End-User Training and Computing Effectiveness in Public Agencies: An Empirical Study

References

• Alavi, M., and Weiss, I. R. Managing the risks associated with end-user computing. JMIS, 2, 3 (Winter 1985/86), 5–20.
   Google Scholar
• Alavi, M.; Nelson, R. R.; and Weiss, I. R. Strategies for end-user computing: An integrative framework. JMIS, 4, 3 (Winter 1987-88), 28–49.
   Google Scholar
• Alavi, M.; Nelson, R. R.; and Weiss, I. R. Managing end-user computing as a value-added resource. Journal of Information Systems Management, 5, 3 (Summer 1988), 26–35.
   Google Scholar
• Baroudi, J. J., and Orlikowski, W. J. A short form measure of user information satisfaction: a psychometric evaluation and notes on use. JMIS, 4, 4 (Spring 1988), 44–59.
   Google Scholar
• Benson, D. H. A field study of end-user computing: findings and issues. MIS Quarterly, 1, 4 (December 1983), 35–45.
   Google Scholar
• Carr, H. H. Information centers: the IBM model vs. practice. MIS Quarterly, 11, 3 (September 1987), 325–338.
   Web of Science ®Google Scholar
• Cheney, P. H.; Mann, R. I.; and Amoroso, D. L. Organizational factors affecting the success of end-user computing. JMIS, 3, 1 (Summer 1986), 66–80.
   Google Scholar
• Doll, W. J., and Torkzadeh, G. The measurement of end-user computing satisfaction. MIS Quarterly, 12, 2 (June 1988), 259–274.
   Web of Science ®Google Scholar
• Gattiker, U. E., and Paulson, D. The quest for effective teaching methods: achieving computer literacy for end-users. INFOR (Information Systems and Operations Research), 25, 3 (1987), 256–271.
   Web of Science ®Google Scholar
• Gibbons, J. D. Nonparametric Methods for Quantitative Analysis. New York: Holt, Rinehart, and Winston, 1976.
   Google Scholar
• Ives, B.; Olson, M. H.; and Baroudi, J. J. The measurement of user information satisfaction. Communications of the ACM, 26, 10 (October 1983), 785–793.
   Web of Science ®Google Scholar
• Kleinberg, E. R. Strategies for effective microcomputer management. Journal of Information Systems Management, 3, 1 (Winter 1986), 27–35.
   Google Scholar
• Kozar, K. A., and Mahlum, J. M. A user generated information system: an innovative development approach. MIS Quarterly, 11, 2 (June 1987), 163–174.
   Web of Science ®Google Scholar
• Lee, D. M. S. Usage pattern and sources of assistance for personal computer users. MIS Quarterly, 10, 4 (December 1986), 313–325.
   Web of Science ®Google Scholar
• Leitheiser, R. L., and Wetherbe, J. C. Approaches to end-user computing: Service may spell success. Journal of Information Systems Management, 3, 1 (Winter 1986), 9–14.
   Google Scholar
• Leitheiser, R. L., and Wetherbe, J. C. Service support levels: An organized approach to end-user computing. MIS Quarterly, 10, 4 (December 1986), 337–349.
   Web of Science ®Google Scholar
• Magal, S. R., and Carr, H. An investigation of the effects of age, size, and hardware option on the critical success factors applicable to information centers. JMIS, 4, 4 (Spring 1988), 60–76.
   Google Scholar
• Munro, M. C.; Huff, S. L.; and Moore, G. Expansion and control of end-user computing. JMIS, 4, 3 (Winter 1987-88), 5–27.
   Google Scholar
• Nelson, R. R., and Cheney, P. H. Educating the CBIS user: a case analysis. Data Base, 18, 3 (Winter 1987), 11–16.
   Google Scholar
• Nelson, R. R., and Cheney, P. H. Training end-users: an exploratory study. MIS Quarterly, 11, 4 (December 1987), 547–559.
   Web of Science ®Google Scholar
• Panko, R. R. Directions and issues in end user computing. INFOR (Information Systems and Operations Research), 25, 3 (1987), 181–197.
   Web of Science ®Google Scholar
• Porter, L. R., and Gogan, J. L. Coming to terms with end-user systems integration. Journal of Information Systems Management, 5, 1 (Winter 1988), 8–16.
   Google Scholar
• Rockart, J. F., and Flannery, L. S. The management of end-user computing. Communications of the Association of Computing Machinery, 26, 10 (October 1983), 776–784.
   Web of Science ®Google Scholar
• Sein, M. K.; Bostrom, R. P.; and Olfman, L. Training end users to computers: cognitive, motivational, and social issues. INFOR (Information Systems and Operations Research), 25, 3 (1987), 236–254.
   Web of Science ®Google Scholar
• Sumner, M., and Klepper, R. Information systems strategy and end-user application development. Data Base, 18, 4 (Summer 1987), 19–30.
   Google Scholar
• Tait, P., and Vessey, I. The effect of user involvement on system success: a contingency approach. MIS Quarterly, 12, 1 (March 1988), 91–108.
   Web of Science ®Google Scholar
• Wetherbe, J. C., and Leitheiser, R. L. Information centers: a survey of services, decisions, problems, and successes. Journal of Information Systems Management, 2, 3 (Summer 1985), 3–10.
   Google Scholar
• White, C. E., Jr., and Christy, D. P. The information center concept: a normative model and a study of six installations. MIS Quarterly, 11, 4 (December 1987), 451–458.
   Web of Science ®Google Scholar