The Study of AI-Mediated Communication and Socio-Cultural Language-Related Variables: Gmail Reply Suggestions

References

• Agrawal, A., J. S. Gans, and A. Goldfarb. 2019. Artificial intelligence: The ambiguous labor market impact of automating prediction. Journal of Economic Perspectives 33 (2):31–50.‏. doi:10.1257/jep.33.2.31.
   Web of Science ®Google Scholar
• Androutsopoulos, J. 2006. Introduction: Sociolinguistics and computer‐mediated communication. Journal of Sociolinguistics 10 (4):419–38.‏. doi:10.1111/j.1467-9841.2006.00286.x.
   Web of Science ®Google Scholar
• Arnold, K. C., K. Chauncey, and K. Z. Gajos. 2020. Predictive text encourages predictable writing. In Proceedings of the 25th International Conference on Intelligent User Interfaces, (128–470).‏ doi: 10.1145/3377325.3377523.
   Google Scholar
• Arnold, K. C., K. Z. Gajos, and A. T. Kalai. 2016. On suggesting phrases vs. predicting words for mobile text composition. In Proceedings of the 29th Annual Symposium on User Interface Software and Technology, (603–08).‏ doi: 10.1145/2984511.2984584
   Google Scholar
• Chen, M. X., B. N. Lee, G. Bansal, Y. Cao, Y. Zhang, J. Lu, J. Tsay, Y. Wang, A. M. Dai, Z. Chen, et al. 2019. Gmail smart compose: Real-time assisted writing. In Proceedings of the 25th ACM SIGKDD International Conference on Knowledge Discovery & Data Mining (2287–95).‏ doi: 10.1145/3292500.3330723
   Google Scholar
• Crystal, D. 2001. Language and the Internet. Cambridge: Cambridge University Press.
   Google Scholar
• Economidou-Kogetsidis, M. 2015. Teaching e-mail politeness in the EFL/ESL classroom. ELT Journal 69 (4):415–24.‏. doi:10.1093/elt/ccv031.
   Web of Science ®Google Scholar
• Edstrom, A., and J. D. Ewald. 2017. “Out of the office”: Conveying Politeness through Auto-Reply E-mail Messages. Language@ Internet 14 (4). doi: 10.1016/j.techsoc.2019.01.005.
   Google Scholar
• Hancock, J. T., M. Naaman, and K. Levy. 2020. AI-mediated communication: Definition, research agenda, and ethical considerations. Journal of Computer-Mediated Communication 25 (1):89–100.‏. doi:10.1093/jcmc/zmz022.
   Web of Science ®Google Scholar
• Henderson, M., R. Al-Rfou, B. Strope, Y. Sung, L. Lukacs, R. Guo, S. Kumar, B. Miklos, and R. Kurzweil. 2017. Efficient Natural Language Response Suggestion for Smart Reply. arXiv preprint arXiv:170500652. doi: 10.18653/v1/d17-1235.
   Google Scholar
• Herring, S. C., D. Stein, and T. Virtanen. 2013. Introduction to the pragmatics of computermediated communication. In Pragmatics of computer-mediated communication, De Gruyter Mouton, 3–32. doi: 10.1515/9783110214468.3.
   Google Scholar
• Hohenstein, J., and M. Jung. 2018. AI-supported messaging: An investigation of human-human text conversation with AI support. In Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems, (1–6).‏ doi: 10.1145/3170427.3188487
   Google Scholar
• Hohenstein, J., and M. Jung. 2020. AI as a moral crumple zone: The effects of AI-mediated communication on attribution and trust. Computers in Human Behavior 106:106190.‏. doi:10.1016/j.chb.2019.106190.
   Web of Science ®Google Scholar
• Hymes, D. 1972. On communicative competence. In Sociolinguistics: Selected readings, ed. J. B. Pride and J. Holmes, 269–93. England: Harmondsworth.
   Google Scholar
• Jakesch, M., M. French, X. Ma, J. T. Hancock, and M. Naaman. 2019. AI-mediated communication: How the perception that profile text was written by AI affects trustworthiness. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, (1–13).‏ doi: 10.1145/3290605.3300469
   Google Scholar
• Jehan, N. 2021. Smart Reply Suggestion for an E-mail in Multiple Languages Data and Method [ Doctoral dissertation‏]. COMSATS University Islamabad.
   Google Scholar
• Kannan, A., K. Kurach, S. Ravi, T. Kaufmann, A. Tomkins, B. Miklos, G. Corrado, L. Lukács, M. Ganea, P. Young, et al. 2016. Smart reply: Automated response suggestion for e-mail. In Proceedings of the 22nd ACM SIGKDD International Conference on Knowledge Discovery and Data Mining (955–64).‏ doi: 10.1145/2939672.2939801
   Google Scholar
• Marcelis, D., and D. MacMillan. 2018. “Is this article worth reading? Gmail’s Suggested reply: ‘Haha, Thanks!’” Wall Street Journal. Retrieved from https://www.wsj.com/articles/very-interesting-awesome-love-it-gmailusers-confront-chipper-smart-reply-1537282569.
   Google Scholar
• Mieczkowski, H., J. T. Hancock, M. Naaman, M. Jung, and J. Hohenstein. 2021. AI-mediated communication: Language use and interpersonal effects in a referential communication task. Proceedings of the ACM on Human-Computer Interaction 5 (CSCW1):1–14.‏. doi:10.1145/3449091.
   PubMedGoogle Scholar
• Moosa, J. M. 2016. How smart is the “smart reply” feature of Google Allo: From users’ viewpoint‏. Retrieved from www.academia.com.
   Google Scholar
• Quinn, P., and S. Zhai. 2016. A cost-benefit study of text entry suggestion interaction. In Proceedings of the 2016 CHI conference on human factors in computing systems, (83–88).‏ doi: 10.1145/2858036.2858305
   Google Scholar
• Robertson, R. E., A. Olteanu, F. Diaz, M. Shokouhi, and P. Bailey. 2021. “I Can’t Reply with That”: Characterizing Problematic E-mail Reply Suggestions. In Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems, (1–18).‏ doi: 10.1145/3411764.3445557
   Google Scholar
• Strope, B., and R. Kurzweil. 2017. Efficient Smart Reply, now for Gmail. Retrieved from https://ai.googleblog.com/2017/05/efficient-smart-reply-now-for-gmail.html
   Google Scholar
• Toma, C. L. 2014. Towards conceptual convergence: An examination of interpersonal adaptation. Communication quarterly 62 (2):155–78.‏. doi:10.1080/01463373.2014.890116.
   Google Scholar