References
- Alderete, M. V. (2017). Examining the ICT access effect on socioeconomic development: The moderating role of ICT use and skills. Information Technology for Development, 23(1), 42–58. https://doi.org/https://doi.org/10.1080/02681102.2016.1238807
- Ballantyne, D., & Varey, R. J. (2006). Creating value-in-use through marketing interaction: The exchange logic of relating, communicating and knowing. Marketing Theory, 6(3), 335–348. https://doi.org/https://doi.org/10.1177/1470593106066795
- Bardhi, F., & Eckhardt, G. M. (2012). Access-based consumption: The case of car sharing: Table 1. Journal of Consumer Research, 39(4), 881–898. https://doi.org/https://doi.org/10.1086/666376
- Bateson, J. E. (1985). Self-service consumer: An exploratory study. Journal of Retailing, 61(3), 49–76.
- Becker, G. S. (2013). The economic approach to human behavior. University of Chicago Press.
- Becker, G. S., & Mulligan, C. B. (1997). The endogenous determination of time preference. The Quarterly Journal of Economics, 112(3), 729–758. https://doi.org/https://doi.org/10.1162/003355397555334
- Belk, R. (2010). Sharing: Table 1. Journal of Consumer Research, 36(5), 715–734. https://doi.org/https://doi.org/10.1086/612649
- Beddoe-Stephens, P. (1999). Yahoo: Getting sticky with it. Retrieved January 16, 2021, from https://www.wired.com/1999/03/yahoo-gettin-sticky-with-it/
- Belk, R. (2014). You are what you can access: Sharing and collaborative consumption online. Journal of Business Research, 67(8), 1595–1600. https://doi.org/https://doi.org/10.1016/j.jbusres.2013.10.001
- Birke, F. M., & Knierim, A. (2020). ICT for agriculture extension: Actor network theory for understanding the establishment of agricultural knowledge centers in south wollo, Ethiopia. Information Technology for Development, 26(3), 591–606. https://doi.org/https://doi.org/10.1080/02681102.2020.1727826
- Breidbach, C. F., & Brodie, R. J. (2017). Engagement platforms in the sharing economy: Conceptual foundations and research directions. Journal of Service Theory and Practice, 27(4), 761–777. https://doi.org/https://doi.org/10.1108/JSTP-04-2016-0071
- Carrier, L. M., Spradlin, A., Bunce, J. P., & Rosen, L. D. (2015). Virtual empathy: Positive and negative impacts of going online upon empathy in young adults. Computers in Human Behavior, 52, 39–48. https://doi.org/https://doi.org/10.1016/j.chb.2015.05.026
- Chatterjee, A. (2020). Financial inclusion, information and communication technology diffusion, and economic growth: A panel data analysis. Information Technology for Development, 26(3), 607–635. https://doi.org/https://doi.org/10.1080/02681102.2020.1734770
- Chen, M. H., Tsai, K. M., & Ke, Y. A. (2019). Enhancing consumers’ stickiness to online brand communities as an innovative relationship marketing strategy. International Journal on Semantic Web and Information Systems, 15(3), 16–34. https://doi.org/https://doi.org/10.4018/IJSWIS.2019070102
- Chen, S. C., & Raab, C. (2016). Construction and validation of the customer participation scale. Journal of Hospitality and Tourism Research, 41(2), 131–153. https://doi.org/https://doi.org/10.1177/1096348014525631
- Cheng, X., Fu, S., Sun, J., Bilgihan, A., & Okumus, F. (2019). An investigation on online reviews in sharing economy driven hospitality platforms: A viewpoint of trust. Tourism Management, 71, 366–377. https://doi.org/https://doi.org/10.1016/j.tourman.2018.10.020
- Chiu, C. M., Cheng, H. L., Huang, H. Y., & Chen, C. F. (2013). Exploring individuals’ subjective well-being and loyalty towards social network sites from the perspective of network externalities: The Facebook case. International Journal of Information Management, 33(3), 539–552. https://doi.org/https://doi.org/10.1016/j.ijinfomgt.2013.01.007
- Christian, G. (2009). Marketing as promise management: Regaining customer management for marketing. Journal of Business and Industrial Marketing, 24(5–6), 351–359.
