409
Views
4
CrossRef citations to date
0
Altmetric
Articles

The application of an innovative model to measure university brand image. Differences between English, Spanish and Portuguese undergraduate students

ORCID Icon, &
Pages 283-300 | Received 19 Feb 2021, Accepted 30 Aug 2021, Published online: 21 Oct 2021

References

  • Abdelmaaboud, A. K., Peña, A. I. P., & Mahrous, A. A. (2020). The influence of student-university identification on student’s advocacy intentions: The role of student satisfaction and student trust. Journal of Marketing for Higher Education, 1–23. https://doi.org/10.1080/08841241.2020.1768613
  • Aghaz, A., Hashemi, A., & Sharifi Atashgah, M. S. (2015). Factors contributing to university image: The postgraduate students’ points of view. Journal of Marketing for Higher Education, 25(1), 104–126. https://doi.org/10.1080/08841241.2015.1031314
  • Alcaide-Pulido, P., Alves, H., & Gutiérrez-Villar, B. (2017). Development of a model to analyze HEI image: A case based on a private and a public university. Journal of Marketing for Higher Education, 27(2), 162–187. https://doi.org/10.1080/08841241.2017.1388330
  • Alcaide-Pulido, P., & Herrero-Diz, P. (2013). Comunicación institucional en Twitter para la gestión de marca de las universidades andaluzas [Institutional Communication on Twitter for Brand management of Andalusian universities]. Paper presented at V International Congress Latina of Social Communication, La Laguna (Tenerife), December 3-5. ISBN 978-84-15698-28-9, 98-99.
  • Arpan, L. M., Raney, A. A., & Zivnuska, S. (2003). A cognitive approach to understanding university image. Corporate Communications: An International Journal, 8(2), 97–113. https://doi.org/10.1108/1356328031047535
  • Baltaru, R. D. (2019). Do non-academic professionals enhance universities’ performance? Reputation vs. Organisation. Studies in Higher Education, 44(7), 1183–1196. https://doi.org/10.1080/03075079.2017.1421156
  • Beerli Palacio, A., Díaz Meneses, G., & Pérez Pérez, P. J. (2002). The configuration of the university image and its relationship with the satisfaction of students. Journal of Educational Administration, 40(5), 486–505. https://doi.org/10.1108/09578230210440311
  • Brooks, R. (2019). The construction of higher education students within national policy: A cross-European comparison. Compare: A Journal of Comparative and International Education, 51(2), 161–180. https://doi.org/10.1080/03057925.2019.1604118
  • Chapleo, C. (2011). Exploring rationales for branding a university: Should we be seeking to measure branding in UK universities? Journal of Brand Management, 18(6), 411–422. doi:10.1057/bm.2010.53
  • Chapleo, C., Carrillo Durán, M. V., & Castillo Díaz, A. (2011). Do UK universities communicate their brands effectively through their websites? Journal of Marketing for Higher Education, 21(1), 25–46. https://doi.org/10.1080/08841241.2011.569589
  • Chapleo, C., & O’Sullivan, H. (2017). Contemporary thought in higher education marketing. Journal of Marketing for Higher Education, 27(2), 159–161. https://doi.org/10.1080/08841241.2017.1406255
  • Chin, W. (2000, December). Partial least squares for IS researchers: An overview and presentation of recent advances using the PLS approach (pp. 741–742). ICIS.
  • Deheer, F., & Tandoh-Offin, P. (2015). Exploring the benefits of branding universities: A developing country perspective. IUP Journal of Brand Management, 12(4), 58–71. SSRN: https://ssrn.com/abstract=2714218
  • Duarte, P. O., Alves, H. B., & Raposo, M. B. (2010). Understanding university image: A structural equation model approach. International Review on Public and Nonprofit Marketing, 7(1), 21–36. https://doi.org/10.1007/s12208-009-0042-9
  • Farhat, K., Mokhtar, S. S. M., & Salleh, S. B. M. (2020). Role of brand experience and brand affect in creating brand engagement: A case of higher education institutions (HEIs). Journal of Marketing for Higher Education, 31 (1) 1–29. https://doi.org/10.1080/08841241.2020.1759753
  • Gordon-Isasi, J., Narvaiza, L., & Gibaja, J. J. (2020). Revisiting integrated marketing communication (IMC): A scale to assess IMC in higher education (HE). Journal of Marketing for Higher Education, 1–33. https://doi.org/10.1080/08841241.2020.1758283
  • Gruber, T. (2014). Academic sell-out: How an obsession with metrics and rankings is damaging academia. Journal of Marketing for Higher Education, 24(2), 165–177. https://doi.org/10.1080/08841241.2014.970248
  • Gutiérrez-Villar, B., Alcaide-Pulido, P., & Carbonero-Ruz, M. (2017). ¿Cómo ven la universidad privada los estudiantes preuniversitarios?: Un estudio exploratorio mediante la combinación de Redes Semánticas Naturales y despliegue multidimensional [How do pre-university students see private college?: An exploratory study using the combination of Natural Semantic Networks and multidimensional deployment.]. Revista de Investigación Educativa, 35(2), 519–535. https://doi.org/10.6018/rie.35.2.257801
  • Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/MTP1069-6679190202
  • Helgesen, Ø. (2008). Marketing for higher education: A relationship marketing approach. Journal of Marketing for Higher Education, 18(1), 50–78. https://doi.org/10.1080/08841240802100188
