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Original Articles

The use of quality management in local authorities

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Pages 554-569 | Published online: 02 Jan 2008

Notes

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  • Local Government Information Unit . 1991 . New Directions in Local Government 1: Going for Quality , London : Local Government Information Unit .
  • Wood , D. 1991 . ‘Quality control in conditions of ignorance’ . Local Government Policy Making , 17
  • Brazier , M. 1988 . ‘Quality Barriers’ . Surveyor , 26 May
  • Brown , I.E.W. and Thorndike , R.T. 1989 . Quality Assurance: A Client's View , London : Department of Transport .
  • International Marketing & Economic Services (UK) Ltd . 1990 . A Study of UK Testing and Certification Resources for Construction Products , London : Department of the Environment .
  • Freeman‐Bell , G. and Grover , R. 1993 . “ ‘Quality management and local authorities’ ” . In Service Sector Management Research , Edited by: Armistead , C. Cranfield : Cranfield School of Management .
  • Bone , C. 1989 . ‘Quality control and the provision of services’ . Municipal Journal , 28 July
  • Linnell , D. 1987 . ‘Solving problems by quality circles’ . Municipal Journal , 28 August
  • McKee , B. 1991 . ‘Choosing quality: A management agenda for public libraries’ . Local Government Policy Making , 18
  • Local Government Information Unit . 1991 . Going for Quality: Results of a survey of quality in local services , London : Local Government Information Unit .
  • Grenville‐Mathers , L. 1992 . ‘Quality Assurance: Survival is not compulsory’ . Estates Gazette , 9236 12 Sept.
  • Audit Commission . 1991 . The Citizen's Charter: Local authority Performance Indicators , London : Audit Commission .

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