References
- Ware J, Snyder M, Wright R, Davies A. Defining and measuring patients satisfaction with medical care. Eval Program Plann 1983; 6: 247–63
- Avis M, Bond M, Arthur A. Satisfying solutions? A review of some unresolved issues in the measurement of patient satisfaction. J Adv Nurs 1995; 22: 316–22
- Avis M, Bond M, Arthur A. Questioning patient satisfaction: An empirical investigation in two outpatient clinics. Soc Sci Med 1997; 44: 85–92
- Sitzia J, Wood N. Patient satisfaction: A review of issues and concepts. Soc Sci Med 1997; 45: 1829–43
- Aspinal F, Addington-Hall J, Hughes R, Higginson I. Using satisfaction to measure the quality of palliative care: A review of the literature. J Adv Nurs 2003; 42: 324–39
- Brédart, A. Assessment of satisfaction with cancer care: Development, cross-cultural psychometric analysis and application of a comprehensive instrument. Faculty of medicine, Thesis, University of Amsterdam, Amsterdam (2001).
- Miaskowski C, Nichols R, Brody R, Synold T. Assessment of patient satisfaction utilizing the American Pain Society's Quality Assurance Standards on acute and cancer-related pain. J Pain Symptom Manage 1994; 9: 5–11
- Williams B, Coyle J, Healy D. The meaning of patient satisfaction: An explanation of high reported levels. Soc Sci Med 1998; 47: 1351–9
- Staniszewska S, Henderson L. Patients’ evaluations of the quality of care: Influencing factors and the importance of engagement. J Adv Nurs 2005; 49: 530–7
- Rogers A, Karlsen S, Addington-Hall J. “All services were excellent. It is when the human element comes in that things go wrong”: Dissatisfaction with hospital care in the last year of life. J Adv Nurs 2000; 4: 768–74
- Brédart A, Razavi D, Robertson C, Didier F, Scaffidi E, Fonzo D, et al. Assessment of quality of care in an oncology institute using information on patients’ satisfaction. Oncology 2001; 61: 120–8
- Hiidenhovi H, Nojonen K, Laippala P. Measurement of outpatients’ views of service quality in a Finnish university hospital. J Adv Nurs 2002; 38: 59–67
- Gesell S, Gregory N. Identifying priority actions for improving patient satisfaction with outpatient cancer care. J Nurs Care Qual 2004; 19: 226–33
- Brédart A, Razavi D, Delvaux N, Goodman V, van Heer C. A comprehensive assessment of satisfaction with care for cancer patients (CASC). Support Care Cancer 1998; 6: 518–23
- Kearly K, Freeman G, Heath A. An exploration of the value of personal doctor-patient relationship in general practice. Br J Gen Pract 2001; 51: 712–8
- Brédart A, Robertson C, Razavi D, Batel-Copel L, Larsson G, Lichosik D, et al. Patients’ satisfaction ratings and their desire for care improvement across oncology settings from France, Italy, Poland and Sweden. Psychooncology 2003; 12: 68–77
- Brédart A, Mignot V, Rosseau A, Dolbeault S, Beauloye N, Adam V, et al. Validation of the EORTC QLQ-SAT32 cancer inpatient satisfaction questionnaire by self- versus interview-assessment comparison. Patient Educ Couns 2004; 54: 207–12
- Loblaw DA, Bezjak A, Bunston T. Development and testing of a visit-specific patient satisfaction questionnaire: The Princess Margaret Hospital Satisfaction with Doctor Questionnaire. J Clin Oncol 1999; 17: 1931–8
- Sitzia J. How valid and reliable are patient satisfaction data? An analysis of 195 studies. Int J Qual Health Care 1999; 11: 319–28
- Sitzia J, Wood N. Response rate in patient satisfaction research: An analysis of 210 published studies. Int J Qual Health Care 1998; 10: 311–7