References
- Randall , M , Kilpatrick , KE Pendergast , JF . 1987 . Differences in patient characteristics between Veterans Administration and community hospitals . Med Care , 25 : 1099 – 104 .
- Redmond , MC . 1993 . The importance of good communication in effective patient‐family teaching . J Post Anesthesia Nursing , 8 : 109 – 12 .
- Katz , JR . 1997 . Providing effective patient teaching . Am J Nurs , 97 : 33 – 6 .
- Weiss , BD . 1993 . Identifying and communicating with patients who have poor literacy skills (editorial) . Fam Med , 25 : 369 – 70 .
- Arthur , VAM . 1995 . Written patient information: a review of the literature . J Adv Nurs , 21 : 1081 – 6 .