Orienting to Emotion in Computer-Mediated Cognitive Behavioral Therapy

References

• Antaki, C. (2007). Mental-health practitioners’ use of idiomatic expressions in summarising clients’ accounts. Journal of Pragmatics, 39(3), 527–541. doi:10.1016/j.pragma.2006.07.009
   Web of Science ®Google Scholar
• Antaki, C. (2008). Formulations in psychotherapy. In A. Peräkylä, C. Antaki, S. Vehiläinen, & I. Leudar (Eds.), Conversation analysis and psychotherapy (pp. 26–42). Cambridge, England: Cambridge University Press.
   Google Scholar
• Barrazzone, N., Cavanagh, K., & Richards, D. A. (2012). Computerized cognitive behavioural therapy and the therapeutic alliance: A qualitative enquiry. British Journal of Clinical Psychology, 51(4), 396–417. doi:10.1111/j.2044-8260.2012.02035.x
   PubMed Web of Science ®Google Scholar
• Beach, W., & Dixson, C. N. (2001). Revealing moments: Formulating understandings of adverse experiences in a health appraisal interview. Social Science & Medicine, 52(1), 25–44. doi:10.1016/S0277-9536(00)00118-0
   PubMed Web of Science ®Google Scholar
• Beattie, A., Shaw, A., Kaur, S., & Kessler, D. (2009). Primary-care patients’ expectations and experiences of online cognitive behavioural therapy for depression: A qualitative study. Health Expectations, 12(1), 45–59. doi:10.1111/j.1369-7625.2008.00531.x
   PubMed Web of Science ®Google Scholar
• Beck, J. S. (2011). Cognitive behavior therapy: Basics and beyond. New York, NY: Guilford Press.
   Google Scholar
• Danby, S., Butler, C. W., & Emmison, M. (2009). When “listeners can’t talk”: Comparing active listening in opening sequences of telephone and online counselling. Australian Journal of Communication, 36(3), 91–113.
   Google Scholar
• Drew, P. (2013). Turn design. In J. Sidnell & T. Stivers (Eds.), The handbook of conversation analysis (pp. 131–149). Chichester, England: Blackwell.
   Google Scholar
• Ekberg, S., Barnes, R., Kessler, D., Malpass, A., & Shaw, A. (2013). Managing the therapeutic relationship in online cognitive behavioural therapy for depression: Therapists’ treatment of clients’ contributions. Language@Internet, 10(4). Retrieved from http://www.languageatinternet.org/articles/2013/Ekberg
   Google Scholar
• Ekberg, S., Barnes, R. K., Kessler, D. S., Malpass, A., & Shaw, A. R. G. (2016). Managing clients’ expectations at the outset of online Cognitive Behavioural Therapy (CBT) for depression. Health Expectations, 19(3), 557–569. doi:10.1111/hex.12227
   Google Scholar
• Eysenbach, G., Powell, J., Kuss, O., & Sa, E.-R. (2002). Empirical studies assessing the quality of health information for consumers on the World Wide Web: A systematic review. JAMA, 287(20), 2691–2700. doi:10.1001/jama.287.20.2691
   PubMed Web of Science ®Google Scholar
• Fitzgerald, P., & Leudar, I. (2010). On active listening in person-centred, solution-focused psychotherapy. Journal of Pragmatics, 42(12), 3188–3198. doi:10.1016/j.pragma.2010.07.007
   Web of Science ®Google Scholar
• Freese, J., & Maynard, D. W. (1998). Prosodic features of bad news and good news in conversation. Language in Society, 27(2), 195–219. doi:10.1017/S0047404500019850
   Web of Science ®Google Scholar
• Freud, S., & Breuer, J. (1895). Studien über Hysterie. Leipzig, Germany/Vienna, Austria: Deuticke.
