849
Views
3
CrossRef citations to date
0
Altmetric
Original Article

The Ultimate Survey: Asking One Question at a Time to Get Feedback from Library Users

, &

References

  • Asiu, B. W., Antons, C. M., & Fultz, M. L. (1998). Undergraduate perceptions of survey participation: Improving response rates and validity. Paper presented at the Annual Forum of the Association for Institutional Research (AIR), Minneapolis, MN.
  • Kuruppu, P. U. (2007). Evaluation of reference services–A review. Journal of Academic Librarianship, 33(3), 368–381. doi:10.1016/j.acalib.2007.01.013
  • Logan, F. (2009). A brief history of reference assessment: No easy solutions. Reference Librarian, 50(3), 225–233. doi:10.1080/02763870902947133
  • Macarthur, V., & Conlan, O. (2012). Addressing the challenges of survey fatigue for lifelong user modelling: Initializing baseline models using community psychometric values. Paper presented at the Institute of Electrical and Electronics Engineers (IEEE) 12th International Conference on Advanced Learning Technologies, Rome, Italy.
  • Novotny, E., & Rimland, E. (2007). Using the Wisconsin-Ohio reference evaluation program (WOREP) to improve training and reference services. Journal of Academic Librarianship, 33(3), 382–392. doi:10.1016/j.acalib.2007.01.017
  • Porter, S. R., Whitcomb, M. E., & Weitzer, W. H. (2004). Multiple surveys of students and survey fatigue. New Directions for Institutional Research, 121, 63–73. doi:10.1002/ir.101
  • Reichheld, F. F. (2006). The Ultimate Question. Boston, MA: Harvard Business School Press.
  • Van Mol, C. (2017). Improving web survey efficiency: The impact of an extra reminder and reminder content on web survey response. International Journal of Social Research Methodology, 20(4), 317–327. doi:10.1080/13645579.2016.1185255
  • VandeCreek, L. M. (2006). E-mail reference evaluation: Using the results of a satisfaction survey. Reference Librarian, 45(93), 99–108. doi:10.1300/J120v45n93_08

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.