Who to Trust? Applying Trust to Social Commerce

References

• Awad NF, Ragowsky A. Establishing trust in electronic commerce through online word of mouth: an examination across genders. J Manage Inf Syst. 2008;24(4):101–121.
   Web of Science ®Google Scholar
• Bagenal, B. Is F-Commerce mark Zuckerburg’s biggest failing to date? Retrieved October 7, 2016, from http://www.Iris-Worldwide.Com/News/Is-F-Commerce-Mark-Zuckerburg-S-Biggest-Failing-To-Date/
   Google Scholar
• Bagozzi RP, Dholakia UM. Intentional social action in virtual communities. J Int Marketing 2002;16(2):2–21.
   Google Scholar
• Bansal G, Chen L. If they trust our e-commerce site, will they trust our social commerce site too? Differentiating the trust in e-commerce and s-commerce: the moderating role of privacy and security concerns, proceedings of the Mwais, 2011.
   Google Scholar
• Barclays. Social Commerce: the next generation of retail, 2012, 1–35. Retrieved from https://www.Barclayscorporate.Com/Content/Dam/Corppublic/Corporate/Documents/Research/S-Commerce-Report.Pdf
   Google Scholar
• Belanche D, Casaló LV, Flavián C, Schepers J. Trust transfer in the continued usage of public e-services. Inf Manage. 2014;51(6):627–640.
   Web of Science ®Google Scholar
• Biocca F, Harms C, Burgoon JK. Toward a more robust theory and measure of social presence: review and suggested criteria. Presence 2003;12(5):456–480.
   Google Scholar
• Buchanan T, Paine C, Joinson AN, Reips U. Development of measures of online privacy concern and protection for use on the Internet. J Am Soc Inf Sci Technol 2007;58(2):157–165.
   Web of Science ®Google Scholar
• Chen J, Shen X-L. Consumers’ decisions in social commerce context: an empirical investigation. Decis Support Syst. 2015;79:55–64.
   Web of Science ®Google Scholar
• Chen J, Xu H, Whinston AB. Moderated online communities and quality of user-generated content. J Manage Inf Syst. 2011;28(2):237–268.
   Web of Science ®Google Scholar
• Chen K, Rea Jr, AI. Protecting personal information online: a survey of user privacy concerns and control techniques. J Comput Inf Syst. 2004;44(4):85–92.
   Google Scholar
• Chen L, Wang R. Trust development and transfer from electronic commerce to social commerce: an empirical investigation. Am J Ind Bus Manage. 2016;6(5):568–576.
   Google Scholar
• Cheung CM, Chiu P-Y, Lee MK. Online social networks: why do students use facebook? Comput Hum Behav. 2011;27(4):1337–1343.
   Web of Science ®Google Scholar
• Chin W, Marcolin B. The holistic approach to construct validation in is research: examples of the interplay between theory and measurement. Proc Administrative Sci Assoc Can. 1995:34–43.
   Google Scholar
• Chin WW, Gopal A. Adoption intention in gss: relative importance of beliefs. ACM Sigmis Database 1995;26(2–3):42–64.
   Web of Science ®Google Scholar
• Chow WS, Shi S. Understanding consumer trust in social commerce websites. Proc Pac Asia Conf Inf Syst. 2014;94.
   Google Scholar
• Crossler RE, Johnston AC, Lowry PB, Hu Q, Warkentin M, Baskerville, R. Future directions for behavioral information security research. Comput Secur 2013;32:90–101.
   Web of Science ®Google Scholar
• Curty RG, Zhang P. Social commerce: looking back and forward. Proc Am Soc Inf Sci Technol. 2011;1–10.
   Google Scholar
• Davison R. An instrument for measuring meeting success. Inf Manage. 1997;32(4):163–176.
   Web of Science ®Google Scholar
• Dennison G, Bourdage-Braun S, Chetuparambil M. Social commerce defined. White Paper 23747;2009.
   Google Scholar
• Dwyer C, Hiltz S, Passerini K. Trust and privacy concern within social networking sites: a comparison of Facebook and Myspace. Proc Am Conf Inf Syst. 2007;339.
   Google Scholar
• Falk RF, Miller NB. A primer for soft modeling. Akron (OH): University of Akron Press; 1992.
   Google Scholar
• Farivar S, Yuan Y, Turel O. Understanding social commerce acceptance: the role of trust, perceived risk, and benefit. Proc Twenty-Second Am Conf Inf Syst San Diego, U.S. 2016;1–10.
   Google Scholar
• Featherman MS, Hajli N. Self-service technologies and e-services risks in social commerce era. J Bus Ethics 2015;1–19.
   Google Scholar
• Flavián C, Guinalíu M. Consumer trust, perceived security and privacy policy: three basic elements of loyalty to a web site. Ind Manage Data Syst. 2006;106(5):601–620.
