References
- Hochschild, A. R. (2003). The managed heart: Commercialization of human feeling (2nd ed.). Berkeley: University of California Press.
- Olesen, V., & Bone, D. (1998). Emotions in rationalizing organizations: Conceptual notes from professional nursing in the USA. In G. Bendelow & S. J. Williams (Eds), Emotions in social life: Critical themes and contemporary issues (pp. 313–329). London: Routledge.
- Turner, J., & Sets, J. (2005). The sociology of the emotions. New York: Cambridge University Press.