- Cova, B., Dalli, D., & Zwick, D. (2011). Critical perspectives on consumers’ role as ‘producers': Broadening the debate on value co-creation in marketing processes. Marketing Theory, 11(3), 231–241. https://doi.org/https://doi.org/10.1177/1470593111408171
- Dai, D. B., & Gu, X. H. (2017). User participation behavior, perceived value and customer loyalty analysis based on mobile short video social application. Consumer Economics, 33(2), 58–65.
- Diener, E. (2000). Subjective well-being: The science of happiness and a proposal for a national index. American Psychologist, 55(1), 34. https://doi.org/https://doi.org/10.1037/0003-066X.55.1.34
- Dong, B., & Sivakumar, K. (2017). Customer participation in services: Domain, scope, and boundaries. Journal of the Academy of Marketing Science, 45(6), 944–965. https://doi.org/https://doi.org/10.1007/s11747-017-0524-y
- Eckhardt, G. M., & Fleura, B. (2016). The relationship between access practices and economic systems. Journal of the Association for Consumer Research, 1(2), 210–225. https://doi.org/https://doi.org/10.1086/684684
- Eckhardt, G. M., Houston, M. B., Jiang, B., Lamberton, C., Rindfleisch, A., & Zervas, G. (2019). Marketing in the sharing economy. Journal of Marketing, 83(5), 5–27. https://doi.org/https://doi.org/10.1177/0022242919861929
- El-Adly, M. I., & Eid, R. (2016). An empirical study of the relationship between shopping environment, customer perceived value, satisfaction, and loyalty in the UAE malls context. Journal of Retailing and Consumer Services, 31, 217–227. https://doi.org/https://doi.org/10.1016/j.jretconser.2016.04.002
- Ewing, D., Pike, A., Dash, S., Hughes, Z., Thompson, E. J., Hazell, C., Ang, C. M., Kucuk, N., Laine, A., & Cartwright-Hatton, S. (2020). Helping parents to help children overcome fear: The influence of a short video tutorial. British Journal of Clinical Psychology, 59(1), 80–95. https://doi.org/https://doi.org/10.1111/bjc.12233
- Fang, I.-C., & Fang, S.-C. (2016). Factors affecting consumer stickiness to continue using mobile applications. International Journal of Mobile Communications, 14(5), 431. https://doi.org/https://doi.org/10.1504/IJMC.2016.078720
- Felländer, A., Ingram, C., & Teigland, R. (2015). The sharing economy embracing change with caution. Entreprenörskapsforum, Örebro: Örebro universitet.
- Fishbein, M., & Ajzen, I. (1975). Belief, attitude, intention, and behavior: An introduction to theory and research. Addison Wesley.
- Frey, A., Trenz, M., & Veit, D. (2017). The role of Technology for service innovation in sharing economy organization–A Service-Dominant logic perspective. Proceedings of the 25th European Conference on Information Systems (ECIS) (pp. 1885–1901). guimarães, Portugal.
- Gao, P., Li, C., & Chu, Y. (2020). The triggering mechanism of short video customer inspiration and its influence on customer engagement. Advances in Psychological Science, 28(5), 731–745. https://doi.org/10.3724/SP.J.1042.2020.00731
- Gobble, M. M. (2017). Defining the sharing economy. Research-Technology Management, 60(2), 59–63. https://doi.org/https://doi.org/10.1080/08956308.2017.1276393
- Gong, T., & Yi, Y. (2018). The effect of service quality on customer satisfaction, loyalty, and happiness in five asian countries. Psychology & Marketing, 35(6), 427–442. https://doi.org/https://doi.org/10.1002/mar.21096
- Grönroos, C. (2008). Service logic revisited: Who creates value? And who co-creates? European Business Review, 20(4), 298–314. https://doi.org/https://doi.org/10.1108/09555340810886585
- Grönroos, C., & Voima, P. (2013). Critical service logic: Making sense of value creation and co-creation. Journal of the Academy of Marketing Science, 41(2), 133–150. https://doi.org/https://doi.org/10.1007/s11747-012-0308-3
- Ha, H. Y., Janda, S., & Muthaly, S. K. (2010). A new understanding of satisfaction model in e-re-purchase situation. European Journal of Marketing, 44(7/8), 997–1016. https://doi.org/https://doi.org/10.1108/03090561011047490
- Hamari, J., Sjklint, M., & Ukkonen, A. (2016). The sharing economy: Why people participate in collaborative consumption. Journal of the Association for Information Science and Technology, 67(9), 2047–2059. https://doi.org/https://doi.org/10.1002/asi.23552
- Haybron, D. M. (2008). Philosophy and the science of subjective well-being. In M. Eid & R. J. Larsen (Eds.), The science of subjective well-being. Guilford Press.
