Developing Metrics for Web Sites

References

• Agarwal, R. and Venkatesh, V. “Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability,” Information Systems Research (13:2), 2002, 168–186.
   Web of Science ®Google Scholar
• Aladwani, A.M. and Palvia, P.C. “Developing and Validating an Instrument for Measuring User-Perceived Web Quality,” Information & Management (39:6), 2002, 467–476.
   Web of Science ®Google Scholar
• Austrian Internet Monitor, Survey Online, ORF Medienforschung, Vienna, Austria. Retrieved September 1, 2005 from http://mediaresearch.orf.at/index2.htm?internet/internet_aim.htm.
   Google Scholar
• Bensaou, M. and Venkatraman, N. “Configurations of Interorganizational Relationships: A Comparison Between U.S. and Japanese Automakers,” Management Science (41:9), 1995, 1471–1492.
   Web of Science ®Google Scholar
• Davis, F. “Perceived Usefulness, Perceived Ease of Use and User Acceptance of Information Technology,” MIS Quarterly (13:3), 1989, 319–340.
   Web of Science ®Google Scholar
• Denzin, N.K. The Research Act, McGraw-Hill, New York, 1978.
   Google Scholar
• Evans, J.R. and King, V.E. “Business-to-Business Marketing and the World Wide Web: Planning, Managing and Assessing Web Sites,” Industrial Marketing Management (28:4), 1999, 343–358.
   Web of Science ®Google Scholar
• González, M.F.J. and Palacios, B.T.M. “Quantitative Evaluation of Commercial Web Sites: An Empirical Study of Spanish Firms,” International Journal of Information Management (24:4), 2004, 313–328.
   Web of Science ®Google Scholar
• Green, D.T. and Pearson, M.J. “The Examination of two Web Site Usability Instruments for Use in B2C E-Commerce Organizations,” Journal of Computer Information Systems (49:4), 2009, 19–32.
   Web of Science ®Google Scholar
• Hair, J.F.J., Anderson, R.E., Tatham, R.L. and Black, W.C. Multivariate Data Analysis (5th ed.), Prentice-Hall, Upper Saddle River, NJ, 1998.
   Google Scholar
• Heijden, H.v.d. “User Acceptance of Hedonic Information Systems,” MIS Quarterly (28:4), 2004, 695–704.
   Web of Science ®Google Scholar
• Ho, J. “Evaluating the World Wide Web: A Global Study of Commercial Sites,” Journal of Computer-Mediated Communication (3:1), 1997.
   Google Scholar
• Huang, M.-H. “Designing Website Attributes to Induce Experiential Encounters,” Computers in Human Behavior (19:4), 2003, 425–442.
   Web of Science ®Google Scholar
• Huarng, A. “Web-Based Information Systems Requirement Analysis,” Information Systems Management (20:1), 2003, 50–58.
   Web of Science ®Google Scholar
• Huizingh, E.K.R.E. “The Content and Design of Web Sites: an Empirical Study,” Information & Management (37:3), 2000, 123–134.
   Web of Science ®Google Scholar
• Iwaarden, J.v., Wiele, T.v.d., Ball, L. and Millen, R. “Applying SERVQUAL to Web Sites: an Exploratory Study,” International Journal of Quality & Reliability Management (20:8/9), 2003, 919–935.
   Google Scholar
• Jick, T.D. “Mixing Qualitative and Quantitative Methods: Triangulation in Action,” Administrative Science Quarterly (24:4), 1979, 602–611.
   Web of Science ®Google Scholar
• Lee, H.-H., Fiore, A.-M. and Kim, J. “The Role of the Technology Acceptance Model in Explaining Effects of Image Interactivity Technology on Consumer Responses,” International Journal of Retail & Distribution Management (34:8), 2006, 621–644.
   Google Scholar
• Kim, J., Lee, J., Han, K. and Lee, M. “Businesses as Buildings: Metrics for the Architectural Quality of Internet Businesses,” Information Systems Research (13:3), 2002, 239–254.
   Web of Science ®Google Scholar
• Malhotra, M.K., Steele, D.C. and Grover, V. “Important Strategic and Tactical Manufacturing Issues in the 1990s,” Decision Sciences (25:2), 1994, 189–214.
   Web of Science ®Google Scholar
• McGorry, S.Y. “Measurement in a Cross-Cultural Environment: Survey Translation Issues,” Qualitative Market Research (3:2), 2000, 74–81.
