The Effect of Perceived Ethical Performance of Shopping Websites on Consumer Trust

Reference

• Bhattacherjee, A., “Individual Trust in Online Firms: Scale Development and Initial Test,” Journal of Management Information Systems (19:1), 2002, 211–241.
   Web of Science ®Google Scholar
• Carrigan, M., and Attalla A., “The Myth of the Ethical Consumer — Do Ethics Matter in Purchase Behaviour?” Journal of Consumer Marketing (18:7), 2001, 560–577.
   Google Scholar
• Chen, K., and Rea, A.L., “Protecting Personal Information Online: A Survey of User Privacy Concerns and Control Techniques”, Journal of Computer Information Systems (44:4), 2004, 85–92.
   Web of Science ®Google Scholar
• Cheung, C. M.K., and Lee, M.K.O., “Understanding Consumer Trust in Internet Shopping: A Multidisciplinary Approach,” Journal of the American Society for Information Science and Technology (57:4), 2006, 479–492.
   Web of Science ®Google Scholar
• Chow, W.S. and Angie, O.N.K., “A study of trust in e-shopping before and after first-hand experience is gained,” Journal of Computer Information Systems (46:4), 2006, 125–130.
   Web of Science ®Google Scholar
• Conger, S., Loch, K.D., and Helft, B.L., “Ethics and Information Technology Use: A Factor Analysis of Attitudes to Computer Use,” Information Systems Journal (5:3), 1995, 161–184.
   Web of Science ®Google Scholar
• Creyer, E.H., and Ross, W.T., “The Influence of Firm Behavior on Purchase Intention: Do Consumers Really Care About Business Ethics?” Journal of Consumer Marketing (14:6), 1997, 421–432.
   Google Scholar
• Ellis, T.S., and Griffith, D., “The Evaluation of IT Ethical Scenarios Using a Multidimensional Scale,” The DATA BASE for Advances in Information Systems (32:1), 2001, 75–85.
   Google Scholar
• Ferrell, O.C. and Hirt, G., Business: A Changing World (4ed), NY: McGraw-Hill, 2003.
   Google Scholar
• Fornell, C. and Larcker, D.F., “Evaluating Structural Equation Models with Unobservable Variables and Measurement Error,” Journal of Marketing Research (28), 1981, 39–50.
   Web of Science ®Google Scholar
• Freeman, LA., and Peace, A.G., Information Ethics: Privacy and Intellectual Property, Hershey: Idea Group Inc., 2005.
   Google Scholar
• Friedman, B., Kahn, P.H. Jr., and Howe, D.C., “Trust Online,” Communications of the ACM (43:12), 2000, 34–40.
   Web of Science ®Google Scholar
• Gefen, D., “E-commerce: The Role of Familiarity and Trust,” Omega (28), 2000, 725–737.
   Web of Science ®Google Scholar
• Gefen, D., Straub, D.W., and Boudreau, M.C., “Structural Equation Modeling and Regression: Guidelines for Research Practice,” Communications of the Association for Information Systems (4:7), 2000, 1–79.
   Google Scholar
• Gefen, D., Karahanna, E., and Straub, D.W, “Trust and TAM in Online Shopping: An Integrated Model,” MIS Quarterly (27:1), 2003, 51–90.
   Web of Science ®Google Scholar
• Hair, J.F., Anderson, R.E., Tatham, R.L., and Black, W.C., Multivariate Data Analysis (5ed), N J: Prentice-Hall, 1998.
   Google Scholar
• Hoffman, D.L., and Novak, T.P., “A New Marketing Paradigm for Electronic Commerce,” The Information Society (13:1), 1997, 43–54.
   Google Scholar
• Jackson, J.H., Miller, R.L., and Miller, S.G., Business and Society Today Managing Social Issues, USA: West Publishing Company, 1997.
   Google Scholar
• Keeney, R.L., “The value of Internet commerce to the customer,” Management Science (45:4), 1999, 533–542.
   Web of Science ®Google Scholar
• Kracher, B., and Corritore, C.L., “Is There a Special E-commerce Ethics?” Business Ethics Quarterly, (14:1), 2004, 71–94.
