Framing higher education quality from a business perspective: setting the conditions for value co-creation

References

• Allais, S. 2017. “Towards Measuring the Economic Value of Higher Education: Lessons From South Africa.” Comparative Education 53 (1): 147–63.
   Web of Science ®Google Scholar
• Alves, H., and M. Raposo. 2007. “Conceptual Model of Student Satisfaction in Higher Education.” Total Quality Management and Business Excellence 18 (5): 571–88.
   Web of Science ®Google Scholar
• Archer, L. 2002. “The ‘Value’ of Higher Education.” In Higher Education and Social Class. Issues of Exclusion and Inclusion, edited by L. Archer, M. Hutchings, and A. Ross, 119–36. London: Routledge.
   Google Scholar
• Barile, S., R. Lusch, J. Reynoso, M. Saviano, and J. Spohrer. 2016. “Systems, Networks, and Ecosystems in Service Research.” Journal of Service Management 27 (4): 652–74.
   Web of Science ®Google Scholar
• Beerkens, E. 2002. “International Inter-Organisational Arrangements in Higher Education: Towards a Typology.” Tertiary Education and Management 8 (4): 297–314.
   Google Scholar
• Benneworth, P., and B. W. Jongbloed. 2010. “Who Matters to Universities? A Stakeholder Perspective on Humanities, Arts and Social Sciences Valorisation.” Higher Education 59 (5): 567–88.
   Web of Science ®Google Scholar
• Bimbaum, R. 2001. Management Fads in Higher Education: Where They Come from, What They Do, Why They Fail. San. Francisco, CA: Jossey-Bass.
   Google Scholar
• Blackman, C., and N. Segal. 1991. “Access to Skills and Knowledge: Managing the Relationships with Higher Education Institutions.” Technology Analysis & Strategic Management 3 (3): 297–303.
   Google Scholar
• Bourn, D. 2018. Understanding Global Skills for 21st Century Professions. Cham: Palgrave Macmillan.
   Google Scholar
• Brewer, P. D., and K. L. Brewer. 2010. “Knowledge Management, Human Resource Management, and Higher Education: A Theoretical Model.” Journal of Education for Business 85 (6): 330–5.
   Google Scholar
• Brooks, R., and G. Everett. 2009. “Post-Graduation Reflections on the Value of a Degree.” British Educational Research Journal 35 (3): 333–49.
   Web of Science ®Google Scholar
• Broucker, B., K. De Wit, and J. C. Verhoeven. 2018. “Higher Education for Public Value: Taking the Debate Beyond New Public Management.” Higher Education Research & Development 37 (2): 227–40.
   Web of Science ®Google Scholar
• Cavallone, M., R. Manna, and R. Palumbo. 2019. “Filling in the Gaps in Higher Education Quality.” International Journal of Educational Management, published on-line ahead of print on September, 13th 2019.
   Web of Science ®Google Scholar
• Clewes, D. 2003. “A Student-Centred Conceptual Model of Service Quality in Higher Education.” Quality in Higher Education 9 (1): 69–85.
   Google Scholar
• Collins, C. S., and R. J. Bethke. 2017. “The Value of Higher Education for Individuals and Society in the Asia-Pacific Region.” Studies in Higher Education 42 (10): 1809–24.
   Web of Science ®Google Scholar
• de Haan, H. H. 2015. “Competitive Advantage, What Does it Really Mean in the Context of Public Higher Education Institutions?” International Journal of Educational Management 29 (1): 44–61.
   Web of Science ®Google Scholar
• Díaz-Méndez, M., and E. Gummesson. 2012. “Value co-Creation and University Teaching Quality.” Journal of Service Management 23 (4): 571–92.
   Web of Science ®Google Scholar
• Dollinger, M., J. Lodge, and H. Coates. 2018. “Co-creation in Higher Education: Towards a Conceptual Model.” Journal of Marketing for Higher Education 28 (2): 210–31.
   Web of Science ®Google Scholar
• Echeverri, P., and P. Skalen. 2011. “Co-creation and co-Destruction: A Practice-Theory Based Study of Interactive Value Formation.” Marketing Theory 11 (3): 351–73.
   Web of Science ®Google Scholar
• Ehlen, C. G. J. M., M. R. van der Klink, and H. P. A. Boshuizen. 2016. “Unravelling the Social Dynamics of an Industry–School Partnership: Social Capital as Perspective for co-Creation.” Studies in Continuing Education 38 (1): 61–85.
   Web of Science ®Google Scholar
• Elsharnouby, T. H. 2015. “Student Co-Creation Behavior in Higher Education: The Role of Satisfaction with the University Experience.” Journal of Marketing for Higher Education 25 (2): 238–62.
