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IS MANAGEMENT CONTROL

MIS's Role in Determining Information Center Services

Pages 33-40 | Published online: 14 Jun 2007

References

  • L.W. Hammond , “ Management Considerations for an Information Center ,” IBM Systems Journal ( April 1982 ), pp 131 – 161 .
  • D.L. Bohl , ed , The 1986 AMA Report on Information Centers ( New York American Management Association , 1986 ), pp 1 – 117 .
  • S.R. Magal , H.H. Carr , and H.J. Watson , “ Critical Success Factors for Information Center Managers ,” MIS Quarterly ( September 1988 ), pp 413 – 425 .
  • S. Chian , V. Nelson , and J.G. Walls , “ A Survey of Current Information Center Practices ,” Proceedings of the Twenty-Second Annual Hawaii International Conference on System Sciences , 4 , ed R.H. Sprague ( 1989 ), pp 54 – 60 .
  • B.S. Vijayaraman , “ An Empirical Study of End-User Computing Support in Large Organizations ” ( PhD diss , Georgia State University , 1987 ), pp 1 – 229 .
  • J.C. Wetherbe , and R.L. Leitheiser , “ Information Centers A Survey of Services, Decisions, Problems, and Successes ,” Journal of Information Systems Management ( Summer 1985 ), pp 3 – 10 .
  • Bohl.
  • H.H. Carr , “ Information Centers The IBM Model vs. Practice ,” MIS Quarterly 11 ( September 1987 ), pp 325 – 338 ; and Hammond .
  • Carr.
  • Carr , H.H. Managing End User Computing . Englewood Cliffs NJ Prentice-Hall , 1988 .
  • Day-Copeland , L. “ Corporate Managers Getting More Involved With Information Centers .” PC Week 5 ( September 19 , 1988 ). p 128 .
  • Flower , D.A. “ Chargeback Methodology for Systems .” Journal of Information Management 9 ( Sprinzg 1988 ), pp 17 – 25 .
  • Garcia , B. “ Fourth Annual Information Center Survey .” Crwth Computer Courseware, Inc ( Spring 1989 ), pp 1 – 13 .
  • Gibson , C.F. , and Nolan , R.L. “ Managing the Four Stages of EDP Grpwth .” Harvard Business Review 52 ( 1974 ), pp 76 – 88 .

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