   Web of Science ®Google Scholar
• Fornell C, Larcker DF. Structural equation models with unobservable variables and measurement error: algebra and statistics. J Marketing Res. 1981;382–388.
   Google Scholar
• Fulk J, Steinfield CW, Schmitz J, Power JG. A social information processing model of media use in organizations. Commun Res 1987;14(5):529–552.
   Web of Science ®Google Scholar
• Gefen D. E-commerce: the role of familiarity and trust. Omega 2000;28(6):725–737.
   Web of Science ®Google Scholar
• Gefen D, Karahanna E, Straub DW. Trust and tam in online shopping: an integrated model. MIS Q. 2003;27(1):51–90.
   Web of Science ®Google Scholar
• Gefen D, Straub DW. Consumer trust in B2C e-commerce and the importance of social presence: experiments in e-products and e-services. Omega 2004;32(6):407–424.
   Web of Science ®Google Scholar
• Gefen D, Straub D. A practical guide to factorial validity using PLS-Graph: tutorial and annotated example. Commun Assoc Inf Syst. 2005;16(1):5.
   Google Scholar
• Hajli M. A research framework for social commerce adoption. Inf Manage Comput Secur. 2013;21(3):144–154.
   Google Scholar
• Hajli N, Sims J. Social commerce: the transfer of power from sellers to buyers. Technol Forecasting Soc Change 2015;94:350–358.
   Web of Science ®Google Scholar
• Halzack S. Why the social media ‘Buy Button’ is still there, even though most never use it. Retrieved October 7, 2016, from https://www.Washingtonpost.Com/News/Business/Wp/2016/01/14/Why-The-Social-Media-Buy-Button-Is-Still-There-Even-Though-Most-Never-Use-It/
   Google Scholar
• Han BO, Windsor J. User's willingness to pay on social network sites. J Comput Inf Syst. 2011;51(4):31–40.
   Web of Science ®Google Scholar
• HNYB Insights. Social Commerce Strategy and Outlook. Retrieved October 8, 2016, from https://www.Prlog.Org/11872607-Hnyb-Insights-Predicts-Global-Social-Commerce-Market-To-Touch-80bn-By-2020.Html
   Google Scholar
• Huang Z, Benyoucef M. User preferences of social features on social commerce websites: an empirical study. Technol Forecasting Soc Change 2015;95:57–72.
   Web of Science ®Google Scholar
• Kim D. Under what conditions will social commerce business models survive? Electron Commerce Res Appl. 2013;12(2):69–77.
   Web of Science ®Google Scholar
• Kim S, Park H. Effects of various characteristics of social commerce (S-Commerce) on consumers’ trust and trust performance. Int J Inf Manage. 2013;33(2):318–332.
   Web of Science ®Google Scholar
• Kolsaker A, Payne C. Engendering trust in e-commerce: a study of gender-based concerns. Marketing Intelligence Planning 2002;20(4):206–214.
   Google Scholar
• Kuan H-H, Bock G-W. Trust transference in brick and click retailers: an investigation of the before-online-visit phase. Inf Manage. 2007;44(2):175–187.
   Web of Science ®Google Scholar
• Kumar N, Benbasat I. Research note: the influence of recommendations and consumer reviews on evaluations of websites. Inf Syst Res. 2006;17(4):425–439.
   Web of Science ®Google Scholar
• Kumar R, Novak J, Tomkins A. Structure and Evolution Of Online Social Networks Link Mining: Models, Algorithms, and Applications. New York, NY: Springer; 2010. pp. 337–357.
   Google Scholar
• Lai LS, Turban E. Groups formation and operations in the web 2.0 environment and social networks. Group Decis Negotiation 2008;17(5):387–402.
   Web of Science ®Google Scholar
• Lenhart A, Purcell K, Smith A, Zickuhr K. Social media & mobile internet use among teens and young adults. Millennials, Pew Internet & American Life Project. Washington (DC): Pew Research Center; 2010.
   Google Scholar
• Liang T-P, Ho Y-T, Li Y-W, Turban E. What drives social commerce: the role of social support and relationship quality. Int J Electron Commerce 2011;16(2):69–90.
   Web of Science ®Google Scholar
• Lin J, Lu Y, Wang B, Wei KK. The role of inter-channel trust transfer in establishing mobile commerce trust. Electron Commerce Res Appl. 2011;10(6):615–625.
   Web of Science ®Google Scholar
• Loch KD, Straub DW, Kamel S. Diffusing the internet in the arab world: the role of social norms and technological culturation. IEEE Trans Eng Manage. 2003;50(1):45–63.
   Web of Science ®Google Scholar
• Lu B, Fan W, Zhou M. Social presence, trust, and social commerce purchase intention: an empirical research. Comput Hum Behav. 2016;56:225–237.
