“Omega is a Four-Letter Word”: Toward a Tension-Centered Model of Resistance to Information and Communication Technologies

References

• Ashcraft , K. 2006 . Feminist-bureaucratic control and other adversarial allies: Extending organizational dissonance to the practice of “new forms” . Communication Monographs , 73 : 55 – 86 .
   Web of Science ®Google Scholar
• Ashcraft , K. and Trethewey , A. 2004 . Developing tension: An agenda for applied research on the organization of irrationality . Journal of Applied Communication Research , 32 : 171 – 181 .
   Web of Science ®Google Scholar
• Bain , P. and Taylor , P. 2000 . Entrapped by the “electronic panopticon”? Worker resistance in the call center . New Technology, Work, and Employment , 15 ( 1 ) : 2 – 18 .
   Web of Science ®Google Scholar
• Baxter , L. A. 1990 . Dialectical contradictions in relationship development . Journal of Social and Personal Relationships , 7 : 69 – 88 .
   Web of Science ®Google Scholar
• Bijker , W. 1987 . “ The social construction of Bakelite: Toward a theory of invention ” . In The social construction of technological systems , Edited by: Bijker , W. , Hughes , T. and Pinch , T. 159 – 187 . Cambridge, MA : MIT Press .
   Google Scholar
• Charmaz , K. 2006 . Constructing grounded theory: A practical guide through qualitative analysis , Thousand Oaks, CA : Sage .
   Google Scholar
• Davenport , T. (1998) . Putting the enterprise into the enterprise system . Harvard Business Review , July–August , 121 – 131 .
   Google Scholar
• DeSanctis , G. and Poole , M. S. 1994 . Capturing the complexity in advanced technology use: Adaptive structuration theory . Organization Science , 5 : 121 – 147 .
   Web of Science ®Google Scholar
• Ehie , I. C. and Madsen , M. 2005 . Identifying critical issues in enterprise resource planning (ERP) implementation . Computers in Industry , 56 : 545 – 557 .
   Web of Science ®Google Scholar
• Eisenberg , E. M. , Goodall , H. L. Jr and Trethewey , A. 2007 . Organizational communication: Balancing creativity and constraint , Boston : Bedford/St Martin's .
   Google Scholar
• Fairhurst , G. T. , Cooren , F. and Cahill , D. J. 2002 . Discursiveness, contradiction, and unintended consequences in successive downsizings . Management Communication Quarterly , 15 : 501 – 540 .
   Google Scholar
• Feenberg , A. 1991 . Critical theory of technology , New York : Oxford University Press .
   Google Scholar
• Ford , J. D. and Ford , L. W. 1995 . The role of conversations in producing intentional change in organizations . Academy of Management Review , 20 ( 3 ) : 541 – 570 .
   Web of Science ®Google Scholar
• Fulk , J. 1993 . Social construction of communication technology . Academy of Management Journal , 36 ( 5 ) : 921 – 951 .
   Web of Science ®Google Scholar
• Gahan , C. and Hannibal , M. 1998 . Doing qualitative research using QSR NUD*IST , Thousand Oaks, CA : Sage .
   Google Scholar
• Goodman , P. S. and Kurke , L. B. 1982 . “ Studies of change in organizations: A status report ” . In Change in organizations , Edited by: Goodman , P. S. 1 – 46 . San Francisco : Jossey-Bass .
   Google Scholar
• Hong , K. K. and Kim , Y. 2002 . The critical success factors for ERP implementation: An organizational fit perspective . Information and Management , 40 ( 1 ) : 25 – 41 .
   Web of Science ®Google Scholar
• Howard , L. A. and Geist , P. 1995 . Ideological positioning in organizational change: The dialectic of control in a merging organization . Communication Monographs , 62 : 110 – 131 .
   Web of Science ®Google Scholar
• Jackson , M. 1996 . “ The meaning of “communication technology”: The technology-context scheme ” . In Communication yearbook 19 , Edited by: Burleson , B. 229 – 268 . Beverly Hills, CA : Sage .
   Google Scholar
• Jackson , M. H. , Poole , M. S. and Kuhn , T. 2002 . “ The social construction of technology in the studies of the workplace ” . In Handbook of new media , Edited by: Lievrouw , L. and Livingstone , S. 236 – 253 . London : Sage .
   Google Scholar
• Jian , G. 2007 . Unpacking unintended consequences in planned organizational change: A process model . Management Communication Quarterly , 21 : 5 – 28 .
