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Medical Reference Services Quarterly Volume 39, 2020 - Issue 2
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Original Articles

Checking in with Your Document Delivery User Base: Creating, Implementing, and Learning from Client Satisfaction Surveys

Sylvie C. Larsena Document Delivery Services at the Medical Library, Memorial Sloan Kettering Cancer Center, New York City, USA; Correspondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-8754-5721View further author information
ORCID Icon &
Donna S. Gibsonb Library Services at the Medical Library, Memorial Sloan Kettering Cancer Center, New York City, USAORCID Iconhttps://orcid.org/0000-0003-3333-6742View further author information
ORCID Icon
Pages 153-164 | Received 10 Oct 2019, Accepted 09 Mar 2020, Published online: 24 Apr 2020

References

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  • Lan Yang, Zheng Ye, Douglas Hahn, and Elaine Thorton. “Meeting Our Customers’ Expectations: A Follow-up Customer Satisfaction Survey after 10 Years of Free Document Delivery and Interlibrary Loan Services and Texas A&M University Libraries.” Journal of Interlibrary Loan, Document Delivery & Electronic Reserve 22 (2012): 95–110.
  • “Memorial Sloan-Kettering Cancer Center.” Updated October 30, 2019 accessed March 3, 2020, https://www.cancer.gov/research/nci-role/cancer-centers/find/memorialsloankettering.
  • Gardner, Gabriel J., Stephen R. McLaughlin, and Andrew D. Asher. “Shadow Libraries and You: Sci-Hub Usage and the Future of ILL.” In At the Helm: Leading Transformation: The Proceedings of the ACRL 2017 Conference, edited by Dawn M. Mueller, 568–587. Chicago: Association of College and Research Libraries; 2017.
  • Larsen, Sylvie. “Full Text LibGuide.” Memorial Sloan Kettering Cancer Center Medical Library, Memorial Sloan Kettering Cancer Center, Last modified November 21, 2019, Accessed January 20, 2020. http://libguides.mskcc.org/fulltext.
  • Pitts, Andrew. “Guest Post: Think Sci-Hub Is Just Downloading PDFs? Think Again.” The Scholarly Kitchen, September 18, 2018. Accessed July 25, 2018. https://scholarlykitchen.sspnet.org/2018/09/18/guest-post-think-sci-hub-is-just-downloading-pdfs-think-again.

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