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ORIGINAL ARTICLES

Service parts logistics: a benchmark analysis

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Pages 627-639 | Received 01 Jul 1995, Accepted 01 Sep 1996, Published online: 31 May 2007

References

  • Cohen , M.A. , Zheng , Y.-S. and Agrawal , V. ( 1994 ) Service Parts Logistics Benchmark Study , Center for Manufacturing and Logistics Research, The Wharton School , University of Pennsylvania .
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  • Camp , R.C. ( 1994 ) Benchmarking, in The Logistics Handbook , Robeson, J.F and Copacino, W C (eds) , Free Press , New York , pp. 303 – 324 .
  • CoopersLybrand ( 1991 ) Service Operation Strategy of the 90s , Association for Services Management , Fort Myers , FL .
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  • Andersen Consulting ( 1988 ) Linking Service Strategy to the Bottom Line , Association for Services Management , Fort Myers , FL .
  • Andersen Consulting ( 1990 ) Future Trends Prospectives on the International High Technology Services Industries in the 1990s , Association for Services Management , Fort Myers , FL .
  • Cohen , M.A. , Kleindorfer , P. and Lee , H. ( 1986 ) Optimal stocking policies for low usage items in multi-echelon inventory systems . Naval Research Logistics , 33 , 17 – 38 .
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  • Cohen , M.A. and Whang , S. ( 1997 ) Competing in product and service a product life-cycle model . Management Science , 43 ( 4 ), 535 – 545 .
  • Agrawal , V. , Cohen , M.A. and Zheng , Y.-S. ( 1995 ) Stock positioning in a multi-echelon service parts distribution network . Working Paper, Fishman-Davidson Center for Service and Operations Management, The Wharton School , University of Pennsylvania .
  • Cohen , M.A. , Agrawal , N. , Agrawal , V. and Raman , A. ( 1995 ) Analysis of distribution strategies in the industrial paper and plastics industry . Operations Research , 43 ( 1 ), 6 – 18 .
  • Cohen , M.A. and Lee , H. ( 1990 ) Out of touch with customer needs spare parts and after sales service . Sloan Management Review , 31 , 55 – 66 .
  • Cohen , M.A. , Lee , H. , Kamesam , P. , Kleindorfer , P. and Teke-ran , A. ( 1990 ) OPTIMIZER IBM's multi-echelon inventory system for managing service logistics . Interfaces , 20 , 65 – 82 .

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