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Original Articles

Revolution at the Library Service Desk

, , , , , , & show all
Pages 379-393 | Received 09 May 2008, Accepted 27 Jun 2008, Published online: 12 Dec 2008

REFERENCES

  • Kronenfeld , M. “Trends in Academic Health Sciences Libraries and their Emergence as the ‘Knowledge Nexus' for their Academic Health Centers.” Journal of the Medical Library Association 93 , no. 1 ( January 2005 ): 32 – 9 .
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  • Bracke , M.S. ; Brewer , M. ; Huff-Eibl , R. ; Lee , D.R. ; Mitchell , R. ; and Ray , M. “Finding Information in a New Landscape: Developing New Service and Staffing Models for Mediated Information Services.” College & Research Libraries 68 , no. 3 ( 2007 ): 248 – 67.
  • Allegri , F. , and Bedard , M. “Lessons Learned from Single Service Point Implementations.” Medical Reference Services Quarterly 25, no. 2 (Summer 2006): 31–47.
  • Dain , E.S. New Models for Reference Services: Analysis of the Single Service Point . MSLS Thesis , University of North Carolina at Chapel Hill , 1998 .
  • Meldrem , J.A. ; Mardis , L.A. ; and Johnson , C. “Redesign Your Reference Desk: Get Rid of It!” Paper presented at the ACRL Twelfth National Conference , Minneapolis , MN , April 7–10 , 2005 .
  • Heaton , G. “Rethinking the Provision of Reference Services in Academic Medical School Libraries.” Bulletin of the Medical Library Association 84 , no. 1 ( January 1996 ): 17 – 24.
  • Peterson , R. ; Murphy , B. ; Holmgren , S. ; and Thibodeau , P.L. “The LibQUAL+ Challenge: An Academic Medical Center's Perspective, Duke University. ” In Libraries Act on Their LibQUAL+ Findings: From Data to Action , edited by F.M. Heath , M. Kyrillidou , and C.A. Askew , 83 – 98 . New York : The Haworth Information Press , 2004 .

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