  • Hemsley-Brown, J. (2012). The best education in the world: Reality, repetition or cliché? International students. reasons for Choosing an English University. Studies in Higher Education, 37(8), 1005–1022. https://doi.org/10.1080/03075079.2011.562286
  • Hemsley-Brown, J., & Oplatka, I. (2006). Universities in a competitive global marketplace: A systematic review of the literature on higher education marketing. International Journal of Public Sector Management, 19(4), 316–338. https://doi.org/10.1108/09513550610669176
  • Henderson, M., Selwyn, N., & Aston, R. (2017). What works and why? Student perceptions of ‘useful’ digital technology in university teaching and learning. Studies in Higher Education, 42(8), 1567–1579. https://doi.org/10.1080/03075079.2015.1007946
  • Ivy, J. (2001). Higher education institution image: A correspondence analysis approach. International Journal of Educational Management, 15(6), 276–282. https://doi.org/10.1108/09513540110401484
  • Jakobi, A. P., & Rusconi, A. (2009). Lifelong learning in the Bologna process: European developments in higher education. Compare: A Journal of Comparative and International Education, 39(1), 51–65. https://doi.org/10.1080/03057920801936977
  • Kazoleas, D., Kim, Y., & Moffitt, A. M. (2001). Institutional image: A case study. Corporate Communications: An International Journal, 6(4), 205–216. https://doi.org/10.1108/EUM0000000006148
  • Khoshtaria, T., Datuashvili, D., & Matin, A. (2020). The impact of brand equity dimensions on university reputation: An empirical study of Georgian higher education. Journal of Marketing for Higher Education, 1–17. https://doi.org/10.1080/08841241.2020.1725955
  • Killian, G., & McManus, K. (2015). A marketing communications approach for the digital era: Managerial guidelines for social media integration. Business Horizons, 58(5), 539–549. https://doi.org/10.1016/j.bushor.2015.05.006
  • Machado, M., & Taylor, J. S. (2010). The struggle for strategic planning in European higher education: The case of Portugal. Research in Higher Education Journal, 6, 1–20.
  • Manzoor, S. R., Ho, J. S. Y., & Al Mahmud, A. (2020). Revisiting the ‘university image model’ for higher education institutions’ sustainability. Journal of Marketing for Higher Education, 1–20. https://doi.org/10.1080/08841241.2020.1781736
  • Massoud, H. K., & Ayoubi, R. M. (2018). Do flexible admission systems affect student enrollment? Evidence from UK universities. Journal of Marketing for Higher Education, 29(1), 84–101. https://doi.org/10.1080/08841241.2018.1562507
  • Orazbayeva, B., Davey, T., Plewa, C., & Galán-Muros, V. (2019). Engagement of academics in education-driven university-business cooperation: A motivation-based perspective. Studies in Higher Education, 1–14. https://doi.org/10.1080/03075079.2019.1582013
  • Pétriz, F. (2016). Estrategias para el cambio metodológico en la universidad española. La Cuestión Universitaria, 2, 70–73.
  • Ringle, C. M., Wende, S., & Becker, J. M. (2015). SmartPLS 3. Boenningstedt: SmartPLS GmbH, http://www. smartpls.com
  • Sarstedt, M., Henseler, J., & Ringle, C. M. (2011). Multigroup analysis in partial least squares (PLS) path modeling: Alternative methods and empirical results. In M. Sarstedt, M. Schwaiger, & C. R. Taylor (Eds.), Measurement and research methods in international marketing (pp. 195–218). Emerald.
  • Schlesinger, W., Cervera, A., & Pérez-Cabañero, C. (2016). Sticking with your university: The importance of satisfaction, trust, image, and shared values. Studies in Higher Education, 42(12), 2178–2194. https://doi.org/10.1080/03075079.2015.1136613
  • Schüller, D., & Chalupský, V. (2011). Internal marketing communication of higher education institutions. Economics and Management, 16, 1316–1322. https://doi.org/10.1108/IJEM-02-2018-0043
  • Sun, P., Cárdenas, D. A., & Harrill, R. (2016). Chinese customers’ evaluation of travel website quality: A decision-tree analysis. Journal of Hospitality Marketing and Management, 25(4), 476–497. https://doi.org/10.1080/19368623.2015.1037977
  • Torgal, L. R. (2015). A universidade em Portugal em período de transição para a democracia e para o neoliberalismo [The university in Portugal in a period of transition to democracy and neoliberalism]. Espacio, Tiempo y Educación, 2(2), 155–171. https://doi.org/10.14516/ete.2015.002.002.008
  • Waeraas, A., & y Solbakk, M. N. (2009). Defining the essence of a university: Lessons from higher education branding. Higher Education, 57(4), 449. https://doi.org/10.1007/s10734-008-9155-z
  • Weyer, E. (2018). Higher education in England. In Organization and Public Management (Ed.), From loose to tight management (pp. 157–168). Springer VS.
  • Wilkins, S., & Huisman, J. (2015). Factors affecting university image formation among prospective higher education students: The case of international branch campuses. Studies in Higher Education, 40(7), 1256–1272. https://doi.org/10.1080/03075079.2014.881347
  • You, Z., Si, Y. W., Zhang, D., Zeng, X., Leung, S. C., & Li, T. (2015). A decision-making framework for precision marketing. Expert Systems with Applications, 42(7), 3357–3367. https://doi.org/10.1016/j.eswa.2014.12.022

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.