References
- Adams, R. 2018. “Student Complaints about UK Universities Growing Says Watchdog.” [ online]. The Guardian. Accessed 27 March 2019. https://www.theguardian.com/education/2018/apr/26/student-complaints-about-uk-universities-growing-says-watchdog
- Alford, J. 2002. “Defining the Client in the Public Sector: A Social Exchange Perspective.” Public Administration Review 62 (3): 337–346. doi:10.1111/1540-6210.00183.
- Amis, K. 1960. “Lone Voices: Views of the Fifties.” Encounter 15 (82): 8.
- Angulo, A. J. 2016. “Don’t Turn Students into Consumers – The US Proves It’s a Recipe for Disaster.” [ online]. The Guardian. Accessed 27 March 2019. https://www.theguardian.com/higher-education-network/2016/jul/06/dont-turn-students-into-consumers-the-us-proves-its-a-recipe-for-disaster
- Ashton, D. N., and F. Green. 1996. Education, Training and the Global Economy. Cheltenham, UK: E. Elgar.
- Bassey, M. 1998. Case Study Research in Educational Settings. Buckingham: Open University Press.
- Bathmaker, A. M. 2003. “The Expansion of Higher Education: A Consideration of Control, Funding and Quality.” In Education Studies: Essential Issues, edited by S. Bartlett and D. Burton, 169–189. London: Sage.
- BERA. 2018. Ethical Guidelines for Educational Research. 4th ed. [ online]. BERA. Accessed 6 July 2018. https://www.bera.ac.uk/wp-content/uploads/2018/06/BERA-Ethical-Guidelines-for-Educational-Research_4thEdn_2018.pdf?noredirect=1
- Bevan, N. 2018. “League Tables Should Be Relegated.” [ online]. Times Higher Education. Accessed 27 March 2019. https://www.timeshighereducation.com/opinion/university-league-tables-should-be-relegated
- Bishop, D. 2016. “NSS and Teaching Excellence: The Wrong Measure, Wrongly Analysed.” [ online]. Times Higher Education. Accessed 27 March 2019. https://www.timeshighereducation.com/blog/nss-and-teaching-excellence-wrong-measure-wrongly-analysed
- Brown, P., and H. Lauder. 1995. “Post-Fordist Possibilities: Education, Training and National Development.” In Youth, Education and Work. World Yearbook of Education 1995, edited by L. Bash and A. Green, 19–32. London: Kogan Page.
- Brown, R. 2015. “The Marketisation of Higher Education: Issues and Ironies.” University of West London. Accessed 27 March 2018. https://www.uwl.ac.uk/sites/default/files/Departments/Research/new_vistas/vol1_iss1/vol1_iss1_art1_23April2015.pdf
- Brown, R., and H. Carasso. 2013. Everything for Sale? The Marketisation of UK Higher Education. Abingdon: Society for Research into Higher Education and Routledge.
- Browne, L. 2010. “Securing a Sustainable Future for Higher Education: An Independent Review of Higher Education Funding and Student Finance.” [ online]. Gov.uk. Accessed 27 March 2019. https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/422565/bis-10-1208-securing-sustainable-higher-education-browne-report.pdf
- Brule, E. 2004. “Going to Market: Neoliberalism and the Social Construction of the University Student as an Autonomous Consumer.” In Inside the Corporate U: Women in the Academy Speak Out, edited by M. Reimer, 255–281. Toronto: Sumach Press.
- Bryman, A., and R. G. Burgess, eds. 1994. Analyzing Qualitative Data. London: Routledge.
- Bunce, L. 2017. “The Student-as-consumer Approach in Higher Education and Its Effects on Academic Performance.” Studies in Higher Education 42 (11): 1958–1978. doi:10.1080/03075079.2015.1127908.
- Caplan, B. 2018. “Higher Education: What Is It Good For?” [ online]. Times Higher Education. Accessed 27 March 2019. https://www.timeshighereducation.com/features/higher-education-what-it-good
- Coaldrake, P. 2016. “Deregulation and Marketization in English Higher Education – Lessons from Australia.” [ online]. Policy Exchange. Accessed 27 March 2019. https://policyexchange.org.uk/event/deregulation-and-marketisation-in-english-higher-education-lessons-from-australia/
- Cohen, L., L. Manion, and K. Morrison. 2017. Research Methods in Education. 8th ed. London: Routlegde.