   Web of Science ®Google Scholar
• Flyvbjerg, B. 2006. “Five Misunderstandings about Case-Study Research.” Qualitative Inquiry 12 (2): 219–45.
   Web of Science ®Google Scholar
• Halves, H. 2011. “The Measurement of Perceived Value in Higher Education: A Unidimensional Approach.” The Service Industries Journal 31 (12): 1943–60.
   Web of Science ®Google Scholar
• Hasanefendic, S., M. Heitor, and H. Horta. 2016. “Training Students for new Jobs: The Role of Technical and Vocational Higher Education and Implications for Science Policy in Portugal.” Technological Forecasting and Social Change 113 (2): 328–40.
   Web of Science ®Google Scholar
• Hilton, T., T. Hughes, and D. Chalcraft. 2012. “Service co-Creation and Value Realisation.” Journal of Marketing Management 28 (13/14): 1504–19.
   Google Scholar
• Hrnčiar, M., and P. Madzík. 2017. “A 3D View of Issues of Quality in Higher Education.” Total Quality Management & Business Excellence 28 (5–6): 633–62.
   Web of Science ®Google Scholar
• Kalafatis, S., and L. Ledden. 2013. “Carry-over Effects in Perceptions of Educational Value.” Studies in Higher Education 38 (10): 1540–61.
   Web of Science ®Google Scholar
• Latif, K. F., I. Latif, U. F. Sahibzada, and M. Ullah. 2019. “In Search of Quality: Measuring Higher Education Service Quality (HiEduQual).” Total Quality Management & Business Excellence 30 (7–8): 768–91.
   Web of Science ®Google Scholar
• Ledden, L., S. P. Kalafatis, and A. Mathioudakis. 2011. “The Idiosyncratic Behaviour of Service Quality, Value, Satisfaction, and Intention to Recommend in Higher Education: An Empirical Examination.” Journal of Marketing Management 27 (11–12): 1232–60.
   Google Scholar
• Lo Presti, L., and V. Marino. 2019. “Is Online Public Engagement a new Challenge in the University Communication Plan? A Managerial Perspective.” Studies in Higher Education, published on-line ahead of print on May, 26th 2019.
   PubMed Web of Science ®Google Scholar
• Manatos, M. J., C. S. Sarrico, and M. J. Rosa. 2017. “The Integration of Quality Management in Higher Education Institutions: A Systematic Literature Review.” Total Quality Management & Business Excellence 28 (1/2): 159–75.
   Web of Science ®Google Scholar
• Manna, R., M. V. Ciasullo, S. Cosimato, and R. Palumbo. 2018. “Interplaying Ecosystems: A Mega-Level Analysis of Education and Labour Ecosystems.” The TQM Journal 30 (5): 572–88.
   Google Scholar
• Maxwell-Stuart, R., B. Taheri, A. S. Paterson, K. O’Gorman, and W. Jackson. 2018. “Working Together to Increase Student Satisfaction: Exploring the Effects of Mode of Study and fee Status.” Studies in Higher Education 43 (3): 1392–404.
   Web of Science ®Google Scholar
• Nenonen, S., and K. Storbacka. 2010. “Business Model Design: Conceptualizing Networked Value co-Creation.” International Journal of Quality and Service Sciences 2 (1): 43–59.
   Google Scholar
• Nie, Z., F. Zurlo, E. Camussi, and C. Annovazzi. 2019. “Service Ecosystem Design for Improving the Service Sustainability: A Case of Career Counselling Services in the Italian Higher Education Institution.” Sustainability 11 (5): 1427.
   Web of Science ®Google Scholar
• Noaman, A. Y., A. H. Ragab, A. I. Madbouly, A. M. Khedra, and A. G. Fayoumi. 2017. “Higher Education Quality Assessment Model: Towards Achieving Educational Quality Standard.” Studies in Higher Education 42 (1): 23–46.
   Web of Science ®Google Scholar
• Orazbayeva, B., T. Davey, C. Plewa, and V. Galán-Muros. 2019. “Engagement of Academics in Education-Driven University-Business Cooperation: A Motivation-Based Perspective.” Studies in Higher Education, published on-line ahead of print on March, 5th 2019.
   PubMed Web of Science ®Google Scholar
• Palumbo, R., and R. Manna. 2019. “Making Educational Organizations Able to Change: A Literature Review.” International Journal of Educational Management 33 (4): 1–20.
   Web of Science ®Google Scholar
• Pathak, V., and K. Pathak. 2010. “Reconfiguring the Higher Education Value Chain.” Management in Education 24 (4): 166–71.
