in banking. New York, NY: Celent, Oliver Wyman.
   Google Scholar
• Carlson, L., & Grossbart, S. L. (1984). Toward a better understanding of inherent innovativeness. In Russell Belk (Ed.), Proceedings of the American Marketing Association Educators’ Conference (pp. 88–91). Chicago, IL: American Marketing Association.
   Google Scholar
• Chakrabarti, S. (2010). Factors influencing organic food purchase in India—Expert survey insights. British Food Journal, 112(8), 902–915. doi: 10.1108/00070701011067497
   Web of Science ®Google Scholar
• Chen, M. A., Jhabvala, R., & Lund, F. (2002). Supporting workers in the informal economy: A policy framework (working paper no. 2002/2). Geneva: Employment Sector, International Labor Organization.
   Google Scholar
• Childers, T. L. (1986). Assessment of the psychometric properties of an opinion leadership scale. Journal of Marketing Research, 23, 184–188. doi: 10.2307/3151666
   Web of Science ®Google Scholar
• Coleman, R. P. (1977). Attitudes toward neighborhoods: How Americans want to live (Working Paper No. 49). Cambridge, MA: Joint Center for Urban Studies of Massachusetts Institute of Technology and Harvard University, MIT.
   Google Scholar
• Coleman, R. P. (1983). The continuing significance of social class to marketing. Journal of Consumer Research, 10( December), 265–280. doi: 10.1086/208966
   Web of Science ®Google Scholar
• Curran, J. M., & Meuter, M. L. (2005). Self-service technology adoption: Comparing three technologies. Journal of Service Research, 19(2), 103–113.
   Google Scholar
• Curran, J. M., Meuter, M. L., & Surprenant, C. F. (2003). Intentions to use self-service technologies: A confluence of multiple attitudes. Journal of Service Research, 5(3), 209–224. doi: 10.1177/1094670502238916
   Google Scholar
• Demirci Orel, F., & Kara, A. (2014). Supermarket self-checkout service quality, customer satisfaction, and loyalty: Empirical evidence from an emerging market. Journal of Retailing and Consumer Services, 21(4), 118–129. doi: 10.1016/j.jretconser.2013.07.002
   Google Scholar
• Diallo, M. F. (2012). Effects of store image and store brand price-image on store brand purchase intention: Application to an emerging market. Journal of Retailing and Consumer Services, 19(3), 360–367. doi: 10.1016/j.jretconser.2012.03.010
   Google Scholar
• Domina, T., Lee, S.-E., & MacGillivray, M. (2012). Understanding factors affecting consumer intention to shop in a virtual world. Journal of Retailing and Consumer Services, 19(6), 613–620. doi: 10.1016/j.jretconser.2012.08.001
   Google Scholar
• Eastman, J. K., Eastman, A. D., & Eastman, K. L. (2002). Insurance sales agents and the internet: The relationship between opinion leadership, subjective knowledge, and Internet attitudes. Journal of Marketing Management, 18(3/4), 259–286. doi: 10.1362/0267257022872460
   Google Scholar
• Fitzsimmons, J. A. (2003). Is self-service the future of services? Managing Service Quality: An International Journal, 13(6), 443–444. doi: 10.1108/09604520310506496
   Google Scholar
• Flynn, L. R., Goldsmith, R. E., & Eastman, J. K. (1996). Opinion leaders and opinion seekers: Two new measurement scales. Journal of the Academy of Marketing Science, 24, 137–147. doi: 10.1177/0092070396242004
   Google Scholar
• Foxall, G. R., & Bhate, S. (1991). Cognitive style, personal involvement and situation as determinants of computer use. Technovation, 11(3), 183–199. doi: 10.1016/0166-4972(91)90033-Z
   Web of Science ®Google Scholar
• Gielens, K., & Steenkamp, J. B. E. M. (2007). Drivers of consumer acceptance of new packaged goods: An investigation across products and countries. International Journal of Research in Marketing, 24(2), 97–111. doi: 10.1016/j.ijresmar.2006.12.003
   Web of Science ®Google Scholar
• Girardi, A., Soutar, G. N., & Ward, S. (2005). The validation of a use innovativeness scale. European Journal of Innovation Management, 8(4), 471–481. doi: 10.1108/14601060510627830
   Google Scholar
• Goldsmith, R. E., & Foxall, G. R. (2003). The measurement of innovativeness. In L. V. Shavinina (Ed.), The International Handbook on Innovation (pp. 321–330). Kidlington, Oxford: Elsevier.
