1,125
Views
30
CrossRef citations to date
0
Altmetric
Original Articles

Self-Help in Calls for Help With Problem Neighbors

&
Pages 9-32 | Published online: 05 Dec 2007

REFERENCES

  • Baker , C. , Emmison , M. and Firth , A. 2001 . “ Discovering order in opening sequences in calls to a software helpline ” . In How to analyse talk in institutional settings: A casebook of methods Edited by: McHoul , A. and Rapley , M. 41 – 56 . London : Continuum International. .
  • Drew , P. 1998 . Complaints about transgressions and misconduct . Research on Language and Social Interaction , 31 : 295 – 325 .
  • Drew , P. and Holt , E. 1995 . “ Idiomatic expressions and their role in the organization of topic transition in conversation ” . In Idioms: Structural and psychological perspectives Edited by: Everaert , M. , van der Linden , E. J. , Schenk , A. and Schreuder , R. 117 – 132 . Hillsdale, NJ : Lawrence Erlbaum Associates, Inc. .
  • Edwards , D. 1994 . Script formulations: A study of event descriptions in conversation . Journal of Language and Social Psychology , 13 : 211 – 247 .
  • Edwards , D. 1995 . Two to tango: Script formulations, dispositions, and rhetorical symmetry in relationship troubles talk . Research on Language and Social Interaction , 28 : 319 – 350 .
  • Edwards , D. 2000 . Extreme case formulations: Softeners, investment, and doing nonliteral . Research on Language and Social Interaction , 33 : 347 – 373 .
  • Edwards , D. 2001, August . Couples, conflict and counseling Paper presented at Language and Therapeutic Interaction : An International Conference, Brunel University, London, England. .
  • Edwards , D. 2005 . Moaning, whinging and laughing: The subjective side of complaints . Discourse Studies , 7 : 5 – 29 .
  • Edwards , D. 2006 . Facts, norms and dispositions: Practical uses of the modal would in police interrogations . Discourse Studies , 8 : 475 – 501 .
  • Edwards , D. and Fasulo , A. 2006 . “To be honest”: Sequential uses of honesty phrases in talk-in-interaction . Research on Language and Social Interaction , 39 : 343 – 376 .
  • Emmison , M. and Danby , S. 2007 . Troubles announcements and reasons for calling: Initial actions in opening sequences in calls to a national children's helpline . Research on Language and Social Interaction , 40 : 63 – 87 . /this issue).
  • Heritage , J. and Robinson , J. 2006 . “ Accounting for the visit: Giving reasons for seeking medical care ” . In Communication in medical care: Interaction between physicians and patients Edited by: Heritage , J. and Maynard , D. W. 48 – 85 . Cambridge, England : Cambridge University Press. .
  • Meehan , A. J. 1989 . “ Assessing the “police-worthiness” of citizen's complaints to the police: Accountability and the negotiation of “facts.” . In The interactional order: New directions in the study of social order Edited by: Helm , D. T. , Anderson , W. T. , Meehan , A. J. and Rawls , A. W. 116 – 140 . New York : Irvington. . .In (Eds.),(
  • Oxford English Dictionary: Second edition on compact disc: Version 3.0. (2002) Oxford, England : Oxford University Press. .
  • Pomerantz , A. 1986 . Extreme Case formulations: A way of legitimizing claims . Human Studies , 9 : 219 – 229 .
  • Raymond , G. 2004 . Prompting action: The stand-alone “so” in ordinary conversation . Research on Language and Social Interaction , 37 : 185 – 218 .
  • Raymond , G. and Zimmerman , D. H. 2007 . Rights and responsibilities in calls for help: The case of the Mountain Glade fire . Research on Language and Social Interaction , 40 : 33 – 61 . /this issue).
  • Sacks , H. 1972 . “ An initial investigation of the usability of conversational data for doing sociology ” . In Studies in social interaction Edited by: Sudnow , D. 31 – 74 . Glencoe, IL : Free Press. .
  • Sacks , H. 1992 . Lectures on conversation Vol. 1 , Oxford, England : Basil Blackwell. .
  • Schegloff , E. A. 2005 . On complainability . Social Problems , 52 : 449 – 476 .
  • Stokoe , E. H. 2003 . Mothers, single women and sluts: Gender, morality and membership categorization in neighbour disputes . Feminism & Psychology , 13 : 317 – 344 .
  • Stokoe , E. H. and Hepburn , A. 2005 . “You can hear a lot through the walls”: Noise formulations in neighbor complaints . Discourse & Society , 16 : 647 – 673 .
  • Tracy , K. 1997 . Interactional trouble in emergency service requests: A problem of frames . Research on Language and Social Interaction , 30 : 315 – 343 .
  • Whalen , M. R. and Zimmerman , D. H. 1990 . Describing trouble: Practical epistemology in citizen calls to the police . Language in Society , 19 : 465 – 492 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.