40
Views
1
CrossRef citations to date
0
Altmetric
Original Articles

An Exploratory Study of Factors Influencing ASP (Application Service Provider) Success

&
Pages 118-124 | Published online: 04 Jan 2016

Reference

  • Bharati, P. “People and Information Matter: Task Support Satisfaction from the Other Side,” Journal of Computer Information Systems, 43:2, Winter 2002–2003, pp. 93–102.
  • Boyle, B., Dwyer, F., Robicheaux, R., and Simpson, J. “Influence Strategies in Marketing Channel: Measures and Use Different Relationship structure,” Journal of Marketing Research, 29:4, 1992, pp. 462–473.
  • Chang, J. and King, W. “Measuring the Performance of Information Systems: A Functional Scorecard,” Journal of Management Information Systems, 22:1, Summer 2005, pp. 85–115.
  • Chen, Y. and Gant, J. “Transforming local e-government services: The use of application service providers,” Government Information Quarterly, 18, 2001, pp. 343–355.
  • Cherry Tree “ASP spotlight report,” Available from http://www.cherrytreeco.com, 1999.
  • DeLone, W. and McLean, E. “Information Systems Success: The Quest for the Dependent Variable,” Information Systems Research, 3:1, March 1992, pp. 60–95.
  • Delone, W. and McLean, E. “Model of Information Systems Success: A Ten-Year Update,” Journal of Management Information Systems, Spring 2003, 19:4 pp. 9–30.
  • Dewire, T. “Application service providers,” Information Systems Management 17:4, Fall 2000, pp. 14–19.
  • Essex, P., Magai, S. and Masteller, D. “Determinants of Information Center Success,” Journal of Management Information Systems, Fall 1998, 15:2, pp. 95–117.
  • Fitzgerald, G., and Willcocks, L. “Contract and partnership in the outsourcing of IT,” In Proceeding of the Fifteenth International Conference on Information Systems, Vancouver, British Columbia, 1984, pp. 91–98.
  • Gartner Group, “ASP Six-Layer Model,” Gartner Research, 2000.
  • Grover, V., Cheon, M. and Teng, J. “The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions,” Journal of Management Information Systems, 12:4, 1996, pp. 89–116.
  • Hair, J., Thatham, R., Anderson, R. and Black, W. Multivariate Data Analysis, New York: Prentice Hall, 1998.
  • Hall, A. “ASPing for trouble,” Business Week, December 2000.
  • Howard, G. and Smith, R. “Computer Anxiety in Management: Myth or Reality,” Communications of the ACM, 29:7, 1986, pp.611–615.
  • IDC “Worldwide ASP forecast, 2000–2005: The future of software as a service,” Available from http://www.idc.com, 2002.
  • Ives, B. and Olson M. “user involvement and MIS Success: A Review of Research,” Management Science, 30:5, 1984, pp. 342–365.
  • Ives, B., Olson M., and Baroudi S. “The Measurement of User Information Satisfaction,” Communications of the ACM, 26:10, 1983, pp. 785–793.
  • Joshi, K. “An Investigation of Equity as a Determinant of User Information Satisfaction,” Decision Sciences, 21:4, 1990, pp. 786–807.
  • Jurewicz, J. “ASP Insurance,” Electrical Construction and Maintenance, 101:1, 2002, p.45.
  • Kettinger, W and Lee, C, “Perceived service Quality and User Satisfaction with the Information Services Function,” Decision Sciences, 25:5–6, 1995, pp. 737–765.
  • Lee, J., and Kim, Y. “Effect of Partnership Quality on IS Outsourcing success: Conceptual Framework and Empirical Validation,”. Journal of Management Information Systems, 15:4, 1999, pp. 29–61.
  • Leem, C. and Lee, H. “Development of certification and audit processes of application service provider for IT outsourcing,” Technovation, 24:1, 2004, pp. 63–71.
  • Loh, L. and Venkatraman, N. “Determinants of Information Technology Outsourcing: A Cross-Sectional Analysis,” Journal of Management Information Systems, 9:1, 1992.
  • Markus, L. and Mao, J. “Participation in Development and Implementation — Updating An Old, Tired Concept for Today's IS Contexts,” Journal of the Association for Information Systems, 5:11/12, 2004, pp. 514–544.
  • Melone, N. “Theoretical Assessment of the User Satisfaction Construct in Information Systems Research,” Management Science, 36:1, 1990, pp. 76–91.
  • Montazemi, A., Feng-Wang, S. and Khalid-Nainar, C. “On the Effectiveness of Decisional Guidance,” Decision Support Technology, 18:2, 1996, pp. 181–198.
  • Nelson, R., Todd, P. and Wixom, B. “Antecedents of Information and Systems Quality: An empirical Examination within the Context of Data Warehousing,” Journal of Management Information Systems, Spring 2005, 21:4, pp. 199–235.
  • Nielsen, J., Usability Engineering, AP Professional, 1993.
  • Nunnally, J. Psychometric Theory, New York: McGraw-Hill, 1978.
  • Parasuraman, A., Zeithaml, V. and Berry L. “SERVQUAL: A multiple item scale for measuring consumer perceptions of service quality,” Journal of Retailing, 64:1, 1988, pp. 12–40.
  • Pitt, F., Watson, T., and Kavan, C. “Service quality: A measure of information system effectiveness,” MIS Quarterly, 19:2, 1995, pp. 173–187.
  • Pons, A. “Enhancing the Quality of Service For Application Service Providers,” Journal of Computer Information Systems, Fall 2003, pp. 3–8.
  • Swanson, B. “Management information systems: Appreciation and Involvement,” Management Science, 21:2, 1974, pp. 178–188.
  • Ulfelder, S. “Evaluate ASP Phenomenon,” Computer World, 2000.
  • Venkatesh, V., Morris, M., Davis, G. and Davis, F. “User Acceptance of Information Technology: Toward a Unified View,” MIS Quarterly, 27:3, September 2003, pp. 425–478.
  • Wu, J. and Marakas, “The Impact of Operational User Participation on Perceived Systems Implementation Success: An Empirical Investigation,” Journal of Computer Information Systems, Special Issues 2006, pp. 127–137.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.