444
Views
0
CrossRef citations to date
0
Altmetric
Original Articles

The Influence of Website Social Cues: A Cross-Culture Comparison

, ORCID Icon &

References

  • Fu JR, Lu IW, Chen JHF, Farn CK. Investigating consumers’ online social shopping intention: an information processing perspective. Int J Inf Manage. 2020;54:102189. doi:10.1016/j.ijinfomgt.2020.102189.
  • Changchit C, Cutshall R, Pham A. Personality and demographic characteristics influence on consumers’ social commerce preference. J Comput Inf Syst. 2022;62:98–108.
  • Gummerus J, Liljander V, Pihlstro M, Pihlström M. Customer engagement in a Facebook brand community. Manag Res Rev. 2012;35:857–77. doi:10.1108/01409171211256578.
  • Limongi R, Coelho F, De Oliveira DS. Does social media matter for post typology ? Impact of post content on Facebook and Instagram metrics. Online Inf Rev. 2016. doi:10.1108/OIR-06-2015-0176.
  • Cho E, Son J. The effect of social connectedness on consumer adoption of social commerce in apparel shopping. Fash Text. 2019;6. doi:10.1186/s40691-019-0171-7.
  • Zviran M, Glezer C, Avni I. User satisfaction from commercial web sites: the effect of design and use. Inf Manag. 2006;43:157–78. doi:10.1016/j.im.2005.04.002.
  • McKinney LN. Creating a satisfying internet shopping experience via atmospheric variables. Int J Consum Stud. 2004;28:268–83. doi:10.1111/j.1470-6431.2004.00368.x.
  • Menon S, Kahn B. Cross-category effects of induced arousal and pleasure on the Internet shopping experience. J Retail. 2002;78:31–40. doi:10.1016/S0022-4359(01)00064-1.
  • Wu CS, Cheng FF, Yen DC. The atmospheric factors of online storefront environment design: an empirical experiment in Taiwan. Inf Manag. 2008;45:493–98. doi:10.1016/j.im.2008.07.004.
  • Floh A, Madlberger M. The role of atmospheric cues in online impulse-buying behavior. Electron Commer Res Appl. 2013;12:425–39. doi:10.1016/j.elerap.2013.06.001.
  • Verhagen T, Van Dolen W. The influence of online store beliefs on consumer online impulse buying: a model and empirical application. Inf Manag. 2011;48:320–27. doi:10.1016/j.im.2011.08.001.
  • Kim J, Marie A, Lee H. Influences of online store perception, shopping enjoyment, and shopping involvement on consumer patronage behavior towards an online retailer. J Retail Consum Serv. 2007;14:95–107. doi:10.1016/j.jretconser.2006.05.001.
  • Park C, Jun JK. A cross-cultural comparison of internet buying behavior: effects of internet usage, perceived risks, and innovativeness. Int Mark Rev. 2003;20:534–53. doi:10.1108/02651330310498771.
  • Chang HH, Chen SW. The impact of online store environment cues on purchase intention: trust and perceived risk as a mediator. Online Inf Rev. 2008;32:818–41. doi:10.1108/14684520810923953.
  • Dailey L. Navigational web atmospherics: explaining the influence of restrictive navigation cues. J Bus Res. 2004;57:795–803. doi:10.1016/S0148-2963(02)00364-8.
  • Eagle M, Goldberger L, Breitman M. Field dependence and memory for social vs neutral and relevant vs irrelevant incidental stimuli. Percept Mot Skills. 1969;29:903–10. doi:10.2466/pms.1969.29.3.903.
  • Rudin SA, Stagner R. Figure-Ground phenomena in the perception of physical and social stimuli. J Psychol Interdiscip Appl. 1958;45:213–25. doi:10.1080/00223980.1958.9916251.
  • Park M-S, Shin J-K, Ju Y. Social networking atmosphere and online retailing. J Glob Sch Mark Sci. 2014;24:89–107.
  • Liew TW, Tan SM. Social cues and implications for designing expert and competent artificial agents: a systematic review. Telemat Informatics. 2021;65:101721. doi:10.1016/j.tele.2021.101721.
  • Tanis M, Postmes T. Social cues and impression formation in CMC. J Commun. 2003;53:676–93. doi:10.1111/j.1460-2466.2003.tb02917.x.
  • Kobsa A. An empirical comparison of three commercial information visualization systems. In IEEE Symposium on Information Visualization, San Diego, CA. 2001;123–130.
  • Plaisant C. The challenge of information visualization evaluation. Proceedings of the Working Conference on Advanced Visual Interfaces, Gallipoli, Italy; 2004;109–16.