   Web of Science ®Google Scholar
• Joshi , K. 1991 . A model of user's perspective change: The case of information system technology implementation . MIS Quarterly , 15 ( 2 ) : 229 – 240 .
   Web of Science ®Google Scholar
• Kansal , V. 2006 . Enterprise resource planning implementation: A case study . Journal of American Academy of Business , 9 ( 1 ) : 165 – 170 .
   Google Scholar
• Kim , Y. , Lee , Z. and Gosain , S. 2005 . Impediments to successful ERP implementation process . Business Process Management Journal , 11 ( 2 ) : 158 – 170 .
   Google Scholar
• Kramer , M. 2004 . Toward a communication theory of group dialectics: An ethnographic study of a community theater group . Communication Monographs , 71 : 311 – 332 .
   Web of Science ®Google Scholar
• Kumar , K. and van Hillegersberg , J. 2000 . ERP experiences and evolution . Communication of the ACM , 43 ( 4 ) : 23 – 26 .
   Web of Science ®Google Scholar
• Laclau , E. and Mouffe , C. 1985 . Hegemony and socialist strategy , London : Verso .
   Google Scholar
• LaNuez , D. and Jermier , J. M. 1994 . “ Sabotage by managers and technocrats: Neglected patterns of resistance at work ” . In Resistance and power in organizations , Edited by: Jermier , J. M. , Knights , D. and Nord , W. R. 219 – 251 . New York : Routledge .
   Google Scholar
• Lapointe , L. and Rivard , S. 2005 . A multilevel model of resistance to information technology implementation . MIS Quarterly , 29 ( 3 ) : 461 – 491 .
   Web of Science ®Google Scholar
• Larson , G. S. and Tompkins , P. K. 2005 . Ambivalence and resistance: A study of management in a concertive control system . Communication Monographs , 72 ( 1 ) : 1 – 21 .
   Web of Science ®Google Scholar
• Lutgen-Sandvik , P. 2006 . Take this job and … : Quitting and other forms of resistance to workplace bullying . Communication Monographs , 73 : 406 – 433 .
   Web of Science ®Google Scholar
• Marakas , G. M. and Hornik , S. 1996 . Passive resistance misuse: Overt support and covert recalcitrance in IS implementation . European Journal of Information Systems , 5 : 208 – 219 .
   Web of Science ®Google Scholar
• Markus , M. L. 1983 . Power, politics and MIS implementation . Communications of the ACM , 26 : 430 – 444 .
   Web of Science ®Google Scholar
• Markus , M. L. 2004 . Technochange management: Using IT to drive organizational change . Journal of Information Technology , 19 ( 1 ) : 4 – 20 .
   Web of Science ®Google Scholar
• Markus , M. L. and Robey , D. 1988 . Information technology and organizational change: Causal structure in theory and research . Management Science , 34 : 583 – 598 .
   Web of Science ®Google Scholar
• Martin , J. 2002 . Organizational culture: Mapping the terrain , Thousand Oaks, CA : Sage .
   Google Scholar
• Martinko , M. J. , Henry , J. W. and Zmud , R. W. 1996 . An attributional explanation of individual resistance to the introduction of information technologies in the workplace . Behavior and Information Technology , 15 ( 5 ) : 313 – 330 .
   Web of Science ®Google Scholar
• Mumby , D. K. 2005 . Theorizing resistance in organization studies: A dialectical approach . Management Communication Quarterly , 19 ( 1 ) : 19 – 44 .
   Google Scholar
• Orlikowski , W. 2000 . Using technology and constituting structures: A practice lens for studying technology in organizations . Organization Science , 11 : 404 – 428 .
   Web of Science ®Google Scholar
• Orlikowski , W. and Barley , S. 2001 . Technology and institutions: What can research on information technology and research on organizations learn from each other? . MIS Quarterly , 25 ( 2 ) : 145 – 165 .
   Web of Science ®Google Scholar
• Orlikowski , W. and Gash , D. 1994 . Technological frames: Making sense of information technology in organizations . ACM Transactions on Information Systems , 12 ( 2 ) : 174 – 207 .
   Web of Science ®Google Scholar
• Orlikowski , W. , Yates , J. , Okamura , K. and Fujimoto , M. 1999 . “ Shaping electronic communication: The meta-structuring of technology in the context of use ” . In Shaping organization form: Communication, connection, and community , Edited by: DeSanctis , G. and Fulk , J. 133 – 171 . Thousand Oaks, CA : Sage .