   Web of Science ®Google Scholar
• Lee, M.K.O., and Turban, E., “A Trust Model for Consumer Internet Shopping,” International Journal of Electronic Commerce, (6:1), 2001, 75-91
   Web of Science ®Google Scholar
• Lee, S.M., Park, S.H., Yoon, S.N. and Yeon, S.J., “RFID Based Ubiquitous Commerce and Consumer Trust,” Industrial Management & Data Systems, (107:5), 2007, 605–617.
   Web of Science ®Google Scholar
• Marks, L.J., and Mayo, M.A., “An Empirical Test of a Model of Consumer Ethical Dilemmas,” Advances in Consumer Research (18), 1991, 720–728.
   Google Scholar
• Mason, R.O., “Four Ethical Issues of the Information Age,” MIS Quarterly (10:1), 1986, 5–12.
   Web of Science ®Google Scholar
• Mayer, R.C., Davis, J.H., and Schoorman, F.D., “An Integrative Model of Organizational Trust,” Academy of Management Review (20:3), 1995, 709–734.
   Web of Science ®Google Scholar
• McKnight, D.H., and Chervany, N.L., “What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology,” International Journal of Electronic Commerce (6:2), 2001, 35–59.
   Web of Science ®Google Scholar
• McKnight, D.H., Choudhury, V., and Kacmar, C., “Developing and Validating Trust Measures for E-Commerce: An Integrative Typology,” Information Systems Research (13:3), 2002, 334–361.
   Web of Science ®Google Scholar
• Peslak, A.R., “PAPA revisited: A current empirical study of the Mason framework,” Journal of Computer Information Systems (46:3), 2006, 117–123.
   Web of Science ®Google Scholar
• Radin, T.J., Calkins, M., and Predmore, C., “New Challenges to Old Problems: Building Trust In E-marketing,” Business and Society Review (112:1), 2007, 73–98.
   Google Scholar
• Ranganathan, C. and Grandon, E., “An exploratory examination of factors affecting online sales,” Journal of Computer Information Systems (42:3), 2002, 87–93.
   Web of Science ®Google Scholar
• Raymond, L. and Bergeron, F., “Enabling the Business Strategy of SMEs through e-Business Capabilities: A Strategic Alignment Perspective,” Industrial Management & Data Systems (108:5), 2008, 577–595.
   Web of Science ®Google Scholar
• Rivard, S., and Huff, S.L., “Factors of Success for End-user Computing,” Communication of the ACM (5), 1988, 552–561.
   Web of Science ®Google Scholar
• Ryker, R., Lafleur, E., McManis, B., and Cox, K.C., “Online privacy policies: An assessment of the fortune E-50,” Journal of Computer Information Systems (42:4), 2002, 15–20.
   Web of Science ®Google Scholar
• Sharma, S., Durand, R.M., and Gur-Arie, O., “Identification and Analysis of Moderator Variables,” Journal of Marketing Research (18), 1981, 291–300.
   Web of Science ®Google Scholar
• Steenhaut, S., and Van Kenhove, P., “An Empirical Investigation of the Relationships among a Consumer's Personal Values, Ethical Ideology and Ethical Beliefs,” Journal of Business Ethics (64:2), 2006, 137–155.
   Web of Science ®Google Scholar
• Turban, E., King, D., McKay, J., Marshall, P., Lee, J., and Viehland, D., Electronic Commerce 2008: A Managerial Perspective, U.S.: Pearson Prentice Hall, 2008.
   Google Scholar
• Vitell, S. J., Singhapakdi, A., and Thomas, J., “Consumer Ethics: An Application and Empirical Testing of the Hunt-Vitell Theory of Ethics,” Journal of Consumer Marketing (18:2), 2001, 153–178.
   Google Scholar
• Wakefield, R.J., Stocks, M.H., and Wilder, W.M., “The role of website characteristics in initial trust formation,” Journal of Computer Information Systems (45:1), 2004, 94–103.
   Web of Science ®Google Scholar
• Wu, C.F., and Wu, W.K., “Ethical Issues in Electronic Commerce: A Study of Travel Websites in Taiwan,” Journal of Technology Management (11:1), 2006, 63–94.
   Google Scholar
• Yoon, S.J., “The Antecedents and Consequences of Trust in Online-Purchase Decisions,” Journal of Interactive Marketing (16:2), 2002, 47–63.
   Google Scholar