   Web of Science ®Google Scholar
• Lu B, Hirschheim R, Schwarz A. Examining the antecedent factors of online microsourcing. Inf Syst Front. 2015;17(3):601–617.
   Web of Science ®Google Scholar
• Lu Y, Zhao L, Wang B. From virtual community members to C2c e-commerce buyers: trust in virtual communities and its effect on consumers’ purchase intention. Electron Commerce Res Appl. 2010;9(4):346–360.
   Web of Science ®Google Scholar
• Luhmann N. Familiarity, confidence, trust: problems and alternatives. Trust: Making Breaking Cooperative Relat. 2000;6:94–107.
   Google Scholar
• Marsden P, Chaney P. The social commerce handbook: 20 secrets for turning social media into social sales. New York (NY): McGraw Hill Professional. 2012.
   Google Scholar
• Metzger, M. J. Privacy, trust, and disclosure: Exploring barriers to electronic commerce. J. Comput. Commun. 2004;9(4): 00–00.
   Google Scholar
• Morgan Stanley Research. The Rise Of The Social (Commerce) Network. Retrieved October 7, 2016, from http://www.morganstanley.coms/ideas/social-commerce-network
   Google Scholar
• Morrell L. Social Commerce Tops Marketing Trends For 2016. Retrieved October 7, 2016, from http://www.Marketingtechnews.Net/News/2015/Dec/14/Social-Commerce-Tops-Marketing-Trends-2016/
   Google Scholar
• Niederman F, Desanctis G. The Impact of a structured argument approach on group problem formulation. Decis Sci 1995;26(4):451–474.
   Web of Science ®Google Scholar
• O’donohoe, S. Advertising uses and gratifications. Eur J Marketing 1994;28(8/9):52–75.
   Google Scholar
• Ou CX, Sia CL. Consumer trust and distrust: an issue of website design. Int J Hum-Comput Stud. 2010;68(12):913–934.
   Web of Science ®Google Scholar
• Pavlou PA, Gefen D. Building effective online marketplaces with institution-based trust. Inf Syst Res. 2004;15(1):37–59.
   Web of Science ®Google Scholar
• Peter JP. Construct validity: a review of basic issues and marketing practices. J Marketing Res. 1981;133–145.
   Google Scholar
• Reichheld FF, Schefter P. E-Loyalty: Your secret weapon on the web. Harv Bus Rev. 2000;78(4):105–113.
   Web of Science ®Google Scholar
• Ringle CM, Wende S, Will A. Smartpls 2.0 (Beta). Hamburg (Germany). 2005.
   Google Scholar
• Shanmugam M, Sun S, Amidi A, Khani F, Khani F. The applications of social commerce constructs. Int J Inf Manage. 2016;36(3):425–432.
   Web of Science ®Google Scholar
• Shin D-H. The effects of trust, security and privacy in social networking: a security-based approach to understand the pattern of adoption. Interact Comput. 2010;22(5):428–438.
   Web of Science ®Google Scholar
• Sirdeshmukh D, Singh J, Sabol B. Consumer trust, value, and loyalty in relational exchanges. J Marketing 2002;66(1):15–37.
   Web of Science ®Google Scholar
• Steiner D. Taking The Air Out Of The Social Ecommerce Myth. Retrieved October 7, 2016, from http://www.Ecommercebytes.Com/C/Blog/Blog.Pl?/Pl/2012/9/1347233030.html.
   Google Scholar
• Stewart KJ. Trust transfer on the World Wide Web. Organiz Sci. 2003;14(1):5–17.
   Web of Science ®Google Scholar
• Teh P-L, Ahmed PK. Moa and Tra in social commerce: an integrated model. Proc IEEE Int Conf Ind Eng Manage 2011;1375–1379.
   Google Scholar
• Tsai JY, Egelman S, Cranor L, Acquisti A. The effect of online privacy information on purchasing behavior: an experimental study. Inf Syst Res. 2011;22(2):254–268.
   Web of Science ®Google Scholar
• Utz S, Kerkhof P, Van Den Bos J. Consumers rule: how consumer reviews influence perceived trustworthiness of online stores. Electron Commerce Res Appl. 2012;11(1):49–58.
   Web of Science ®Google Scholar
• Wang C, Zhang P. The evolution of social commerce: the people, management, technology, and information dimensions. Commun Assoc Inf Syst. 2012;31(5):1–23.
   Google Scholar
• Webster T. The Infinite Dial 2011—Navigating Digital Platforms, Somerville (NJ): Edison Research, 2011.
   Google Scholar
• Yenisey MM, Ozok AA, Salvendy G. Perceived security determinants in e-commerce among Turkish university students. Behav Inf Technol. 2005;24(4):259–274.
   Web of Science ®Google Scholar