VIPS Communication Skills Training for Paraprofessional Dementia Caregivers: An Intervention to Increase Person-Centered Dementia Care

REFERENCES

• Alzheimer's Association . 2010 . Communication: Best ways to interact with the person with dementia , Chicago , IL : Author .
   Google Scholar
• Alzheimer's Association San Francisco Bay Chapter. (2012). You can never win an argument with an AD patient. http://www.theribbon.com/articles/argument.asp (http://www.theribbon.com/articles/argument.asp)
   Google Scholar
• Bourgeois , M. S. , Dijkstra , K , Burgio , L. D. and Allen , R. S. 2004 . Communication skills training for nursing aides of residents with dementia . Clinical Gerontologist , 27 : 119 – 138 .
   Google Scholar
• Boyle , D. K. and Miller , P. A. 2008 . Focus on nursing turnover: A system-centered performance measure . Nursing Management , 39 ( 6 ) : 16 – 20 .
   PubMedGoogle Scholar
• Braithwaite , V. , Lynd-Stevenson , R. and Pigram , D. 1993 . An empirical study of ageism: From polemics to scientific utility . Australian Psychologist , 28 : 9 – 15 .
   Web of Science ®Google Scholar
• Brooker , D. 2007 . Person-centered dementia care: Making services better , London , , United Kingdom : Jessica Kingsley .
   Google Scholar
• Brooker , D. 2004 . What is person-centered care in dementia? . Reviews in Clinical Gerontology , 13 : 215 – 222 .
   Google Scholar
• Brooker , D. 2005 . Dementia care mapping: A review of the research literature . The Gerontologist , 45 : 11 – 18 .
   PubMed Web of Science ®Google Scholar
• Center for Excellence in Assisted Living. (2010). Person-centered care in assisted living: An informational guide. http://www.achca.org/content/pdf/AL_PCC_Paper_062210.pdf (http://www.achca.org/content/pdf/AL_PCC_Paper_062210.pdf)
   Google Scholar
• Davis , M. H. 1983 . Measuring individual differences in empathy: Evidence for a multidimensional approach . Journal of Personality and Social Psychology , 44 : 113 – 126 .
   Web of Science ®Google Scholar
• Dawson , P. , Wells , D. L. and Kline , K. 1993 . Enhancing the abilities of persons with Alzheimer's and related dementias: A nursing perspective , New York , NY : Springer .
   Google Scholar
• Dran , D. S. 2008 . A new look at episodes of mistaken identity: Opportunities for preserving personhood . Journal of Applied Gerontology , 27 : 641 – 647 .
   Web of Science ®Google Scholar
• Harwood , J. 2008 . Understanding communication and aging , Thousand Oaks , , CA : Sage .
   Google Scholar
• Herman , R. E. and Williams , K. N. 2009 . Elderspeak's influence on resistiveness to care: Focus on behavioral events . American Journal of Alzheimer's Disease & Other Dementias , 24 : 417 – 423 .
   PubMed Web of Science ®Google Scholar
• Hojat , M. 2007 . Empathy in patient care: Antecedents, development, measurement, and outcomes , Berlin , , Germany : Springer .
   Google Scholar
• Hummert , M. L. and Ryan , E. B. 2001 . “ Patronizing communication ” . In The new handbook of language and social psychology , Edited by: Robinson , W. P. and Giles , H. 253 – 269 . Chichester , , United Kingdom : John Wiley & Sons .
   Google Scholar
• Gentry , R. A. and Fisher , J. E. 2007 . Facilitating conversation in elderly persons with Alzheimer's disease . Clinical Gerontologist , 31 : 77 – 98 .
   Web of Science ®Google Scholar
• Joseph , S. , Linley , P. A. , Harwood , J. , Lewis , C. A. and McCollam , P. 2004 . Rapid assessment of well-being: The Short Depression-Happiness Scale (SDHS) . Psychology and Psychotherapy , 77 : 463 – 478 .
   PubMed Web of Science ®Google Scholar
• Kitwood , T. 1997 . Dementia reconsidered: The person comes first , Buckingham , , United Kingdom : Open University Press .
   Google Scholar
• Kitwood , T. 1988 . The technical, the personal, and the framing of dementia . Social Behavior , 3 : 161 – 179 .
   Google Scholar
• Lintern , T. , Woods , B. and Phair , L. 2000 . Before and after training: A case study of intervention . Journal of Dementia Care , 8 : 15 – 17 .
   Google Scholar
• Mackenzie , C. S. and Peragine , G. 2003 . Measuring and enhancing self-efficacy among professional caregivers of individuals with dementia . American Journal of Alzheimer's Disease and Other Dementias , 18 : 291 – 299 .
   PubMedGoogle Scholar
• Maslach , C. and Jackson , S. E. 1981 . The measurement of experienced burnout . Journal of Occupational Behavior , 2 : 99 – 113 .
   Google Scholar
• McCallion , P. , Toseland , R. W. , Lacey , D. and Banks , S. 1999 . Educating nursing assistants to communicate more effectively with nursing home residents with dementia . Gerontologist , 39 : 546 – 558 .
   PubMed Web of Science ®Google Scholar
• Miller , K. , Birkholt , M. , Scott , C. and Stage , C. 1995 . Empathy and burnout in human service work: An extension of a communication model . Communication Research , 22 : 123 – 147 .