- Hayes, A.-f. (2013). Introduction to mediation, moderation, and conditional process analysis. Journal of Educational Measurement, 51(3), 335–337.
- Heo, P. S., & Lee, D. H. (2019). Evolution of the linkage structure of ICT industry and its role in the economic system: The case of korea. Information Technology for Development, 25(3), 424–454. https://doi.org/https://doi.org/10.1080/02681102.2018.1470486
- Hsiao, C., Lee, Y. H., & Chen, W. J. (2015). The effect of servant leadership on customer value co-creation: A cross-level analysis of key mediating roles. Tourism Management, 49, 45–57. https://doi.org/https://doi.org/10.1016/j.tourman.2015.02.012
- Hsieh, Y. C., Chiu, H. C., Tang, Y. C., & Lin, W. Y. (2018). Does raising value co-creation increase all customers’ happiness? Journal of Business Ethics, 152(4), 1053–1067. https://doi.org/https://doi.org/10.1007/s10551-016-3293-5
- Hu, Z., & Guo, Z. (2020). The application of short videos in the transmission of China's excellent traditional culture—Taking the TikTok App as an example. Media Forum, 2, 72.
- Jaakkola, E., & Hakanen, T. (2013). Value co-creation in solution networks. Industrial Marketing Management, 42(1), 47–58. https://doi.org/https://doi.org/10.1016/j.indmarman.2012.11.005
- Järvi, H., Kähkönen, A. K., & Torvinen, H. (2018). When value co-creation fails: Reasons that lead to value co-destruction. Scandinavian Journal of Management, 34(1), 63–77. https://doi.org/https://doi.org/10.1016/j.scaman.2018.01.002
- Jiang, Y., Balaji, M. S., & Jha, S. (2019). Together we tango: Value facilitation and customer participation in airbnb. International Journal of Hospitality Management, 82, 169–180. https://doi.org/https://doi.org/10.1016/j.ijhm.2019.05.004
- Jung, J. H., & Yoo, J. J. (2017). Customer-to-customer interactions on customer citizenship behavior. Service Business, 11(1), 1–21. https://doi.org/https://doi.org/10.1007/s11628-015-0296-8
- Keiningham, T. L., Morgeson, F. V., Aksoy, L., & Williams, L. (2014). Service failure severity, customer satisfaction, and market share: An examination of the airline industry. Journal of Service Research, 17(4), 415–431. https://doi.org/https://doi.org/10.1177/1094670514538119
- Kim, E., & Tang, L. R. (2020). The role of customer behavior in forming perceived value at restaurants: A multidimensional approach. International Journal of Hospitality Management, 87, 102511. https://doi.org/https://doi.org/10.1016/j.ijhm.2020.102511
- Kim, J., & Lee, J. E. R. (2011). The Facebook paths to happiness: Effects of the number of Facebook friends and self-presentation on subjective well-being. CyberPsychology, Behavior, and Social Networking, 14(6), 359–364. https://doi.org/https://doi.org/10.1089/cyber.2010.0374
- Koopman, C., Mitchell, M. D., & Thierer, A. D. (2015). The sharing economy and consumer protection regulation: The case for policy change. The Journal of Business, Entrepreneurship & the Law, 8(2), 529.
- Kotler, P. (2012). Marketing Management. Shanghai People’s Publishing House, Shanghai, 14th Edition, 125.
- Kotler, P., & Keller, K. L. (2012). A framework for marketing management. Englewood Cliffs. Prentice Hall.
