Publication Cover
EDPACS
The EDP Audit, Control, and Security Newsletter
Volume 66, 2022 - Issue 6
487
Views
2
CrossRef citations to date
0
Altmetric
Research Article

TOWARDS AN AGILE ITSM MATURITY FRAMEWORK FOR ORGANIZATIONS : A CASE STUDY

References

  • Abdelkebir, S., Maleh, Y., & Belaissaoui, M. (2019). Towards an agile and secure IT service management. In Global information diffusion and management in contemporary society (pp. 125–152). USA: IGI Global. doi:10.4018/978-1-5225-5393-9.ch005
  • Baskerville, R. L., Mathiassen, L., and Jan, P.-H. (2005). AGILITY IN FOURS: IT diffusion, IT infrastructures, IT development, and business FIP International Working Conference on Business Agility and Information Technology Diffusion May 8-11, 2005 (USA: Springer) doi:10.1007/0-387-25590-7_1 Atlanta, Georgia, USA. Morgan 2004.
  • Brooks, P. (2006). Metrics for IT service management. Van Haren.
  • Dave, U., & Arthur, Y. (2019). Agility: The new response to dynamic change. Strategic HR Review, 18(4), 161–167. https://doi.org/10.1108/SHR-04-2019-0032
  • Jamous, N., Bosse, S., Görling, C., Hintsch, J., Khan, A., Kramer, F., Müller, H., & Turowski, K. (2016). Towards an IT service lifecycle management (ITSLM) concept. 2016 4th International Conference on Enterprise Systems (ES), 2-3 Nov. 2016, Melbourne, VIC, Australia, 29–38. IEEE. doi:10.1109/ES.2016.10
  • Lwakatare, L. E., Kilamo, T., Karvonen, T., Sauvola, T., Heikkilä, V., Itkonen, J., Kuvaja, P., Mikkonen, T., Oivo, M., & Lassenius, C. (2019). DevOps in practice: A multiple case study of five companies. Information and Software Technology, 114, 217–230. https://doi.org/10.1016/j.infsof.2019.06.010
  • Maleh, Y., Sahid, A., Alazab, M., & Belaissaoui, M. (2021). IT governance and information security: Guides, standards, and frameworks. CRC Press. https://doi.org/10.1201/9781003161998
  • Maleh, Y., Sahid, A., & Belaissaoui, M. (2019). Strategic IT governance and performance frameworks in large organizations. IGI Global. https://doi.org/10.4018/978-1-5225-7826-0
  • Maleh, Y., Sahid, A., Ezzati, A., & Belaissaoui, M. (2018). A capability maturity framework for IT security governance in organizations. Advances in Intelligent Systems and Computing, 735(1), 221–233. https://doi.org/10.1007/978-3-319-76354-5_20
  • Najwa, E., Bertrand, R., Yassine, M., Fernandes, G., Abdeen, M., & Souad, S. (2022). Lean 4.0 tools and technologies to improve companies’ maturity level: The COVID-19 context. Procedia Computer Science, 196, 207–216. https://doi.org/10.1016/j.procs.2021.12.007
  • Prates, L., Faustino, J., Silva, M., & Pereira, R. (2019). DevSecOps metrics BT - information systems: Research, development, applications, education, S. Wrycza & J. Maślankowski eds. (pp. 77–90). Springer International Publishing.
  • Sahid, A., Maleh, Y., & Belaissaoui, M. (2018). A practical agile framework for IT service and asset management ITSM/ITAM through a case study. Journal of Cases on Information Technology, 20(4), 71–92. https://doi.org/10.4018/JCIT.2018100105
  • Sahid, A., Maleh, Y., & Belaissaoui, M. (2020a). Cloud computing as a drive for strategic agility in organizations. In Strategic information system agility: From theory to practices (pp. 117–151). Emerald, UK: Emerald Publishing Limited. https://doi.org/10.1108/978-1-80043-810-120211007
  • Sahid, A., Maleh, Y., & Belaissaoui, M. (2020b). Strategic agility for IT service management: A case study. In Strategic information system agility: From theory to practices (pp. 93–116). Emerald, UK: Emerald Publishing Limited. https://doi.org/10.1108/978-1-80043-810-120211006
  • Sahid, A., Maleh, Y., & Belaissoui, M. (n.d.). A practical agile framework for IT assets management : A mixed methods Study. Emerald, UK.
  • Senapathi, M., Buchan, J., & Osman, H. (2018). DevOps capabilities, practices, and challenges: Insights from a case study. Proceedings of the 2nd International Conference on Evaluation and Assessment in Software Engineering 2018, June 28 - 29, 2018, Christchurch New Zealand, 57–67. doi:10.1145/3210459.3210465
  • Shekhar, G. (2020). Instructor led training and certification - ITIL V4 foundation. Proceedings of the 21st Annual Conference on Information Technology Education, October 7 - 9, 2020, Virtual Event USA, 355. ACM. https://doi.org/10.1145/3368308.3415453
  • Williams, L. (2018). Continuously integrating security. Proceedings of the 1st International Workshop on Security Awareness from Design to Deployment, 27 May 2018, Gothenburg Sweden, 1–2, ACM. https://doi.org/10.1145/3194707.3194717

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.