   Web of Science ®Google Scholar
• Miller , K. I. , Stiff , J. B. and Ellis , B. H. 1988 . Communication and empathy as precursors to burnout among human service workers . Communication Monographs , 55 : 250 – 265 .
   Web of Science ®Google Scholar
• Passalacqua , S. A. and Segrin , C. 2012 . The effect of resident physician stress, burnout, and empathy on patient-centered communication during the long-call shift . Health Communication , 27 : 449 – 456 .
   PubMed Web of Science ®Google Scholar
• Pines , A. and Aronson , E. 1988 . Career burnout: Causes and cures , New York , NY : Free Press .
   Google Scholar
• Ripich , D. N. , Wykle , M. and Niles , S. 1995 . Alzheimer's disease caregivers: The FOCUSED program . Geriatric Nursing , 16 : 15 – 19 .
   PubMed Web of Science ®Google Scholar
• Ripich , D. N. , Ziol , E. , Fritsch , T. and Durand , E. J. 2000 . Training Alzheimer's Disease caregivers for successful communication . Clinical Gerontologist , 21 : 37 – 56 . doi: 10.1300/J018v21n01_05
   Google Scholar
• Rodin , J. and Langer , E. J. 1977 . Long-term effects of a control-relevant intervention with the institutionalized aged . Journal of Personality and Social Psychology , 35 : 897 – 902 .
   PubMed Web of Science ®Google Scholar
• Ryan , E. B. , Meredith , S. D. , MacLean , M. J. and Orange , J. B. 1995 . Changing the way we talk with elders: Promoting health using the communication enhancement model . International Journal of Aging and Human Development , 41 : 87 – 105 .
   Web of Science ®Google Scholar
• Sabat , S. R. 1991 . Facilitating conversation via indirect repair: A case study of Alzheimer's disease . Georgetown Journal of Languages and Linguistics , 2 : 284 – 296 .
   Google Scholar
• Sabat , S. R. 1999 . “ Facilitating conversation with an Alzheimer's disease sufferer through the use of indirect repair ” . In Language and communication in old age , Edited by: Hamilton , H. 115 – 131 . New York , NY : Garland .
   Google Scholar
• Savundranayagam , M. Y. , Hummert , M. L. and Montgomery , R. J. 2005 . Investigating the effects of communication problems on caregiver burden . The Journal of Gerontology Series B: Psychological Sciences and Social Sciences , 60 : 48 – 55 .
   PubMed Web of Science ®Google Scholar
• Seavey , D. 2004 . A Better Jobs Better Care practice and policy report: The cost of front-line turnover in long-term care. Prepared by Better Jobs Better Care and Institute for the Future of Aging Services , Washington , DC : Better Jobs Better Care .
   Google Scholar
• Shanafelt , T. D. , Bradley , K. A. , Wipf , J. E. and Back , A. L. 2002 . Burnout and self-reported patient care in an internal medicine residency program . Annals of Internal Medicine , 136 : 358 – 367 .
   PubMed Web of Science ®Google Scholar
• Shulman , M. D. and Mandel , E. 1993 . Maximizing communication with the Alzheimer's patient . Nursing Homes , 9 : 36 – 38 .
   Google Scholar
• Stevens-Roseman , E. S. and Leung , P. 2004 . Enhancing attitudes, knowledge, and skills of paraprofessional service providers in elder care settings . Gerontology and Geriatrics Education , 25 : 73 – 88 .
   PubMedGoogle Scholar
• Takai , M. , Takahashi , M. , Iwamitsu , Y. , Ando , N. , Okazaki , S. , Nakajima , K. … and Miyaoka , H. 2009 . The experience of burnout among home caregivers of patients with dementia: Relations to depression and quality of life . Archives of Gerontology and Geriatrics , 49 : e1 – e5 .
   PubMed Web of Science ®Google Scholar
• U.S. Department of Health and Services , Human . 2001 . Who will care for us? Addressing the long-term care workforce crisis , Washington , DC : Urban Institute .
   Google Scholar
• Wanzer , M. B. , Booth-Butterfield , M. and Gruber , K. 2004 . Perceptions of health care providers’ communication: Relationships between patient-centered communication and satisfaction . Health Communication , 16 : 363 – 383 .
   PubMed Web of Science ®Google Scholar
• Williams , E. S. , Savage , G. T. and Linzer , M. 2006 . Short-communication: A proposed physician-patient cycle model . Stress and Health , 22 : 131 – 137 .
   Web of Science ®Google Scholar
• Williams , K. N. 2006 . Improving outcomes of nursing home interactions . Research in Nursing and Health , 29 : 121 – 133 .
   PubMed Web of Science ®Google Scholar
• Williams , K. N. , Kemper , S. and Hummert , M. L. 2003 . Improving nursing home communication: An intervention to reduce elderspeak . The Gerontologist , 43 : 242 – 246 .
   PubMed Web of Science ®Google Scholar
• Zimmerman , S. , Williams , C. S. , Reed , P. S. , Boustani , M. , Preisser , J. S. , Heck , E. and Sloane , P. D . 2005 . Attitudes, stress, and satisfaction of staff who care for residents with dementia . Gerontologist , 45 : 96 – 105 .
   PubMed Web of Science ®Google Scholar