   Google Scholar
• Goldsmith, R. E., & Hofacker, C. F. (1991). Measuring consumer innovativeness. Journal of the Academy of Marketing Sciences, 19(3), 209–221. doi: 10.1007/BF02726497
   Google Scholar
• Goldsmith, R. E., Kim, D., Flynn, L. R., & Kim, W. M. (2005). Price sensitivity and innovativeness for fashion among Korean consumers. The Journal of Social Psychology, 145(5), 501–508. doi: 10.3200/SOCP.145.5.501-508
   PubMed Web of Science ®Google Scholar
• Helgesen, O., Havold, J. I., & Nesset, E. (2010). Impacts of store and chain images on the ‘quality-satisfaction-loyalty process’ in petrol retailing. Journal of Retailing and Consumer Services, 17(2), 109–118. doi: 10.1016/j.jretconser.2009.11.001
   Google Scholar
• Hernandez, M. D., & Handan, V. (2014). Modeling word of mouth vs. media influence on videogame preorder decisions: A qualitative approach. Journal of Retailing and Consumer Services, 21(3), 401–406. doi: 10.1016/j.jretconser.2013.11.003
   Google Scholar
• Hilgard, E., Atkinson, R., & Atkinson, R. (1975). Introduction to psychology. 6th ed. New York, NY: Harcourt Brace Jovanovich.
   Google Scholar
• Hinson, R. E. (2010). Banking the poor: The role of mobiles. Journal of Financial Services Marketing, 15(4), 320–333. doi: 10.1057/fsm.2010.29
   Google Scholar
• Hirschman, E. C. (1980). Innovativeness, novelty seeking, and consumer creativity. Journal of Consumer Research, 7( December), 289–295. doi: 10.1086/208816
   Web of Science ®Google Scholar
• Hirunyawipada, T., & Paswan, A. K. (2006). Consumer innovativeness and perceived risk: Implications for high technology product adoption. Journal of Consumer Marketing, 23(4), 182–198. doi: 10.1108/07363760610674310
   Google Scholar
• Im, S., Bayus, B. L., & Mason, C. H. (2003). An empirical study of innate consumer innovativeness, personal characteristics, and new-product adoption behavior. Journal of the Academy of Marketing Sciences, 31(1), 61–73. doi: 10.1177/0092070302238602
   Web of Science ®Google Scholar
• Iyenda, G. (2005). Street enterprises, urban livelihoods and poverty in Kinshasa. Environment and Urbanization, 17(2), 55–67. doi: 10.1177/095624780501700205
   Web of Science ®Google Scholar
• Kang, M., & Gretzel, U. (2012). Perceptions of museum podcast tours: Effects of consumer innovativeness, Internet familiarity and podcasting affinity on performance expectancies. Tourism Management Perspectives, 4, 155–163. doi: 10.1016/j.tmp.2012.08.007
   Google Scholar
• Kaushik, A. K., & Rahman, Z. (2014). Perspectives and dimensions of consumer innovativeness: A literature review and future Agenda. Journal of International Consumer Marketing, 26(3), 239–263. doi: 10.1080/08961530.2014.893150
   Google Scholar
• Kaushik, A. K., & Rahman, Z. (2015). Innovation adoption across self-service banking technologies in India. International Journal of Bank Marketing, 33(2), 96–121. doi: 10.1108/IJBM-01-2014-0006
   Web of Science ®Google Scholar
• Keller, E. B., & Berry, J. L. (2003). The influentials: One American in ten tells the other nine how to vote, where to eat, and what to buy. New York, NY: The Free Press.
