In Pursuit of Operational Improvement in the Karaoke Box Business

REFERENCES

• Chan , W. W. and Mak , B. 2002 . “The road to business excellence in karaoke business in Hong Kong” . In Proceedings, 7th International Conference on ISO 9000 and TQM 271 – 272 . 2–4 April 2002, RMIT University, Melbourne, Australia
   Google Scholar
• Chisnal , P. M. 1986 . Marketing Research MacGraw-Hill, London
   Google Scholar
• Cheng , C. S. 2001 . “Karaoke's business struggle” . East Week , 475 : 60 – 64 .
   Google Scholar
• Chow , W. K. and Lui , G. C. 2001 . “A fire safety ranking system for karaoke establishments in Hong Kong” . Journal of Fire Science , 19 : 106 – 120 . March/April
   Web of Science ®Google Scholar
• Easterby-Smith , M. , Thorne , R. and Lowe , A. 2002 . Management Research London : Sage .
   Google Scholar
• Harris Lloyd , C. and Phillipa , Watkins . 1998 . “The impediments to developing a market orientation: an exploratory study of small UK hotels” . International Journal of Contemporary Hospitality Management , 10 : 221 – 226 . No.6
   Google Scholar
• Lincoln , Y. S. and Guba , E. G. 1986 . Naturalistic Inquiry Sage, Beverly Hills, C.A
   Google Scholar
• Lovelock , C. 2001 . A retrospective commentary on the article “New Tools for Achieving Service Quality” . Cornell Hotel and Restaurant Administration Quarterly , 42 ( No. 4 ) : 39 – 46 .
   Google Scholar
• Turner , B. A. 1981 . “Some practical aspects of qualitative data analysis: one-way of organizing the cognitive processes associated with the generation of grounded theory” . Quality and Quantity , 15 : 225 – 46 .
   Web of Science ®Google Scholar
• Wyckoff , D. D. Cornell Hotel and Restaurant Administration Quarterly , 25 ( No. 3 ) 78 – 91 . 1984), “New tools for achieving service quality”
   Google Scholar