- Kumar, V., Lahiri, A., & Dogan, O. B. (2018). A strategic framework for a profitable business model in the sharing economy. Industrial Marketing Management, 69, 147–160. https://doi.org/https://doi.org/10.1016/j.indmarman.2017.08.021
- Lee, S. O., Hong, A., & Hwang, J. (2017). ICT diffusion as a determinant of human progress. Information Technology for Development, 23(4), 687–705. https://doi.org/https://doi.org/10.1080/02681102.2017.1383874
- Li, D., Browne, G. J., & Wetherbe, J. C. (2006). Why do internet users stick with a specific web site? A relationship perspective. International Journal of Electronic Commerce, 10(4), 105–141. https://doi.org/https://doi.org/10.2753/JEC1086-4415100404
- Lin, J. C. C. (2007). Online stickiness: Its antecedents and effect on purchasing intention. Behaviour & Information Technology, 26(6), 507–516. https://doi.org/https://doi.org/10.1080/01449290600740843
- Lin, L., Hu, P. J. H., Sheng, O. R. L., & Lee, J. (2010). Is stickiness profitable for electronic retailers? Communications of the ACM, 53(3), 132–136. https://doi.org/https://doi.org/10.1145/1666420.1666454
- Liu, L., & Zhang, N. (2016). Research on the relationship between customer perceived value, satisfaction and loyalty: An empirical analysis in the context of e-commerce. Journal of Information Resource Management, 6(3), 50–57.
- Lloyd, A. E., & Luk, S. T. (2011). Interaction behaviors leading to comfort in the service encounter. Journal of Services Marketing, 25(3), 176–189. https://doi.org/https://doi.org/10.1108/08876041111129164
- Lusch, R. F., & Nambisan, S. (2015). Service innovation: a service-dominant logic perspective. MIS Quarterly, 39(1), 155–175. https://doi.org/https://doi.org/10.25300/MISQ/2015/39.1.07
- Majeed, S., Lu, C., Majeed, M., & Shahid, M. N. (2018). Health resorts and multi-textured perceptions of international health tourists. Sustainability, 10(4), 1063. https://doi.org/https://doi.org/10.3390/su10041063
- Majeed, S., Lu, C., & Usman, M. (2017b). Want to make Me emotional? The influence of emotional advertisement on women's consumption behavior. Frontiers of Business Research in China, 11(1), 16. https://doi.org/https://doi.org/10.1186/s11782-017-0016-4
- Majeed, S., Zhou, Z., Lu, C., & Ramkissoon, H. (2020a). Online tourism information and tourist behavior: A structural equation modeling analysis based on a self-administered survey. Frontiers in Psychology, 11, 599. https://doi.org/https://doi.org/10.3389/fpsyg.2020.00599
- Majeed, S., Zhou, Z., & Ramkissoon, H. (2020b). Beauty and elegance: Value co-creation in cosmetic surgery tourism. SAGE Open, 10(2), 215824402093253–15. https://doi.org/https://doi.org/10.1177/2158244020932538
- Manago, A. M., Taylor, T., & Greenfield, P. M. (2012). Me and my 400 friends: The anatomy of college students’ Facebook networks, their communication patterns, and well-being. Developmental Psychology, 48(2), 369. https://doi.org/https://doi.org/10.1037/a0026338
- Margariti, E., & Travlou, P. (2018). Sharing within a city in crisis: Two ICTs-supported P2P economic networks in thessaloniki, northern Greece. International Journal of Electronic Governance, 10(2), 196–217. https://doi.org/https://doi.org/10.1504/IJEG.2018.093803
- Markley, M., & Davis, L. (2006). Customer participation strategies and associated goals: A qualitative investigation. In C. Pechmann & L. Price (Eds.), NA – Advances in consumer research (Vol. 33, pp. 419–420). Association for Consumer Research.
