References: PRODUCTIVITY GAINS OF BPR Achieving Success Where Others Have Failed

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“ The Technology Payoff ,” Business Week ( June 14 , 1993 ), pp. 56 – 64 .
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T.H. Davenport and J.E. Short , “ The New Industrial Engineering Information Technology and Business Process Redesign ,” Sloan Management Review ( Summer 1990 ), pp. 11 – 26 .
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PRODUCTIVITY GAINS OF BPR Achieving Success Where Others Have Failed

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