- Coughlan, S. 2017. “Students Say University Value for Money Falling.” [ online]. BBC News. Accessed 27 March 2019. https://www.bbc.co.uk/news/education-40187297
- Dearing, R. 1997. Higher Education in the Learning Society: Report of the National Committee of Inquiry into Higher Education. London: Her Majesty’s Stationary Office.
- Denscombe, M. 1998. The Good Research Guide for Small-scale Social Research Projects. Buckingham: Open University Press.
- Dey, I. 1993. Qualitative Data Analysis: A User-friendly Guide for Social Scientists. London: Routledge.
- Driscoll, C., and D. Wicks. 1998. “The Customer-driven Approach in Business Education: A Possible Danger?” Journal of Education for Business 74: 58–61. doi:10.1080/08832329809601663.
- Emery, C. R., T. R. Kramer, and R. G. Tian. 2001. “Return to Academic Standards: A Critique of Student Evaluations of Teaching Effectiveness.” Quality Assurance in Education 11 (1): 37–46. doi:10.1108/09684880310462074.
- Etikan, I., S. A. Musa, and R. S. Alkassim. 2016. “Comparison of Convenience Sampling and Purposive Sampling.” American Journal of Theoretical and Applied Statistics 5 (1): 1–4. doi:10.11648/j.ajtas.20160501.11.
- Farrell, S., and E. Tapper. 1992. “Student Loans: The Failure to Consolidate an Emerging Political Consensus.” Higher Education Quarterly 46 (3): 269–285. doi:10.1111/j.1468-2273.1992.tb01602.x.
- Furedi, F. 2015. “Introduction to the Marketisation of Higher Education and the Student as Consumer.” In The Marketisation of Higher Education and the Student as Consumer, edited by M. Molesworth, R. Scullion, and E. Nixon, 1–10. London: Routledge.
- Garner, R. 2009. “The Big Question: Why are Students Complaining so Much, and Do They Have a Case?” [ online]. The Independent. Accessed 27 March 2019. https://www.independent.co.uk/news/education/education-news/the-big-question-why-are-students-complaining-so-much-and-do-they-have-a-case-1687677.html
- George, D. 2007. “Market Overreach: The Student as Customer.” The Journal of Socio-economics 36: 965–977. doi:10.1016/j.socec.2007.01.025.
- Goodall, A. (2012). “Students: Make Your First Year Count.” [online]. The Guardian Students. Accessed 26 June 2018. http://www.theguardian.com/education/mortarboard/2012/may/21/first-year-university
- Gosden, P. 1983. The Education System since 1944. Oxford: Robertson.
- Gregory, I. 2003. Ethics in Research. London: Continuum.
- Guilbault, M. 2018. “Students as Customers in Higher Education: The (Controversial) Debate Needs to End.” Journal of Retailing and Consumer Services 40: 295–298. doi:10.1016/j.jretconser.2017.03.006.
- Hom, W. 2002. “Applying Customer Satisfaction Theory to Community College Planning of Student Services.” [ online]. IJournal, 2. Accessed 24 June 2018. http://www.ijournal.us/issue_02/ij_issue02_WillardHom_01.Htm
- Jabbar, A., B. Analoui, K. Kong, and M. Mirza. 2018. “Consumerisation in UK Higher Education Business Schools: Higher Fees, Greater Stress and Debatable Outcomes.” Higher Education 76 (1): 85–100. doi:10.1007/s10734-017-0196-z.
- Kemper, E. A., S. Stringfield, and C. Teddlie. 2003. “Mixed Methods Sampling Strategies in Social Science Research.” In Handbook of Mixed Methods in the Social and Behavioral Sciences, edited by A. Tashakkori and C. Teddlie, 273–296. Thousand Oaks, CA: Sage.
- Kondracki, N. L., and N. Wellman. 2002. “Content Analysis: Review of Methods and Their Applications in Nutrition Education.” Journal of Nutrition Education and Behavior 34 (4): 224–230. doi:10.1016/S1499-4046(06)60097-3.