- Martin, C. J. (2016). The sharing economy: A pathway to sustainability or a nightmarish form of neoliberal capitalism? Ecological Economics, 121, 149–159. https://doi.org/https://doi.org/10.1016/j.ecolecon.2015.11.027
- Mclennan, S. (2016). Techno-optimism or information imperialism: Paradoxes in online networking, social media and development. Information Technology for Development, 22(3), 380–399. https://doi.org/https://doi.org/10.1080/02681102.2015.1044490
- Medberg, G., & Heinonen, K. (2014). Invisible value formation: A netnography in retail banking. International Journal of Bank Marketing, 32(6), 590–607. https://doi.org/https://doi.org/10.1108/IJBM-03-2014-0041
- Molony, T. (2009). Carving a niche: ICT, social capital, and trust in the shift from personal to impersonal trading in Tanzania. Information Technology for Development, 15(4), 283–301. https://doi.org/https://doi.org/10.1002/itdj.20127
- Nabi, R. L., Prestin, A., & So, J. (2013). Facebook friends with (health) benefits? Exploring social network site use and perceptions of social support, stress, and well-being. Cyberpsychology, Behavior, and Social Networking, 16(10), 721–727. https://doi.org/https://doi.org/10.1089/cyber.2012.0521
- Narasimhan, K. (2011). Quality: From customer needs to customer satisfaction, 3rd edition. The TQM Journal, 23(3), 358–359.
- Navarro, S., Andreu, L., & Cervera, A. (2014). Value co-creation among hotels and disabled customers: An exploratory study. Journal of Business Research, 67(5), 813–818. https://doi.org/https://doi.org/10.1016/j.jbusres.2013.11.050
- Niedermeier, A., Albrecht, L., & Jahn, B. (2018). “Happy together": Effects of brand community engagement on customer happiness. Journal of Relationship Marketing, 18(1), 1–23. https://doi.org/10.1080/15332667.2018.1534063
- Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4), 460–469. https://doi.org/https://doi.org/10.1177/002224378001700405
- Payne, A. F., Storbacka, K., & Frow, P. (2008). Managing the co-creation of value. Journal of the Academy of Marketing Science, 36(1), 83–96. https://doi.org/https://doi.org/10.1007/s11747-007-0070-0
- Pongsakornrungsilp, S., & Schroeder, J. E. (2011). Understanding value co-creation in a co-consuming brand community. Marketing Theory, 11(3), 303–324. https://doi.org/https://doi.org/10.1177/1470593111408178
- Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing, 18(3), 5–14. https://doi.org/https://doi.org/10.1002/dir.20015
- Prebensen, N. K., Vitterso, J., & Dahl, T. I. (2013). Value co-creation significance of tourist resources. Annals of Tourism Research, 42, 240–261. https://doi.org/https://doi.org/10.1016/j.annals.2013.01.012
- Puschmann, T., & Alt, R. (2016). Sharing economy. Business & Information Systems Engineering, 58(1), 93–99. https://doi.org/https://doi.org/10.1007/s12599-015-0420-2
- Quach, S., Shao, W., Ross, M., & Thaichon, P. (2020). Customer engagement and co-created value in social media. Marketing Intelligence & Planning, 38(6), 730–744. https://doi.org/10.1108/MIP-04-2019-0218
- Ramaswamy, V., & Ozcan, K. (2018). What is co-creation? An interactional creation framework and its implications for value creation. Journal of Business Research, 84, 196–205. https://doi.org/https://doi.org/10.1016/j.jbusres.2017.11.027
- Ranjbari, M., Morales-Alonso, G., & Carrasco-Gallego, R. (2018). Conceptualizing the sharing economy through presenting a comprehensive framework. Sustainability, 10(7), 2336–2324. https://doi.org/https://doi.org/10.3390/su10072336
- Reis, H. T., Sheldon, K. M., Gable, S. L., Roscoe, J., & Ryan, R. M. (2000). Daily well-being: The role of autonomy, competence, and relatedness. Personality and Social Psychology Bulletin, 26(4), 419–435. https://doi.org/https://doi.org/10.1177/0146167200266002
- Roig, J. C. F., Garcia, J. S., Tena, M. A. M., & Monzonis, J. L. (2006). Customer perceived value in banking services. International Journal of Bank Marketing, 24(5), 266–283. https://doi.org/https://doi.org/10.1108/02652320610681729
- Sanchez, J., Callarisa, L. J., Rodriguez, R. M., & Moliner, M. A. (2006). Perceived value of the purchase of a tourism product. Tourism Management, 27(3), 394. https://doi.org/https://doi.org/10.1016/j.tourman.2004.11.007
- Schneider, B., & Bowen, D. (1995). Winning the service game. Harvard Business School Press.
