3,229
Views
12
CrossRef citations to date
0
Altmetric
Original Articles

Superior–Subordinate Communication in the Workplace: Verbal Aggression, Nonverbal Immediacy, and Their Joint Effects on Perceived Superior Credibility

, &

References

  • Andersen, P. A. (2012). The basis of cultural differences in nonverbal communication. In L. A. Samovar, R. E. Porter, & E. R. McDaniel (Eds.), Intercultural communication: A reader (13th ed., pp. 293–312). Boston, MA: Wadsworth.
  • Cole, J. G., & McCroskey, J. C. (2003). The association of perceived communication apprehension, shyness, and verbal aggression with perceptions of source credibility and affect in organizational and interpersonal contexts. Communication Quarterly, 51, 101–110. doi:10.1080/01463370309370143
  • Falcione, R. L., McCroskey, J. C., & Daly, J. A. (1978). Job satisfaction as a function of employees’ communication apprehension, self-esteem, and perceptions of their immediate supervisors. Communication Yearbook, 1, 363–375.
  • Infante, D. A., & Rancer, A. S. (1996). Argumentativeness and verbal aggressiveness: A review of recent theory and research. In B. R. Burleson (Ed.), Communication yearbook (Vol. 19, pp. 319–351). Thousand Oaks, CA: Sage.
  • Infante, D. A., & Wigley, C. J. (1986). Verbal aggressiveness: An interpersonal model and measure. Communication Monographs, 53, 61–69. doi:10.1080/03637758609376126
  • Jablin, F. M. (1979). Superior–subordinate communication: The state of the art. Psychological Bulletin, 86, 1201–1222. doi:10.1037/0033-2909.86.6.1201
  • Kay, B., & Christophel, D. M. (1995). The relationships among manager communication openness, nonverbal immediacy, and subordinate motivation. Communication Research Reports, 12, 200–205. doi:10.1080/08824099509362057
  • Kelly, S., Rice, C., Wyatt, B., Ducking, J., & Denton, Z. (2015). Teacher immediacy and decreased student quantitative reasoning anxiety: The mediating effect of perception. Communication Education, 64, 171–186. doi:10.1080/03634523.2015.1014383
  • Kelly, S., & Westerman, C. Y. K. (2014). Immediacy as an influence on supervisor-subordinate communication. Communication Research Reports, 31, 252–261. doi:10.1080/08824096.2014.924335
  • Madlock, P. E., & Dillow, M. R. (2012). The consequences of verbal aggression in the workplace: An application of the investment model. Communication Studies, 63, 593–607. doi:10.1080/10510974.2011.642456
  • Madlock, P. E., & Kennedy-Lightsey, C. (2010). The effects of supervisors’ verbal aggressiveness and mentoring on their subordinates. Journal of Business Communication, 47, 42–62. doi:10.1177/0021943609353511
  • McCroskey, J. C. (1992). An introduction to communication in the classroom. Edina, MN: Burgess.
  • McCroskey, J. C., & Teven, J. J. (1999). Goodwill: A reexamination of the construct and its measurement. Communication Monographs, 66, 90–103. doi:10.1080/03637759909376464
  • McCroskey, J. C., & Young, T. J. (1981). Ethos and credibility: The construct and its measurement after three decades. Central States Speech Journal, 32, 24–34. doi:10.1080/10510978109368075
  • Remland, M. S. (1984). Leadership impressions and nonverbal communication in a superior-subordinate interaction. Communication Quarterly, 32, 41–48. doi:10.1080/01463378409369530
  • Richmond, V. P., & McCroskey, J. C. (2004). Nonverbal behavior in interpersonal relations (5th ed.). Boston, MA: Allyn & Bacon.
  • Richmond, V. P., McCroskey, J. C., & Johnson, A. D. (2003). Development of the nonverbal immediacy scale (NIS): Measures of self- and other-perceived nonverbal immediacy. Communication Quarterly, 51, 504–517. doi:10.1080/01463370309370170
  • Schrodt, P., & Witt, P. L. (2006). Students’ attributions of instructor credibility as a function of students’ expectations of instructional technology use and nonverbal immediacy. Communication Education, 55, 1–20. doi:10.1080/03634520500343335
  • Teven, J. J. (2007). Effects of supervisor social influence, nonverbal immediacy, and biological sex on subordinates’ perceptions of job satisfaction, liking, and supervisor credibility. Communication Quarterly, 55, 155–177. doi:10.1080/01463370601036036
  • Teven, J. J., & Hanson, T. L. (2004). The impact of teacher immediacy and perceived caring on teacher competence and trustworthiness. Communication Quarterly, 52, 39–53. doi:10.1080/01463370409370177
  • Teven, J. J., & McCroskey, J. C. (1997). The relationship of perceived teacher caring with student learning and teacher evaluation. Communication Education, 46, 1–9. doi:10.1080/03634529709379069

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.