   Google Scholar
• King, C. W., & Summers, J. O. (1970). Overlap of opinion leadership across consumer product categories. Journal of Marketing Research, 7, 43–50. doi: 10.2307/3149505
   Web of Science ®Google Scholar
• Kohn, C. A., & Jacoby, J. (1973). Operationally defining the consumer innovator. In Proceedings of the American Psychological Association (pp. 837–838). Washington, DC: American Psychological Association.
   Google Scholar
• Lim, H., & Park, J.-S. (2013). The effects of national culture and cosmopolitanism on consumers’ adoption of innovation: A cross-cultural comparison. Journal of International Consumer Marketing, 25(1), 16–28. doi: 10.1080/08961530.2013.751793
   Google Scholar
• Manning, K. C., Bearden, W. O., & Madden, T. J. (1995). Consumer innovativeness and the adoption process. Journal of Consumer Psychology, 4(4), 329–345. doi: 10.1207/s15327663jcp0404_02
   Google Scholar
• Maruyama, M., & Trung, L. V. (2010). The nature of informal food bazaars: Empirical results for Urban Hanoi Vietnam. Journal of Retailing and Consumer Services, 17, 1–9. doi: 10.1016/j.jretconser.2009.08.006
   Google Scholar
• McBride, J. B., & Gillespie, K. (2000). Consumer innovativeness among street vendors in Maxico city. Latin American Business Review, 1(3), 71–94. doi: 10.1300/J140v01n03_04
   Google Scholar
• McCarthy, M., O’Sullivan, C., & O’Reilly, S. (1999). Pre identification of the first buyers of a new food product. British Food Journal, 101(11), 842–856. doi: 10.1108/00070709910301364
   Google Scholar
• Meuter, M. L., Ostrom, A. L., Roundtree, R. I., & Bitner, M. J. (2000). Self-service technologies: Understanding customer satisfaction with technology-based service encounters. Journal of Marketing, 64(3), 50–64. doi: 10.1509/jmkg.64.3.50.18024
   Web of Science ®Google Scholar
• Midgley, D. (1977). Innovation and new product marketing. Londres: Croom Helm.
   Google Scholar
• Midgley, D. F., & Dowling, G. R. (1978). Innovativeness: The concept and its measurement. Journal of Consumer Research, 4(4), 229–242. doi: 10.1086/208701
   Web of Science ®Google Scholar
• Midgley, D. F., & Dowling, G. R. (1993). A longitudinal study of product form innovation: The interaction between predispositions and social messages. Journal of Consumer Research, 19(4), 611–625. doi: 10.1086/209326
   Web of Science ®Google Scholar
• National Commission for Enterprises in the Unorganized Sector. (2007). Conditions of work and promotion of livelihoods in the unorganized sector. Retrieved July 10, 2014, from http://www.prsindia.org/uploads/media/Unorganised%20Sector/bill150_20071123150_Condition_of_workers_sep_2007.pdf
   Google Scholar
• Nejad, M. G., & Estelami, H. (2012). Pricing financial services innovations. Journal of Financial Services Marketing, 17(2), 120–34. doi: 10.1057/fsm.2012.12
   Google Scholar
• O'Cass, A., & Fenech, T. (2003). Web retailing adoption: Exploring the nature of internet users’ Web retailing behaviour. Journal of Retailing and Consumer Services, 10(2), 81–94. doi: 10.1016/S0969-6989(02)00004-8
   Google Scholar
• Ozdemir, S., & Trott, P. (2009). Exploring the adoption of a service innovation: A study of internet banking adopters and non-adopters. Journal of Financial Services Marketing, 13(4), 284–299. doi: 10.1057/fsm.2008.25
   Google Scholar
• Portes, A. (1985). Latin American class structures: Their composition and change during the last decades. Latin American Research Review, 20(3), 7–39.