- Schor, J. B., & Fitzmaurice, C. J. (2014). Collaborating and connecting: The emergence of the sharing economy. In L. A. Reisch & J. Thøgersen (Eds.), Handbook of research on sustainable consumption (pp. 410–425). Edward Elgar Publishing.
- Seder, J. P., & Oishi, S. (2009). Ethnic/racial homogeneity in college students’ Facebook friendship networks and subjective well-being. Journal of Research in Personality, 43(3), 438–443. https://doi.org/https://doi.org/10.1016/j.jrp.2009.01.009
- Sheth, J. N., Newman, B. I., & Gross, B. L. (1991). Why we buy what we buy: A theory of consumption values. Journal of Business Research, 22(2), 159–170. https://doi.org/https://doi.org/10.1016/0148-2963(91)90050-8
- Singh, H., Andrade, A. D., & Techatassanasoontorn, A. A. (2018). The practice of ICT-enabled development. Information Technology for Development, 24(1), 37–62. https://doi.org/https://doi.org/10.1080/02681102.2017.1283284
- Sksjrvi, M., Hellén, K., & Desmet, P. (2017). The “you and i” of happiness: Investigating the long-term impact of self- and other-focused happiness-enhancing activities. Psychology & Marketing, 34(6), 623–630. https://doi.org/https://doi.org/10.1002/mar.21010
- Vargo, S. L., & Lusch, R. F. (2004). The four service marketing myths: Remnants of a goods-based, manufacturing model. Journal of Service Research, 6(4), 324–335. https://doi.org/https://doi.org/10.1177/1094670503262946
- Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: An extension and update of service-dominant logic. Journal of Academic Marketing Science, 44(1), 5–23. https://doi.org/https://doi.org/10.1007/s11747-015-0456-3
- Wang, H. (2009). Review of research on influencing factors of online consumer behavior. Consumer Economics, 25(5), 92–95.
- Wang, S., Li, Z., & Du, Y. (2019). Research on value creation process model of shared economic platform - A case study of didi, Airbnb and douyin. Management Review, 31(7), 45–55.
- Xue, J., Zhou, Z., Zhang, L., & Majeed, S. (2020). Do brand competence and warmth always influence purchase intention? The moderating role of gender. Frontiers in Psychology, 11, 248. https://doi.org/https://doi.org/10.3389/fpsyg.2020.00248
- Yang Xuecheng, Y., & Ke, T. (2016). Research on dynamic value co-creation in the context of sharing economy——taking travel platform as an example. Management Review, 28(12), 258–268.
- Ye, W. (2015). Research on the impact of knowledge sharing on user satisfaction in online Q & A community. Northeastern University.
- Yi, Y., & Gong, T. (2013). Customer value co-creation behavior: Scale development and validation. Journal of Business Research, 66(9), 1279–1284. https://doi.org/https://doi.org/10.1016/j.jbusres.2012.02.026
- Yuan, M. (2018). Research on the Influencing Factors of users’ continuous using willingness on mobile reading platforms. Zhengzhou University.
- Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2–22. https://doi.org/https://doi.org/10.1177/002224298805200302
- Zhang, M., Hu, M., Guo, L., & Liu, W. (2017). Understanding relationships among customer experience, engagement, and word-of-mouth intention on online brand communities: The perspective of service ecosystem. Internet Research, 27(4), 839–857. https://doi.org/https://doi.org/10.1108/IntR-06-2016-0148
- Zhang, T. C., Jahromi, M. F., & Kizildag, M. (2018). Value co-creation in a sharing economy: The end of price wars? International Journal of Hospitality Management, 71, 51–58. https://doi.org/https://doi.org/10.1016/j.ijhm.2017.11.010
- Zott, C., Amit, R., & Donlevy, J. (2000). Strategies for value creation in e-commerce: Best practice in Europe. European Management Journal, 18(5), 463–475. doi:https://doi.org/10.1016/S0263-2373(00)00036-0