   Google Scholar
• Garcia, A., & Jacobs, J. B. (1998). The interactional organization of computer mediated communication in the college classroom. Qualitative Sociology, 21(3), 299–317. doi:10.1023/A:1022146620473
   Google Scholar
• Garcia, A. C., & Jacobs, J. B. (1999). The eyes of the beholder: Understanding the turn-taking system in quasi-synchronous computer-mediated communication. Research on Language and Social Interaction, 32(4), 337–367. doi:10.1207/S15327973rls3204_2
   Web of Science ®Google Scholar
• Gisborne, N. (1998). The attributary structure, evidential meaning, and the semantics of English SOUND-class verbs. UCL Working Papers in Linguistics, 10, 1–26.
   Google Scholar
• Golver, K. D. (2000). Proximal and distal deixis in negotiation talk. Journal of Pragmatics, 32(7), 915–926. doi:10.1016/S0378-2166(99)00078-8
   Web of Science ®Google Scholar
• Greenberg, L. S., & Pascual-Leone, A. (2006). Emotion in psychotherapy: A practice-friendly research review. Journal of Clinical Psychology, 62(5), 611–630. doi:10.1002/jclp.20252
   PubMed Web of Science ®Google Scholar
• Harris, J., Danby, S., Butler, C. W., & Emmison, M. (2012). Extending client-centered support: Counselors’ proposals to shift from e-mail to telephone counseling. Text & Talk, 32(1), 21–37. doi:10.1515/text-2012-0002
   Web of Science ®Google Scholar
• Hepburn, A., & Potter, J. (2007). Crying receipts: Time, empathy and institutional practice. Research on Language & Social Interaction, 40(1), 89–116. doi:10.1080/08351810701331299
   Web of Science ®Google Scholar
• Heritage, J. (2011). Territories of knowledge, territories of experience: Empathic moments in interaction. In T. Stivers, L. Mondada, & J. Steensig (Eds.), The morality of knowledge in conversation (pp. 159–183). Cambridge, England: Cambridge University Press.
   Google Scholar
• Herring, S. (1999). Interactional coherence in CMC. Journal of Computer-Mediated Communication, 4(4). doi:10.1111/j.1083-6101.1999.tb00106.x
   Google Scholar
• Kessler, D., Lewis, G., Kaur, S., Wiles, N., King, M., Weich, S., & Peters, T. J. (2009). Therapist-delivered Internet psychotherapy for depression in primary care: A randomised controlled trial. The Lancet, 374(9690), 628–634. doi:10.1016/S0140-6736(09)61257-5
   PubMed Web of Science ®Google Scholar
• Labov, W., & Fanshel, D. (1977). Therapeutic discourse: Psychotherapy as conversation. New York, NY: Academic Press.
   Google Scholar
• Leahy, R. L. (2007). Emotion and psychotherapy. Clinical Psychology: Science and Practice, 14(4), 353–357. doi:10.1111/j.1468-2850.2007.00095.x
   Web of Science ®Google Scholar
• Licoppe, C., Cudicio, R., & Proulx, S. (2014). Instant messaging requests in connected organizations: “Quick questions” and the moral economy of contribution. Discourse Studies, 16(4), 488–513. doi:10.1177/1461445613519021
   Web of Science ®Google Scholar
• MacMartin, C. (2008). Resisting optimistic questions in narrative and solution-focused therapies. In A. Peräkylä, C. Antaki, S. Vehviläinen, & I. Leudar (Eds.), Conversation analysis and psychotherapy (pp. 80–99). Cambridge, England: Cambridge University Press.
   Google Scholar
• Maynard, D. W. (2003). Bad news, good news: Conversational order in everyday talk and clinical settings. Chicago, IL: University of Chicago Press.