- Lesnik-Oberstein, K. 2015. “Let UK Universities Do What They Do Best – Teaching and Research.” [ online]. The Guardian Letters. Accessed 27 March 2019. https://www.theguardian.com/education/2015/jul/06/let-uk-universities-do-what-they-do-best-teaching-and-research
- Lewis, S. J., and A. J. Russell. 2011. “Being Embedded: Away Forward for Ethnographic Research.” Ethnography 12: 398–416. doi:10.1177/1466138110393786.
- Lomas, L. 2007. “Are Students Consumers? Perceptions of Academic Staff.” Quality in Higher Education 13 (1): 31–44. doi:10.1080/13538320701272714.
- Maguad, B. 2007. “Identifying the Needs of Customers in Higher Education.” Education 127 (3): 332–343.
- Marginson, S. 2014. “Links with China: Why Australian Universities are Leading the Way.” [ online]. The Guardian. Accessed 27 March 2019. https://www.theguardian.com/higher-education-network/blog/2014/jul/07/australian-uk-universities-links-china
- Marshall, M., C. Pagel, and C. French. 2014. “Moving Improvement Research Closer to Practice: The Researcher-in-Residence Model.” BMJ Quality & Safety 23: 801–805. doi:10.1136/bmjqs-2013-002779.
- Matthews, K. 2018. “Stop Treating Students like Customers and Start Working with Them as Partners in Learning.” [ online]. The Conversation. Accessed 27 March 2019. http://theconversation.com/stop-treating-students-like-customers-and-start-working-with-them-as-partners-in-learning-93276
- Mayring, P. 2000. “Qualitative Content Analysis.” [ online]. Qualitative Social Research 1 (2). Accessed 10 July 2018. http://www.qualitative-research.net/fqs-texte/2-00/02-00mayring-e.htm
- McGettigan, A. 2013. The Great University Gamble: Money, Markets and the Future of Higher Education. London: Pluto Press.
- McGinity, R., and M. Salokangas. 2014. “Introduction: “Embedded Research” as an Approach into Academia for Emerging Researchers.” Manag Educ 28: 3–5. doi:10.1177/0892020613508863.
- Miles, M. B., & Huberman, A. M. (1994). Qualitative Data Analysis: An Expanded Sourcebook. Thousand Oaks, CA: Sage Publications.
- Molesworth, M., E. Nixon, and R. Scullion. 2009. “Having, Being and Higher Education: The Marketisation of the University and the Transformation of the Student into Consumer.” Teaching in Higher Education 14 (3): 277–287. doi:10.1080/13562510902898841.
- Molesworth, M., R. Scullion, and E. Nixon. 2011. The Marketisation of Higher Education and the Student as Consumer. London: Routledge.
- Money, J., S. Nixon, F. Tracy, C. Hennessy, E. Ball, and T. Dinning. 2017. “Undergraduate Student Expectations of University in the United Kingdom: What Really Matters to Them?” [ online]. Cogent Education. Accessed 27 March 2019. http://researchonline.ljmu.ac.uk/6041/1/Undergraduate%20student%20expectations%20of%20university.pdf
- Morley, L. 2003. Quality and Power inHigher Education. The Society for Research into Higher Education. Maidenhead: Open University Press. ISBN 9780335212279.
- Moser, C. 1988. “The Robbins Report 25 Years After-and the Future of the Universities.” Oxford Review of Education 14 (1): 5–20. doi:10.1080/0305498880140102.
- Nguyen, A., and J. Rosetta. 2013. “Overcoming Potential Negative Consequences of Customer Orientation in Higher Education: Closing the Ideological Gap.” Journal of Marketing for Higher Education 23 (2): 155–174. doi:10.1080/08841241.2013.860941.
- Office of the Independent Adjudicator. 2017. “Annual Report.” [ online]. OIA. Accessed 23 June 2018. http://www.oiahe.org.uk/media/121920/oia-annual-report-2017.pdf
- Oliver, P. 2003. The Student’s Guide to Research Ethics. Maidenhead: Open University Press.
- Olshavsky, R. W., and R. A. Spreng. 1995. “Consumer Satisfaction and Students: Some Pitfalls of Being Customer Driven.” Journal of Consumer Satisfaction, Dissatisfaction, and Complaining Behavior 8: 69–77.
- Palfreyman, D., and T. Tapper. 2014. Reshaping the University: The Rise of the Regulated Market in Higher Education. Oxford: Oxford University Press.