   Google Scholar
• Pinch , T. and Bijker , W. 1987 . “ The social construction of facts and artifacts: Or how the sociology of science and the sociology of technology might benefit each other ” . In The social construction of technological systems , Edited by: Bijker , W. , Hughes , T. and Pinch , T. 17 – 50 . Cambridge, MA : MIT Press .
   Google Scholar
• Poole , M. and van de Ven , A. 1989 . Using paradox to build management and organizational theories . Academy of Management Review , 14 : 562 – 578 .
   Web of Science ®Google Scholar
• Porras , J. I. and Silver , R. C. 1991 . Organizational development and transformation . Annual Review of Psychology , 42 : 51 – 78 .
   PubMed Web of Science ®Google Scholar
• Pratt , M. G. and Doucet , L. 2000 . “ Ambivalent feelings in organizational relationships ” . In Emotion in organization , 2nd ed. , Edited by: Fineman , S. 204 – 226 . London : Sage .
   Google Scholar
• Putnam , L. L. , Grant , D. , Michelson , G. L. and Cutcher , L. 2005 . Discourse and resistance: Targets, practices, and consequences . Management Communication Quarterly , 19 ( 1 ) : 5 – 18 .
   Google Scholar
• Rice , A. K. 1963 . Productivity and social organization: The Ahmedebad experiment , London : Tavistock Publications .
   Google Scholar
• Robey , D. and Boudreau , M.-C. 1999 . Accounting for the contradictory organizational consequences of information technology: Theoretical directions and methodological implications . Information Systems Research , 10 ( 2 ) : 167 – 185 .
   Web of Science ®Google Scholar
• Robey , D. , Ross , J. W. and Boudreau , M.-C. 2002 . Learning to implement enterprise systems: An exploratory study of the dialectics of change . Journal of Management Information Systems , 19 ( 1 ) : 17 – 46 .
   Web of Science ®Google Scholar
• Schein , E. 1985 . Organizational culture and leadership , San Francisco : Jossey-Bass .
   Google Scholar
• Seo , M. , Putnam , L. L. and Bartunek , J. M. 2004 . “ Dualities and tensions of planned organizational change ” . In Handbook of organizational change and innovation , Edited by: Poole , M. S. and van de Ven , A. H. 73 – 107 . New York : Oxford University Press .
   Google Scholar
• Shin , I. 2006 . Adoption of enterprise application software and firm performance . Small Business Economics , 26 : 241 – 256 .
   Web of Science ®Google Scholar
• Slack , J. (1989) . Contextualizing technology . In B. Oeruin , L. Grossberg , B. O'Keefe , & E. Wartella Rethinking communication: Vol. 2. Paradigm exemplars (pp. 329 – 345 ). Newbury Park, CA : Sage .
   Google Scholar
• Stohl , C. and Cheney , G. 2001 . Participatory processes/paradoxical practices: Communication and the dilemmas of organizational democracy . Management Communication Quarterly , 14 : 349 – 407 .
   Google Scholar
• Townsend , K. 2005 . Electronic surveillance and cohesive teams: Room for resistance in an Australian call center? New Technology . Work and Employment , 20 ( 1 ) : 47 – 59 .
   Web of Science ®Google Scholar
• Tracy , S. 2004 . Dialectic, contradiction, or double bind? Analyzing and theorizing employee reactions to organizational tensions . Journal of Applied Communication Research , 32 : 119 – 146 .
   Web of Science ®Google Scholar
• Trethewey , A. and Ashcraft , K. 2004 . Practicing disorganization: The development of applied perspectives on living with tension . Journal of Applied Communication Research , 32 : 81 – 88 .
   Web of Science ®Google Scholar
• Trist , E. L. and Bamforth , K. W. 1951 . Some social psychological consequences of the Longwall Method of coal getting . Human Relations , 4 : 3 – 38 .
   Web of Science ®Google Scholar
• Van de Ven , A. and Poole , M. 1995 . Explaining development and change in organizations . Academy of Management Review , 20 : 510 – 540 .
   Web of Science ®Google Scholar
• Weick , K. 1979 . The social psychology of organizing , 2nd ed. , New York : McGraw Hill .
   Google Scholar
• Williams , R. and Edge , D. 1996 . “ The social shaping of technology ” . In Information and communication technologies: Visions and realities , Edited by: Dutton , W. 53 – 67 . Oxford, , UK : Oxford University Press .
   Google Scholar