   Google Scholar
• Migone, P. (2013). Psychoanalysis on the Internet: A discussion of its theoretical implications for both online and offline therapeutic technique. Psychoanalytic Psychology, 30(2), 281–299. doi:10.1037/a0031507
   Web of Science ®Google Scholar
• Muntigl, P., & Horvath, A. O. (2014a). “I can see some sadness in your eyes”: When experiential therapists notice a client’s affectual display. Research on Language and Social Interaction, 47(2), 89–108. doi:10.1080/08351813.2014.900212
   Web of Science ®Google Scholar
• Muntigl, P., & Horvath, A. O. (2014b). The therapeutic relationship in action: How therapists and clients co-manage relational disaffiliation. Psychotherapy Research, 24(3), 327–345. doi:10.1080/10503307.2013.807525
   PubMed Web of Science ®Google Scholar
• Muntigl, P., Knight, N. K., & Angus, L. (2014). Targeting emotional impact in storytelling: Working with client affect in emotion-focused psychotherapy. Discourse Studies, 16(6), 753–775. doi:10.1177/1461445614546255
   Web of Science ®Google Scholar
• Nilsen, M., & Mäkitalo, Å. (2010). Towards a conversational culture? How participants establish strategies for co-ordinating chat postings in the context of in-service training. Discourse Studies, 12(1), 90–105. doi:10.1177/1461445609346774
   Web of Science ®Google Scholar
• Peräkylä, A. (2004). Making links in psychoanalytic interpretations: A conversation analytic perspective. Psychotherapy Research, 14(3), 289–307. doi:10.1093/ptr/kph026
   Web of Science ®Google Scholar
• Peräkylä, A. (2008). Conversation analysis and psychoanalysis: Interpretation, affect, and intersubjectivity. In A. Peräkylä, C. Antaki, S. Vehviläinen, & I. Leudar (Eds.), Conversation analysis and psychotherapy (pp. 100–119). Cambridge, England: Cambridge University Press.
   Google Scholar
• Peräkylä, A. (2010). Shifting the perspective after the patient’s response to an interpretation. The International Journal of Psychoanalysis, 91(6), 1363–1384. doi:10.1111/j.1745-8315.2010.00323.x
   PubMed Web of Science ®Google Scholar
• Peräkylä, A., & Silverman, D. (1991). Owning experience: Describing the experience of other persons. Text, 11(3), 441–430. doi:10.1515/text.1.1991.11.3.441
   Google Scholar
• Peräkylä, A., & Vehviläinen, S. (2003). Conversation analysis and the professional stocks of interactional knowledge. Discourse & Society, 14(6), 727–750. doi:10.1177/09579265030146003
   Web of Science ®Google Scholar
• Pudlinsky, C. (2005). Doing empathy and sympathy: Caring responses to troubles tellings on a peer support line. Discourse Studies, 7(3), 267–288. doi:10.1177/1461445605052177
   Web of Science ®Google Scholar
• Rice, R. E., & Love, G. (1987). Electronic emotion: Socioemotional content in a computer-mediated communication network. Communication Research, 14(1), 85–108. doi:10.1177/009365087014001005
   Web of Science ®Google Scholar
• Rintel, S. (2013). Video calling in long-distance relationships: The opportunistic use of audio/video distortions as a relational resource. The Electronic Journal of Communication/La Revue Electronic de Communication, 13(1). Retrieved from http://www.cios.org/EJCPUBLIC/013/011/01312.HTML
   Google Scholar
• Rintel, S., Pittam, J., & Mulholland, J. (2003). Time will tell: Ambiguous non-responses on Internet Relay Chat. The Electronic Journal of Communication/La Revue Electronic de Communication, 13(1). Retrieved from http://www.cios.org/EJCPUBLIC/013/011/01312.HTML
   Google Scholar
• Robinson, J. D. (2004). The sequential organization of “explicit” apologies in naturally occurring English. Research on Language & Social Interaction, 37(3), 291–330. doi:10.1207/s15327973rlsi3703_2
   Web of Science ®Google Scholar
• Ruusuvuori, J. (2007). Managing affect: Integration of empathy and problem-solving in health care encounters. Discourse Studies, 9(5), 597–622. doi:10.1177/1461445607081269
   Web of Science ®Google Scholar
• Sacks, H. (1992). Lectures on conversation. Oxford, England: Blackwell Publishers Ltd.