  • Lurie NH, M CH. Visual representation: implications for decision making. Am Behav Sci. 2004;47:1471–76. doi:10.1177/0002764204266234.
  • Hess TJ, Fuller MA, Mathew J. Involvement and decision-making performance with a decision aid: the influence of social multimedia, gender, and playfulness. J Manag Inf Syst. 2005;22:15–54. doi:10.2753/MIS0742-1222220302.
  • Kumar N, Benbasat I. The influence of recommendations and consumer reviews on evaluations of websites. Inf Syst Res. 2006;17:425–39. doi:10.1287/isre.1060.0107.
  • Xu P, Chen L, Santhanam R. Will video be the next generation of e-commerce product reviews ? Presentation format and the role of product type. Decis Support Syst. 2015;73:85–96. doi:10.1016/j.dss.2015.03.001.
  • Mudambi SM, Schuff D, Schuff D. What makes a helpful online reviews? A study of customer review on Amazon.com. MIS Q. 2010;34:185–200. doi:10.2307/20721420.
  • Forman C, Ghose A, Wiesenfeld B. Examining the relationship between reviews and sales: the role of reviewer identity disclosure in electronic markets. Inf Syst Res. 2008;19:291–313. doi:10.1287/isre.1080.0193.
  • Das G, Spence MT, Agarwal J. Social selling cues: the dynamics of posting numbers viewed and bought on customers’ purchase intentions. Int J Res Mark. 2021;1–23. doi:10.1016/j.ijresmar.2021.01.001.
  • Pickett CL, Gardner WL, Knowles M. Getting a cue: the need to belong and enhanced sensitivity to social cues. Personal Soc Psychol Bull. 2004;30:1095–107. doi:10.1177/0146167203262085.
  • Banerjee S, Bhattacharyya S, Bose I. Whose online reviews to trust? Understanding reviewer trustworthiness and its impact on business. Decis Support Syst. 2017;96:17–26. doi:10.1016/j.dss.2017.01.006.
  • Lowry PB, Wilson DW, Haig WL. A picture is worth a thousand words: source credibility theory applied to logo and website design for heightened credibility and consumer trust. Int J Hum Comput Interact. 2014;30:63–93. doi:10.1080/10447318.2013.839899.
  • Birnbaum MH, Stegner SE. Source credibility in social judgment: bias, expertise, and the judge’s point of view. J Pers Soc Psychol. 1979;37:48–74. doi:10.1037/0022-3514.37.1.48.
  • Pornpitakpan C. The persuasiveness of source credibility: a critical review of five decades’ evidence. J Appl Soc Psychol. 2004;34:243–81. doi:10.1111/j.1559-1816.2004.tb02547.x.
  • Sharma S, Menard P, Mutchler LA. Who to trust? Applying trust to social commerce. J Comput Inf Syst. 2019;59:32–42.
  • Wang A. The effects of expert and consumer endorsements on audience response. J Advert Res. 2005;45:402–12. doi:10.1017/S0021849905050452.
  • Shan Y. How credible are online product reviews? the effects of self-generated and system-generated cues on source credibility evaluation. Comput Human Behav. 2016;55:633–41. doi:10.1016/j.chb.2015.10.013.
  • Wu PCS, Wang YC. The influences of electronic word-of-mouth message appeal and message source credibility on brand attitude. Asia Pacific J Mark Logist. 2011;23:448–72. doi:10.1108/13555851111165020.
  • Cheng FF, Chiu CC, Wu CS, Tsaih DC. The influence of learning style on satisfaction and learning effectiveness in the asynchronous web-based learning system. Libr Hi Tech. 2017;35:473–89. doi:10.1108/LHT-12-2016-0151.
  • Guillory JJ, Geraci L. Correcting erroneous inferences in memory: the role of source credibility. J Appl Res Mem Cogn. 2013;2:201–09. doi:10.1016/j.jarmac.2013.10.001.
  • Teng S, Khong KW, Chong AYL, Lin B. Persuasive electronic word-of-mouth messages in social media. J Comput Inf Syst. 2016;57:76–88.
  • Miniwatts Marketing Group. Internet World Statistics 2021. https://www.internetworldstats.com/stats3.htm.
  • Chen JV, Yen DC, Pornpriphet W, Widjaja AE. E-commerce web site loyalty: a cross cultural comparison. Inf Syst Front. 2015;17:1283–99. doi:10.1007/s10796-014-9499-0.
  • Mussa IH. Mobile learning adoption in the middle east: limitations, challenges and features of the mobile devices. Int J Contemp Manag Inf Technol. 2020;1:30–36.
  • Broeder P, Wildeman N. The colour red for emotion in cross-cultural E-Commerce. Eurasian J Bus Econ. 2020;13:75–89. doi:10.17015/ejbe.2020.025.05.
  • