Trust in C2C Electronic Commerce: Ten Years Later

References

• Gefen D, Karahanna E, Straub D. Trust and TAM in online shopping: an integrated model. MIS Q. 2003;27(1):51–90. doi:10.2307/30036519.
   Web of Science ®Google Scholar
• Mayer RC, Davis JH, Schoorman FD. An integrative model of organizational trust. Acad Manage Rev. 1995;20(3):709–34. doi:10.5465/amr.1995.9508080335.
   Web of Science ®Google Scholar
• Jones K, Leonard LNK. Trust in Consumer-to-Consumer Electronic Commerce. Inf Manage. 2008;45:88–95.
   Web of Science ®Google Scholar
• Kestenbaum R. Rating determinants factored in e-commerce decision-making. Forbes; 2017 [accessed 2017 December 5]. https://www.forbes.com/sites/richardkestenbaum/2017/06/14/this-is-how-millennials-shop/#4f1e34ff244c.
   Google Scholar
• Jones K, Leonard LNK. Consumer-to-consumer electronic commerce: a distinct research stream. J Electron Commerce Organizations. 2007;5(4):39–54. doi:10.4018/jeco.2007100103.
   Google Scholar
• Joo J. Roles of the buyer’s trust in seller in posted-price model of consumer to consumer e-commerce. J Theor Appl Electron Commerce Res. 2015;10(3):30–44. doi:10.1002/cb.1512.
   Web of Science ®Google Scholar
• Bao H, Li B, Shen J, Hou F. Repurchase intention in the Chinese e-marketplace: roles of interactivity, trust and perceived effectiveness of e-commerce institutional mechanisms. Ind Manage Data Syst. 2016;116(8):1759–78. doi:10.1108/IMDS-07-2015-0296.
   Web of Science ®Google Scholar
• Jones K, Leonard LNK. Factors influencing buyer‘s trust in consumer-to-consumer E-commerce. J Comput Inf Syst. 2014;54(4):71–79. doi:10.1080/08874417.2014.11645724.
   Web of Science ®Google Scholar
• Royne MB. Why we need more replication studies to keep empirical knowledge in check: how reliable is truth in advertising research? J Advert Res. 2018;58(1):3–7. doi:10.2501/JAR-2018-007.
   Web of Science ®Google Scholar
• Royne MB. Research and publishing in the journal of advertising: making theory relevant. J Advert. 2016;45(2):269–73. doi:10.1080/00913367.2016.1156592.
   Web of Science ®Google Scholar
• Botsman R, Rogers R. What’s mine is yours: The rise of collaborative consumption. New York, NY: Harper Business; 2010.
   Google Scholar
• Jones K, Leonard LN. What‘s yours is mine: trust in collaborative consumption. Commun IIMA. 2017;15:3.
   Google Scholar
• Möhlmann M. Collaborative consumption: determinants of satisfaction and the likelihood of using a sharing economy option again. J Consum Behav. 2015;14(3):193–207. doi:10.1002/cb.1512.
   Web of Science ®Google Scholar
• Mittendorf C. Collaborative consumption: the role of familiarity and trust among millennials. J Consum Marketing. 2018;35(4):377–391.
   Web of Science ®Google Scholar
• Shen J. Social comparison, social presence, and enjoyment in the acceptance of the social shopping websites. J Electron Commerce Res. 2012;13:198–212.
   Web of Science ®Google Scholar
• Barnes NG. Social commerce emerges as big brands position themselves to turn” follows”,” likes” and” pins” into sales. Am J Manage. 2014;14:11.
   Google Scholar
• Shi S, Chow WS. Trust development and transfer in social commerce: prior experience as moderator. Ind Manage Data Syst. 2015;115(7):1182–203. doi:10.1108/IMDS-01-2015-0019.
   Web of Science ®Google Scholar
• Alshibly HH. A free simulation experiment to examine the effects of social commerce website quality and customer psychological empowerment on customers‘ satisfaction. J Bus Stud Q. 2014;5:21.
   Google Scholar
• McKnight DH, Choudhury V, Kacmar C. Developing and validating trust measures for e-commerce: an integrative topology. Inf Syst Res. 2002;13(3):334–59. doi:10.1287/isre.13.3.334.81.
   Web of Science ®Google Scholar
• Bojang I, Medvedev MA, Spasov KB, Matvevnina AI. Determinants of trust in B2C e-commerce and their relationship with consumer online trust. AIP Conf Proc. 2017;1910(1):020001.
   Google Scholar
• Moin S, Devlin J, McKechnie S. Trust in financial services: impact of institutional trust and dispositional trust on trusting belief. J Financial Services Marketing. 2015;20(2):91–106. doi:10.1057/fsm.2015.6.
   Web of Science ®Google Scholar
• Yu PL, Balaji M, Khong KW. Building trust in internet banking: a trustworthiness perspective. Ind Manage Data Syst. 2015;115(2):235–52. doi:10.1108/IMDS-09-2014-0262.
   Web of Science ®Google Scholar
• Das TK, Teng BS. The risk-based view of trust: a conceptual framework. J Bus Psychol. 2004;19(1):85–116. doi:10.1023/B:JOBU.0000040274.23551.1b.
   Web of Science ®Google Scholar
• Koufaris M, Hampton-Sosa W. The development of initial trust in an online company by new customers. Inf Manage. 2004;41(3):377–97. doi:10.1016/j.im.2003.08.004.
   Web of Science ®Google Scholar
• McKnight DH, Cummings LL, Chervany NL. Initial trust formation in new organizational relationships. Acad Manage Rev. 1998;23(3):473–90. doi:10.5465/amr.1998.926622.
   Web of Science ®Google Scholar
• Lee MKO, Turban E. A trust model for consumer internet shopping. Int J Electron Commerce. 2001;6(1):75–91. doi:10.1080/10864415.2001.11044227.
   Web of Science ®Google Scholar
• Murphy GB. Propensity to trust, purchase experience, and trusting beliefs of unfamiliar e-commerce ventures. N Engl J Entrepreneurship. 2003;6(2):53–64. doi:10.1108/NEJE-06-02-2003-B008.
   Google Scholar
• Gao L, Waechter KA. Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation. Inf Syst Front. 2017;19(3):525–48. doi:10.1007/s10796-015-9611-0.
   Web of Science ®Google Scholar
• Jarvenpaa SL, Knoll K, Leidner DE. Is anybody out there? Antecedents of trust in global virtual teams. J Manage Inf Syst. 1998;14(4):29–64. doi:10.1080/07421222.1998.11518185.
   Google Scholar
• Xin H, Techatassanasoontorn AA, Tan FB. Antecedents of consumer trust in mobile payment adoption. J Comput Inf Syst. 2015;55(4):1–10. doi:10.1080/08874417.2015.11645781.
   Web of Science ®Google Scholar
• Landrum H, Prybutok VR, Zhang X. A comparison of magal‘s service quality instrument with SERVPERF. Inf Manage. 2007;44(1):104–13. doi:10.1016/j.im.2006.11.002.
   Web of Science ®Google Scholar
• Dellarocas C. The digitization of word of mouth: promise and challenges of online feedback mechanisms. Manage Sci. 2003;49(10):1407–24. doi:10.1287/mnsc.49.10.1407.17308.
   Web of Science ®Google Scholar
• Gruen TW, Osmonbekov T, Czaplewski AJ. eWOM: the impact of customer-to-customer online know-how exchange on customer value and loyalty. J Bus Res. 2006;59:449–56. doi:10.1016/j.jbusres.2005.10.004.
   Web of Science ®Google Scholar
• Einwiller S. When reputation engenders trust: an empirical investigation in business-to-consumer electronic commerce. Electron Markets. 2003;13(3):196–209. doi:10.1080/1019678032000092246.
   Google Scholar
• Jarvenpaa SL, Tractinsky N, Vitale M. Consumer trust in an Internet store. Inf. Technol. Manage. 2000;1:45–71. doi:10.1023/A:1019104520776.
   Google Scholar
• Strader TJ, Ramaswami SN. The value of seller trustworthiness in C2C online markets. Commun ACM. 2002;45(12):45–49. doi:10.1145/585597.585600.
   Web of Science ®Google Scholar
• Ba S, Pavlou PA. Evidence of the effect of trust building technology in electronic markets: price premiums and buyer behavior. MIS Q. 2002;26(3):243–68. doi:10.2307/4132332.
   Web of Science ®Google Scholar
• Liang T-P, Lai HJ. Electronic store design and consumer choice: an empirical study. 33rd Hawaii International Conference on Systems Sciences, Maui, HI, 2000.
   Google Scholar
• Strader TJ, Shaw MJ. Consumer cost differences for traditional and Internet markets. Internet Res. 1999;9(2):82–92. doi:10.1108/10662249910264819.
   Web of Science ®Google Scholar
• Garbarino E, Strahilevitz M. Gender differences in the perceived risk of buying online and the effects of receiving a site recommendation. J Bus Res. 2004;57(7):768–75. doi:10.1016/S0148-2963(02)00363-6.
   Web of Science ®Google Scholar
• Smith D, Menon S, Sivakumar K. Online peer and editorial recommendations, trust, and choice in virtual markets. J Interact Marketing. 2005;19(3):15–37. doi:10.1002/dir.20041.
   Google Scholar
• Flanagin AJ, Metzger MJ, Pure R, Markov A, Hartsell E. Mitigating risk in ecommerce transactions: perceptions of information credibility and the role of user-generated ratings in product quality and purchase intention. Electron Commerce Res. 2014;14(1):1–23. doi:10.1007/s10660-014-9139-2.
   Web of Science ®Google Scholar
• Long G, Hogg MK, Hartley M, Angold SJ. Relationship marketing and privacy: exploring the thresholds. J Marketing Pract. 1999;5(1):4–20. doi:10.1108/EUM0000000004548.
   Google Scholar
• Tan Y-H, Thoen W. Formal aspects of a generic model of trust for electronic commerce. Decis Support Syst. 2002;33(3):233–46. doi:10.1016/S0167-9236(02)00014-3.
   Web of Science ®Google Scholar
• Schlosser AE, White TB, Lloyd SM. Converting web site visitors into buyers: how web site investment increases consumer trusting beliefs and online purchase intentions. J Mark. 2006;70(April):133–48. doi:10.1509/jmkg.70.2.133.
   Web of Science ®Google Scholar
• Everard A, Galletta DF. How presentation flaws affect perceived site quality, trust, and intention to purchase from an online store. J Manage Inf Syst. 2006;22:55–95.
   Web of Science ®Google Scholar
• Salam A, Rao H, Pegels C. Consumer-perceived risk in e-commerce transactions. Commun ACM. 2003;46(12):325–31. doi:10.1145/953460.
   Web of Science ®Google Scholar
• Peiris PM, Kulkarni D, de Silva Mawatha CR. Implications of trust and usability on e-commerce adoption. Int J Bus Inf. 2015;10(4):519–556.
   Google Scholar
• Moores T. Do consumers understand the role of privacy seals in e-commerce? Commun ACM. 2005;48(3):86–91. doi:10.1145/1047671.
   Web of Science ®Google Scholar
• Cheung CMK, Lee MKO. Understanding consumer trust in internet shopping: a multidisciplinary approach. J Am Soc Inf Sci Technol. 2006;57(4):479–92. doi:10.1002/asi.20312.
   Web of Science ®Google Scholar
• Drennan J, Mort GS, Previte J. Privacy, risk perception, and expert online behavior: an exploratory study of household end users. J Organ End User Comput. 2006;18(1):1–22. doi:10.4018/joeuc.2006010101.
   Google Scholar
• Wikipedia. Discriminant Validity. Wikipedia; [accessed 2018 Nov 1]. https://en.wikipedia.org/wiki/Discriminant_validity.
   Google Scholar
• Nunnally JC. Psychometric Theory. New York, NY: McGraw-Hill; 1967.
   Google Scholar
• O‘Connor A. Smartphone users fleeing web for apps. AARP; 2017 [accessed 2018 Dec 12]. https://www.aarp.org/home-family/personal-technology/info-2017/smartphone-app-users-increase-fd.html.
   Google Scholar
• Salim N. Why businesses roll out mobile apps rather websitess in 2017. Fingent; 2017 [accessed 2018 Dec 12]. https://www.fingent.com/blog/why-businesses-roll-out-mobile-apps-rather-than-websites-in-2017.
   Google Scholar