   Google Scholar
• McKinney, V., Yoon, K. and Zahedi, F. “The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach,” Information Systems Research (13:3), 2002, 296–315.
   Web of Science ®Google Scholar
• McKnight, H.D., Choudhury, V. and Kacmar, C. “Developing and Validating Trust Measures for e-Commerce: An Integrative Typology,” Information Systems Research (13:3), 2002, 334–359.
   Web of Science ®Google Scholar
• Moore, G.C. and Benbasat, I. “Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation,” Information Systems Research (2:3), 1991, 192–222.
   Web of Science ®Google Scholar
• Moustakis, V.S., Litos, C., Dalivigas, A. and Tsironis, L. “Website Quality Assessment Criteria,” Proceedings of the International Conference on Information Quality, Cambridge, MA, 2004, 59–73.
   Google Scholar
• Palmer, J.W. “Web Site Usability, Design, and Performance Metrics,” Information Systems Research (13:2), 2002, 151–167.
   Web of Science ®Google Scholar
• Pratt, J.A., Mills, R.J. and Yongseog, K. “The Effects of Navigational Orientation and User Experience on Task Efficiency and Frustration Levels,” Journal of Computer Information Systems (44:4), 2004, 93–100.
   Web of Science ®Google Scholar
• Punj, G. and Stewart, D.W. “Cluster Analysis in Marketing Research: Review and Suggestions for Application,” Journal of Marketing Research (20:2), 1983, 134–148.
   Web of Science ®Google Scholar
• Sledgianowski, D. and Kulviwat, S. “Using Social Network Sites: The Effects of Playfulness, Critical Mass and Trust in a Hedonic Context,” Journal of Computer Information Systems (49:4), 2009, 74–83.
   Web of Science ®Google Scholar
• Straub, D.W., Hoffman, D.L., Weber, B.W. and Steinfeld, C. “Toward New Metrics for Net-Enhanced Organizations,” Information Systems Research (13:3), 2002, 227–238.
   Web of Science ®Google Scholar
• Torkzadeh, G. and Dhillon, G. “Measuring Factors that Influence the Success of Internet Commerce,” Information Systems Research (13:2), 2002, 187–204.
   Web of Science ®Google Scholar
• Treiblmaier, H., Pinterits, A. and Floh, A. “Antecedents of the Adoption of E-Payment Services in the Public Sector,” Proceedings of the Twenty-Fifth International Conference on Information Systems, Washington, D.C., USA, 2004, 65–76.
   Google Scholar
• Treiblmaier, H. “Web Site Analysis: A Review and Assessment of Previous Research”, Communication of the AIS (19), 2007, 806–843.
   Google Scholar
• Van der Heijden, H. “User Acceptance of Hedonic Information Systems,” MIS Quarterly (28:4), 2004, 695704.
   Google Scholar
• Venkatesh V. and Ramesh, V. “Web and Wireless Site Usability: Understanding Differences and Modeling Use,” MIS Quarterly (30:1), 2006, 181–206.
   Web of Science ®Google Scholar
• Velicer, W.F. and Jackson, D.N. “Component Analysis versus Common Factor Analysis: Some Issues in Selecting an Appropriate Procedure,” Multivariate Behavioral Research (25:1), 1990, 1–28.
   PubMed Web of Science ®Google Scholar
• Webb, E.J., Campbell, D.T., Schwartz, R.D. and Sechrest, L. Unobtrusive Measures: Non-reactive Research in the Social Sciences, Rand McNally, Chicago, 1966.
   Google Scholar
• Yeung, L.W. and Lu, M.-T. “Gaining Competitive Advantages through a Functionality Grid for Website Evaluation,” Journal of Computer Information Systems (44:4), 2004, 67–77.
   Web of Science ®Google Scholar
• Zeis, C., Regassa, H., Shah, A. and Ahmadian, A. “Goodness-of-Fit Tests for Rating Scale Data: Applying the Minimum Chi-Square Method,” Journal of Economic and Social Measurement (27:1/2), 2001, 25–39.
   Google Scholar
• Zhang, P. and Dran, G.M.v. “Satisfiers and Dissatisfiers: A Two-Factor Model for Website Design and Evaluation,” Journal of the American Society for Information Science (51:14), 2000, 1253–1268.
   Web of Science ®Google Scholar
• Zhang, X., Keeling, K.B. and Pavur, R.J. “Information Quality of Commercial Web Site Home Pages: An Exploratory Analysis,” Proceedings of the Twenty- First International Conference on Information Systems, Brisbane, Australia, 2000, 164–175.
   Google Scholar