Advanced search
Publication Cover
Current Medical Research and Opinion Volume 37, 2021 - Issue 11
Submit an article Journal homepage
217
Views
1
CrossRef citations to date
0
Altmetric
Patient Care

Patient perceptions of safety in primary care: a qualitative study to inform care

Elyse C. Lassera Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-1758-9822
ORCID Icon,
JaAlah-Ai Heughana Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USA
,
Alden Yuanhong Laib Department of Public Health Policy and Management, New York University School of Global Public Health, NY, USA
,
Christina T. Yuanc Johns Hopkins Armstrong Institute for Patient Safety and Quality, Johns Hopkins University School of Medicine, Baltimore, MD, USA
,
Sydney M. Dya Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USA
,
Mark Bittlea Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USA
,
Tyler Oberlanderd National Committee for Quality Assurance (NCQA), WashingtonDC, USA
,
Samantha I. Pittse Division of General Internal Medicine, Johns Hopkins University School of Medicine, Baltimore, MD, USA
,
Jill Marstellera Department of Health Policy and Management, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USA
&
Susan M. Hannumf Department of Health, Behavior and Society, Johns Hopkins Bloomberg School of Public Health, Baltimore, MD, USA
 show all
Pages 1991-1999 | Received 22 Nov 2020, Accepted 01 Sep 2021, Published online: 22 Sep 2021

References

  • Shekelle PG, Wachter RM, Pronovost PJ, et al. Making health care safer II: an updated critical analysis of the evidence for patient safety practices. Evid Rep/Techn Asses. 2013;(211):24423049–24423945.
  • Panesar SS, deSilva D, Carson-Stevens A, et al. How safe is primary care? A systematic review. BMJ Qual Saf. 2016;25(7):544–553.
  • Desmedt M, Petrovic M, Bergs J, et al. Seen through the patients’ eyes: safety of chronic illness care. Int J Qual Health Care. 2017;29(7):916–921.
  • Sivashanker K, Gandhi TK. Advancing safety and equity together. N Engl J Med. 2020;382(4):301–303.
  • Alidina S, Martelli PF, J Singer S, et al. Optimizing patient partnership in primary care improvement: a qualitative study. Health Care Manage Rev. 2021;46(2):123–134.
  • Webster JS, King HB Toomey LM, et al. Advances in patient safety understanding quality and safety problems in the ambulatory environment: seeking improvement with promising teamwork tools and strategies. In: Henriksen K, Battles JB, Keyes MA, Grady ML, eds. Advances in patient safety: new directions and alternative approaches (Vol 3: Performance and Tools). Rockville (MD): Agency for Healthcare Research and Quality (US); 2008.
  • Defining The PCMH; [cited 2019 Aug 25]. Available from: https://pcmh.ahrq.gov/page/defining-pcmh.
  • National Committee for Quality Assurance. Methodology. NCQA Report Cards Web site; [Published 2018. cited 2020 April 4]. Available from: https://reportcards.ncqa.org/#/methodology.
  • Han E, Hudson Scholle S, Morton S, et al. Survey shows that fewer than a third of patient-centered medical home practices engage patients in quality improvement. Health Aff. 2013;32(2):368–375.
  • Rachel W-G, et al. Engaging patients as partners in practice improvement: a survey of community health centers. JCOM. 2016;7:311–319.
  • Daker-White G, Hays R, McSharry J, et al. Blame the patient, blame the doctor or blame the system? A meta-synthesis of qualitative studies of patient safety in primary care. PLoS One. 2015;10(8):e0128329.
  • Bombard Y, Baker GR, Orlando E, et al. Engaging patients to improve quality of care: a systematic review. Implement Sci. 2018;13(1):98.
  • Cené CW, Johnson BH, Wells N, et al. A narrative review of patient and family engagement: the “foundation” of the medical “Home”. Med Care. 2016;54(7):697–705.
  • National Committee for Quality Assurance. Patient-Centered Medical Home (PCMH) Recognition; [cited 2019 June 25]. Available from: http://www.ncqa.org/programs/recognition/practices/patient-centered-medicalhome-pcmh. Published 2018.
  • Yuan C, Marsteller J, Lai A, et al. What is patient safety in the medical home? Washington DC: Academy Health Annual Research Meeting; 2019.
  • Bradley EH, Curry LA, Ramanadhan S, et al. Research in action: using positive deviance to improve quality of health care. Implement Sci. 2009;4:25.
  • Krueger RAF. Groups: a practical guide for applied research. London: SAGE publications; 2014.
  • MAXQDA [computer program]. 12 ed. Berlin, Germany: VERBI Software; 2018.
  • Braun V, Clarke V. Using thematic analysis in psychology. Qual Res Psychol. 2006;3(2):77–101.
  • Saldana J. The coding manual for qualitative researchers. 3rd ed. Thousand Oaks (CA): SAGE Publications; 2016.
  • Mohammed K, Nolan MB, Rajjo T, et al. Creating a patient-centered health care delivery system: a systematic review of health care quality from the patient Perspective. Am J Med Qual. 2016;31(1):12–21.
  • Knowles S, Hays R, Senra H, et al. Empowering people to help speak up about safety in primary care: using codesign to involve patients and professionals in developing new interventions for patients with multimorbidity. Health Expect. 2018;21(2):539–548.
  • Fryer A-K, Singer SJ. Achieving care integration from the patients’ perspective: results from a care management program. Academy of management proceedings. Vol. 2014. No. 1. Briarcliff Manor (NY): Academy of Management; 2014.
  • Pearson SD, Raeke LH. Patients’ trust in physicians: many theories, few measures, and little data. J Gen Intern Med. 2000;15(7):509–513.
  • Hays R, Daker-White G, Esmail A, et al. Threats to patient safety in primary care reported by older people with multimorbidity: baseline findings from a longitudinal qualitative study and implications for intervention. BMC Health Serv Res. 2017;17(1):754.
  • Dy SM, Purnell TS. Key concepts relevant to quality of complex and shared decision-making in health care: a literature review. Soc Sci Med. 2012;74(4):582–587.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.