   Web of Science ®Google Scholar
• Portes, A., & Schauffler, R. (1993). Competing perspectives on the Latin American informal sector. Population and Development Review, 19(1), 33–60. doi: 10.2307/2938384
   Web of Science ®Google Scholar
• Rahman, Z. (2003). Internet-based supply chain management: Using the Internet to revolutionize your business. International Journal of Information Management, 23(6), 493–505. doi: 10.1016/j.ijinfomgt.2003.09.004
   Web of Science ®Google Scholar
• Ritchie, J., & Lewis, J. (2003). Qualitative research practice: A guide for social science students and researchers. London: Sage Publications.
   Google Scholar
• Rogers, E. M. (1962). Diffusion of innovations. Glencoe: Free Press.
   Google Scholar
• Rogers, E. M. (1995). Diffusion of innovations. New York, NY: Free Press.
   Google Scholar
• Rogers, E. M. (2003). Diffusion of innovations. 5th ed. New York, NY: Free Press.
   Google Scholar
• Rogers, E. M., & Shoemaker, F. F. (1971). Communication of innovation: A cross-cultural approach. New York, NY: Free Press.
   Google Scholar
• Ruvio, A., & Shoham, A. (2007). Innovativeness, exploratory behavior, market mavenship, and opinion leadership: An empirical examination in the Asian context. Psychology and Marketing, 24(8), 703–722. doi: 10.1002/mar.20180
   Web of Science ®Google Scholar
• Sayar, C., & Wolfe, S. (2007). Internet banking market performance: Turkey versus the UK. International Journal of Bank Marketing, 25(3), 122–141. doi: 10.1108/02652320710739841
   Google Scholar
• Steel, G. (2008). Vulnerable careers. Tourism and livelihood dynamics among street vendors in Cusco, Peru (Doctoral dissertation). Amsterdam: Rozenberg.
   Google Scholar
• Summers, J. O. (1971). Generalized change agents and innovativeness. Journal of Marketing Research, 8(3), 313–316. doi: 10.2307/3149568
   Web of Science ®Google Scholar
• Thorp, R. (1990). The other path: The invisible revolution in the third world. [Review of The Other Path: The Invisible Revolution in the Third World, by De Soto, H.]. Journal of Latin American Studies, 22(2), 403–405. doi: 10.1017/S0022216X00015510
   Google Scholar
• Timmermans, H., Borgersa, A., & Gunsing, M. (1991). The potential adoption of teleshopping technologies in a spatial context: A decompositional choice experiment. The International Review of Retail, Distribution and Consumer Research, 1(5), 549–567. doi: 10.1080/09593969100000022
   Google Scholar
• Tinker, I. (1997). Street foods: Urban food and employment in developing countries. New York: Oxford University Press.
   Google Scholar
• Venkatesh, V., Sykes, T. A., & Venkatraman, S. (2014). Understanding e-government portal use in rural India: Role of demographic and personality characteristics. Information Systems Journal, 24(3), 249–269. doi: 10.1111/isj.12008
   Web of Science ®Google Scholar
• Venkatraman, M. P. (1991). The impact of innovativeness and innovation type on adoption. Journal of Retailing, 67(1), 51–67.
   Web of Science ®Google Scholar
• Wamuyu, P. K. (2014). The impact of information and communication technology adoption and diffusion on technology entrepreneurship in developing countries: The case of Kenya. Information Technology for Development. doi:10.1080/02681102.2014.948372
   Google Scholar
• Ward, P. M. (1991). México: Una Megaciudad. Mexico: Editorial Patria.
   Google Scholar
• Wentzel, J. P., Diatha, K. S., & Yadavalli, V. S. S. (2013). An application of the extended technology acceptance model in understanding technology-enabled financial service adoption in South Africa. Development Southern Africa, 30(4/5), 659–673. doi: 10.1080/0376835X.2013.830963
   Web of Science ®Google Scholar
• Xue, M., Hitt, L. M., & Chen, P. (2011). The determinants and outcomes of Internet banking adoption. Management Science, 57(2), 291–307. doi: 10.1287/mnsc.1100.1187
   Web of Science ®Google Scholar