   Google Scholar
• Sacks, H., Schegloff, E. A., & Jefferson, G. (1974). A simplest systematics for the organization of turn-taking for conversation. Language, 50(4), 696–735. doi:10.1353/lan.1974.0010
   Web of Science ®Google Scholar
• Schegloff, E. A. (1996). Confirming allusions: Toward an empirical account of action. American Journal of Sociology, 102(1), 161–216. doi:10.1086/230911
   Web of Science ®Google Scholar
• Schegloff, E. A. (2006). Interaction: The infrastructure for social institutions, the natural ecological niche for language, and the arena in which culture is enacted. In N. J. Enfield & S. C. Levinson (Eds.), Roots of human sociality: Culture, cognition and interaction (pp. 70–96). London, England: Berg.
   Google Scholar
• Schegloff, E. A. (2009). One perspective on conversation analysis: Comparative perspectives. In J. Sidnell (Ed.), Conversation analysis: Comparative perspectives (pp. 357–406). Cambridge, England: Cambridge University Press.
   Google Scholar
• Schönfeldt, J., & Golato, A. (2003). Repair in chats: A conversation analytic approach. Research on Language & Social Interaction, 36(3), 241–284. doi:10.1207/S15327973RLSI3603_02
   Web of Science ®Google Scholar
• Stivers, T. (2008). Stance, alignment, and affiliation during storytelling: When nodding is a token of affiliation. Research on Language & Social Interaction, 41(1), 31–57. doi:10.1080/08351810701691123
   Web of Science ®Google Scholar
• Stommel, W. (2012). Salutations, closings and pronouns: Some aspects of recipient design in online counselling. Communication & Medicine, 9(2), 145–158. doi:10.1558/cam.v9i2.145
   Google Scholar
• Stommel, W., & van der Houwen, F. (2013). Formulations in “trouble” chat sessions. Language@Internet, 10(3). Retrieved from http://www.languageatinternet.org/articles/2013/stommel
   Google Scholar
• Stommel, W., & van der Houwen, F. (2014). Complaining and the management of face in online counseling. Qualitative Health Research, 24(2), 183–193. doi:10.1177/1049732313519706
   PubMed Web of Science ®Google Scholar
• Suler, J. (2004). The online disinhibition effect. CyberPsychology & Behavior, 7(3), 321–326. doi:10.1089/1094931041291295
   PubMedGoogle Scholar
• Trepal, H., Haberstroh, S., Duffey, T., & Evans, M. (2007). Considerations and strategies for teaching online counseling skills: Establishing relationships in cyberspace. Counselor Education & Supervision, 46(4), 266–279. doi:10.1002/ceas.2007.46.issue-4
   Google Scholar
• Vayreda, A., & Antaki, C. (2009). Social support and unsolicited advice in a bipolar disorder online forum. Qualitative Health Research, 19(7), 931–942. doi:10.1177/1049732309338952
   PubMed Web of Science ®Google Scholar
• Voutilainen, L. (2012). Responding to emotion in cognitive psychotherapy. In A. Peräkylä & M.-L. Sorjonen (Eds.), Emotion in interaction (pp. 235–255). Oxford, England: Oxford University Press.
   Google Scholar
• Voutilainen, L., Peräkylä, A., & Ruusuvuori, J. (2010). Recognition and interpretation: Responding to emotional experience in psychotherapy. Research on Language & Social Interaction, 43(1), 85–107. doi:10.1080/08351810903474799
   Web of Science ®Google Scholar
• Weiste, E., & Peräkylä, A. (2014). Prosody and empathic communication in psychotherapy interaction. Psychotherapy Research, 24(6), 687–701. doi:10.1080/10503307.2013.879619
   PubMed Web of Science ®Google Scholar
• White, M., & Dorman, S. M. (2002). Receiving social support online: Implications for health education. Health Education Research, 16(6), 693–707. doi:10.1093/her/16.6.693
   Web of Science ®Google Scholar
• Yuen, E. K., Goetter, E. M., Herbert, J. D., & Forman, E. M. (2012). Challenges and opportunities in Internet-mediated telemental health. Professional Psychology: Research and Practice, 43(1), 1–8. doi:10.1037/a0025524
   Web of Science ®Google Scholar