References
- Ali , N. A. , Zairi , M. and Mahat , F. 2008 . People resistance in TQM implementation: a qualitative study on Malaysian universities . International Journal of Productivity and Quality Management , 3 ( 1 ) : 1 – 11 .
- BSI . 1994 . BS 5750: guidance notes for application to education and training , Milton Keynes, , UK : British Standards Institute .
- Crosier , D. , Purser , L. and Smidt , H. 2007 . Trends V: universities shaping the European higher education area , London : EU Education and Culture . EUA Report
- Deming , W. E. 1982 . Out of the crisis , Cambridge, MA : Center for Advanced Engineering Study, MIT .
- Drucker , P. F. 1993 . Post capitalist society , 1 , New York : Harper Business .
- ENQA . 2005 . Standards and guidelines for quality assurance in the European higher education area , Helsinki : European Association for Quality Assurance in Higher Education .
- Hammer , M. and Champy , J. 1994 . Reengineering the corporation: a manifesto for business revolution , London : Harper Collins Publishers .
- Karapetrovic , S. , Rajamani , D. and Willborn , W. 1997 . The university manufacturing system: ISO 9000 and accreditation issues . International Journal of Engineering Education , 13 ( 3 ) : 180 – 189 .
- Karapetrovic , S. , Rajamani , D. and Willborn , W. 1998 . ISO 9001 quality system: an interpretation for the university . International Journal of Engineering Education , 14 ( 2 ) : 105 – 118 .
- Lewis , R. G. and Smith , D. H. 1994 . Total quality in higher education , Delray Beach, Florida : St. Lucie Press .
- NACCB . 1994 . Guidelines on the application of the ISO 9000 series to further education and training , London, , UK : National Accreditation of Certification Bodies .
- Nicolai , L. M. 1998 . Viewpoint: an industry view of engineering design education . International Journal of Engineering Education , 14 ( 1 ) : 7 – 13 .
- Greek State Law 3374/2005 . 2005 . Quality assurance in higher education. Credit transfer and accumulation system – Diploma Supplement , Greek State Law 3374/2005 .
- OECD . 2007 . Higher education and regions: globally competitive, locally engaged , OECD .
- Peach , R. W. 1995 . The ISO 9000 handbook , 2 , Burr Ridge, Illinois : IRWIN Professional Publishing .
- Sakthivel , P. B. 2007 . Top management commitment and overall engineering education excellence . TQM Magazine , 19 ( 3 ) : 259 – 273 .
- Schlickman , J. J. 2003 . ISO 9001:2000 Quality management system design , Boston : Artech House . Artech House technology management and professional development library
- UTh . 2004 . “ Self-evaluation report ” . In EUA Institutional Evaluation , University of Thessaly .
- Willborn , W. and Cheng , T. C.E. 1994 . Global management of quality assurance systems , New York : McGraw Hill .
- Winn , R. C. and Green , R. S. 1998 . Applying total quality management to the educational process . International Journal of Engineering to the Education , 14 ( 1 ) : 24 – 29 .