Critical success factors for user satisfaction with online training tools for safety and security training in port facilities

References

• Acciaro, M., and P. Serra. 2013. “Maritime Supply Chain Security. A Critical Review.” IFSPA 2013, Trade Supply Chain Activities and Transport: Contemporary Logistics and Maritime Issues 636.
   Google Scholar
• Admiraal, W., and D. Lockhorst. 2009. “E-Learning in Small and Medium-Sized Enterprises Across Europe: Attitudes Towards Technology, Learning and Training.” International Small Business Journal 27 (6): 743–767.
   Web of Science ®Google Scholar
• Brosser, L., and C. Vrabie. 2015. “The Quality Initiative of E-Learning in Germany (QEG)-Management for Quality and Standards in E-Learning.” Procedia-Social and Behavioral Sciences 186: 1146–1151.
   Google Scholar
• Chang, C. H., and V. V. Thai. 2016. “Do Port Security Quality and Service Quality Influence Customer Satisfaction and Loyalty?” Maritime Policy & Management 43 (6): 720–736. doi:10.1080/03088839.2016.1151086.
   Web of Science ®Google Scholar
• Coșofreț, D., and E. R. Avram 2020. “Evaluation of the Maritime Higher Education Didactic Support during the Coronavirus Pandemic”. Case Study. In The 15th International Conference on Virtual Learning ICVL.
   Google Scholar
• DeRouin, R. E., B. A. Fritzsche, and E. Salas. 2005. “E-Learning in Organizations.” Journal of Management 36 (6): 920–940. doi:10.1177/0149206305279815.
   Web of Science ®Google Scholar
• Eddy, E. R., and S. I. Tannenbaum. 2003. “Transfer in an e-learning Context.” In Improving Learning Transfer in Organizations. Jossey-Bass, edited by E. F. Holton and T. T. Baldwin. San Francisco. 161–194.
   Google Scholar
• Ganster, D. C., H. W. Hennessey, and F. Luthans. 1983. “Social Desirability Response Effects: Three Alternative models”.In.” Academy of Management Journal 26 (2): 321–331.
   Web of Science ®Google Scholar
• Gunaskeran, P. 2012. “Port security in a developing country–pre and post 9/11 terrorist attacks: a case study on Port Klang in Malaysia”. Doctoral dissertation, University of Greenwich.
   Google Scholar
• Hamburg, I., S. Engert, and H. T. Thij 2007. “SMEs, E-learning and Communities of Practice”. In: 8th European Conference E-Comm-Line, Bucharest, 20, 21 September 2007
   Google Scholar
• Helmick, J. S. 2008. “Port and Maritime Security: A Research Perspective.” Journal of Transportation Security 1 (1): 15–28. doi:10.1007/s12198-007-0007-3.
   Google Scholar
• Hu, K. C., and P. T. Lee. 2011. “Developing a New Technique for Evaluating Service Quality of Container Ports.” In Current Issues in Shipping, Port and Logistics, edited by T. Notteboom (2011): 337.
   Google Scholar
• IMO. 2003. The International Ship and Port Facility Security Code – ISPS-Code. London: International Maritime Organization.
   Google Scholar
• IMO. 2020. “Global Integrated Shipping Information System –. GISIS.
   Google Scholar
• López Peláez, A., A. Erro-Garcés, and E. J. Gómez-Ciriano. 2020. “Young People, Social Workers and Social Work Education: The Role of Digital Skills.” Social Work Education 39 (6): 825–842. doi:10.1080/02615479.2020.1795110.
   Web of Science ®Google Scholar
• Martin, F., T. Sun, and C. D. Westine. 2020. “A Systematic Review of Research on Online Teaching and Learning from 2009 to 2018.” Computers & Education 159: 104009. doi:10.1016/j.compedu.2020.104009.
   PubMed Web of Science ®Google Scholar
• Metaparti, P. 2010. “Rhetoric, Rationality and Reality in Post-9/11 Maritime Security.” Maritime Policy & Management 37 (7): 723–736. doi:10.1080/03088839.2010.524738.
   Web of Science ®Google Scholar
• Mileski, J., M. Mejia, and T. Ferrell. 2015. “Making Lemonade Out of Lemons: Port Operators’ Perceptions of Their Port Security Regulation Compliance.” WMU Journal of Maritime Affairs 14 (1): 93–108. doi:10.1007/s13437-015-0083-3.
   Google Scholar
• Ochavillo, G. S. 2020. “A Paradigm Shift of Learning in Maritime Education Amidst COVID-19 Pandemic.” International Journal of Higher Education 9 (6): 164–177. doi:10.5430/ijhe.v9n6p164.
   Google Scholar
• Papa, P. 2012. “US and EU Strategies for Maritime Transport Security: A Comparative Perspective.” Transport Policy 28: 75–85. doi:10.1016/j.tranpol.2012.08.008.
   Web of Science ®Google Scholar
• Paulsen, M. F. 2009. “Successful E-learning in Small and Medium-sized Enterprises.” European Journal of Open, Distance and E-Learning 12 (1).
   Google Scholar
• Reich, K., and F. Scheuermann 2003. “E-Learning Challenges in Austrian SME’s”. Retrieved 16 August 2003.
   Google Scholar
• Russell, T. L. 1999. “The No Significance Difference Phenomenon”. Raleigh, NC: North Carolina State University Press.
   Google Scholar
• Sambrook, S. 2003. “E‐learning in Small Organisations.” Education and Training 45 (8/9): 506–516. doi:10.1108/00400910310508892.
   Google Scholar
• Scheerder, A., A. Van Deursen, and J. Van Dijk. 2017. “Determinants of Internet Skills, Uses and Outcomes. A Systematic Review of the 2nd and 3rd Level Digital Divide.” Telematics and Informatics 34 (8): 1607–1624. doi:10.1016/j.tele.2017.07.007.
   Web of Science ®Google Scholar
• Thai, V. V. 2009. “Effective Maritime Security: Conceptual Model and Empirical Evidence.” Maritime Policy & Management 36 (2): 147–163. doi:10.1080/03088830902868115.
   Web of Science ®Google Scholar
• Tyurina, Y., M. Troyanskaya, L. Babaskina, R. Choriyev, and N. Pronkin. 2021. “E-Learning for SMEs.” International Journal of Emerging Technologies in Learning (Ijet) 16 (2): 108–119. doi:10.3991/ijet.v16i02.18815.
   Web of Science ®Google Scholar
• Urciuoli, L. 2016. “Port Security Training and Education in Europe—a Framework and a Roadmap to Harmonization.” Maritime Policy & Management 43 (5): 580–596. doi:10.1080/03088839.2015.1134830.
   Web of Science ®Google Scholar
• Vancell, J. 2018. “e-Learning for Older Workers in SMEs?: The Perceptions of Owners and Workers in Maltese Microenterprises”.
   Google Scholar
• Zhang, D., J. L. Zhao, L. A. Zhou, and F. J. Nunamaker Jr. 2004. “Can e-learning Replace Classroom Learning.” Communications of the ACM 47 (5): 74–79. doi:10.1145/986213.986216.
   Web of Science ®Google Scholar