   Google Scholar
• Plé, L., and R. C. Cáceres. 2010. “Not Always co-Creation: Introducing Interactional co-Destruction of Value in Service-Dominant Logic.” Journal of Services Marketing 24 (6): 430–7.
   Web of Science ®Google Scholar
• Plewa, C., V. Galán-Muros, and T. Davey. 2015. “Engaging Business in Curriculum Design and Delivery: A Higher Education Institution Perspective.” Higher Education 70 (1): 35–53.
   Web of Science ®Google Scholar
• Pucciarelli, F., and A. Kaplan. 2016. “Competition and Strategy in Higher Education: Managing Complexity and Uncertainty.” Business Horizons 59 (3): 311–20.
   Web of Science ®Google Scholar
• Quinn, A., G. Lemay, P. Larsen, and D. M. Johnson. 2009. “Service Quality in Higher Education.” Total Quality Management & Business Excellence 20 (2): 139–52.
   Web of Science ®Google Scholar
• Radnor, Z., S. P. Osborne, T. Kinder, and J. Mutton. 2014. “Operationalizing Co-Production in Public Services Delivery: The Contribution of Service Blueprinting.” Public Management Review 16 (3): 402–23.
   Web of Science ®Google Scholar
• Rienties, B., and Y. F. Héliot. 2018. “Enhancing (in)Formal Learning Ties in Interdisciplinary Management Courses: A Quasi-Experimental Social Network Study.” Studies in Higher Education 43 (3): 437–51.
   Web of Science ®Google Scholar
• Samuel, G., C. Donovan, and J. Lee. 2018. “University–Industry Teaching Collaborations: A Case Study of the MSc in Structural Integrity Co-Produced by Brunel University London and The Welding Institute.” Studies in Higher Education 43 (4): 769–85.
   Web of Science ®Google Scholar
• Shukla, A., and S. Singh. 2016. “Facets of Academic Excellence in Management Education: Conceptualization and Instrument Development in India.” Studies in Higher Education 41 (11): 1883–99.
   Web of Science ®Google Scholar
• Siegel, D. J. 2010. Organizing for Social Partnership. Higher Education in Cross-Sector Collaboration. New York: Routledge.
   Google Scholar
• Sirvanci, M. 1996. “Are Students the True Customers of Higher Education?” Quality Progress 29 (10): 99–102.
   Google Scholar
• Stake, R. 1978. “The Case Study Method in Social Inquiry.” Educational Researcher 7 (2): 5–8.
   Google Scholar
• Strengers, Y. A. 2014. “Interdisciplinarity and Industry Collaboration in Doctoral Candidature: Tensions Within and Between Discourses.” Studies in Higher Education 39 (4): 546–59.
   Web of Science ®Google Scholar
• Succi, C., and M. Canovi. 2019. “Soft Skills to Enhance Graduate Employability: Comparing Students and Employers’ Perceptions.” Studies in Higher Education, Published on-line ahead of print on March, 5th 2019. doi:10.1080/03075079.2019.1585420.
   PubMed Web of Science ®Google Scholar
• Tam, M. 2001. “Measuring Quality and Performance in Higher Education.” Quality in Higher Education 7 (1): 47–54.
   Google Scholar
• Tasker, M., and D. Packham. 1983. “Industry and Higher Education: A Question of Values.” Studies in Higher Education 18 (2): 127–36.
   Web of Science ®Google Scholar
• Thatcher, J., H. Alao, C. J. Brown, and S. Choudhary. 2016. “Enriching the Values of Micro and Small Business Research Projects: Co-Creation Service Provision as Perceived by Academic, Business and Student.” Studies in Higher Education 41 (3): 560–81.
   Web of Science ®Google Scholar
• Tian, X., and B. Martin. 2014. “Business Models for Higher Education: An Australian Perspective.” Journal of Management Development 33 (10): 932–48.
   Google Scholar
• Tight, M. 1987. “The Value of Higher Education: Full-Time or Part-Time?” Studies in Higher Education 12 (2): 169–185.
   Web of Science ®Google Scholar
• Tomlinson, M. 2018. “Conceptions of the Value of Higher Education in a Measured Market.” Higher Education 75 (4): 711–27.
   Web of Science ®Google Scholar
• Woodall, T., A. Hiller, and S. Resnick. 2014. “Making Sense of Higher Education: Students as Consumers and the Value of the University Experience.” Studies in Higher Education 39 (1): 48–67.
   Web of Science ®Google Scholar
• Yeo, R. K., and J. Li. 2014. “Beyond SERVQUAL: The Competitive Forces of Higher Education in Singapore.” Total Quality Management & Business Excellence 25 (1-2): 95–123.
   Web of Science ®Google Scholar
• Yin, R. K. 2012. Applications of Case Study Research. London: Sage.
   Google Scholar