- Palfreyman, D., and T. Tapper. 2016. “The Marketization of English Higher Education and the Financing of Tuition Fees.” London Review of Education 14 (1): 47–55. doi:10.18546/LRE.14.1.06.
- Parliament. 2018. “Is There a Market in Higher Education?” [ online]. Parliament. Accessed 15 May 2018. https://publications.parliament.uk/pa/cm201719/cmselect/cmtreasy/478/47805.htm#_idTextAnchor035
- Pitman, T. 2000. “Perceptions of Academics and Students as Customers: A Survey of Administrative Staff in Higher Education.” Journal of Higher Education Policy and Management 22 (2): 165–175. doi:10.1080/713678138.
- Robbins, L. 1963. Higher Education: Report of the Committee. London: HMSO. Cmnd 2154.
- Saunders, D. B. 2014. “They Do Not Buy It: Exploring the Extent to Which Entering First-year Students View Themselves as Customers.” Journal of Marketing for Higher Education 25 (1): 1–24.
- Sharrock, G. 2000. “Why Students are Not (Just) Customers (And Other Reflections on Life after George).” Journal of Higher Education Policy and Management 22 (2): 149–164. doi:10.1080/713678141.
- The Guardian. 2018. “My Students Support Our Strike They Don’t Want to Be Passive Consumers.” [ online]. The Guardian. Accessed 20 July 2018. https://www.theguardian.com/higher-education-network/2018/mar/02/my-students-support-our-strike-they-dont-want-to-be-passive-consumers
- The Institute for Teaching and Learning Innovation (ITALI). 2018. “Students as Partners.” [ online]. University of Queensland Australia. Accessed 23 July 2018. http://itali.uq.edu.au/content/about-students-partners
- The Telegraph. 2018. “Revealed: Which Degrees Could Earn You the Highest Graduate Salary and the Lowest.” [ online]. The Telegraph. Accessed 15 May 2018. https://www.telegraph.co.uk/education/2018/03/15/figures-reveal-stark-differences-earning-potential-graduates/
- Thomas, D. 2006. “A General Inductive Approach for Analyzing Qualitative Evaluation Data.” American Journal of Evaluation 27 (2): 237–246. doi:10.1177/1098214005283748.
- Titus, J. J. 2008. “Student Ratings in a Consumerist Academy: Leveraging Pedagogical Control and Authority.” Sociological Perspectives 51 (2): 397–422. doi:10.1525/sop.2008.51.2.397.
- Tomlinson, M. 2017. “Student Perceptions of Themselves as ‘Consumers’ of Higher Education.” British Journal of Sociology of Education 38 (4): 450–467. doi:10.1080/01425692.2015.1113856.
- Trope, Y., and N. Liberman. 2010. “Construal-Level Theory of Psychological Distance.” Psychological Review 117 (2): 440–463. doi:10.1037/a0018963.
- Trow, M. 1973. Problems in the Transition from Elite to Mass Higher Education. Berkley, CA: Carnegie Commission on Higher Education.
- University College Union. 2010. “The Impact of Student Satisfaction Surveys on Staff in HE and FE Institutions.” [ online]. UCU. Accessed 11 June 2018. https://www.ucu.org.uk/brief_satissurveys
- Walford, G. 1991. Doing Educational Research. London: Routledge.
- Watson, D., and D. Taylor. 1998. Lifelong Learning and the University: A Post-Dearing Agenda. London: Falmer.
- Wiles, R., G. Crow, S. Heath, and V. Charles. 2006. “Anonymity and Confidentiality.” [ online]. ESRC National Centre for Research Methods: NCRM Working Paper Series 2/06. Accessed 10 July 2018. http://eprints.ncrm.ac.uk/423/1/0206_anonymity%2520and%2520confidentiality.pdf
- Williams, J. 2010. “Constructing Students: Consumer or Participants?” Paper presented at Higher Education Close Up 5, University of Lancaster, Lancaster, July.
- Williams, J. 2013. Consuming Higher Education: Why Learning Can’t Be Bought. London: Bloomsbury.
- Woodall, T., A. Hiller, and S. Resnick. 2014. “Making Sense of Higher Education: Students as Consumers and Value of the University Experience.” Studies in Higher Education 39 (1): 48–67. doi:10.1080/03075079.2011.648373.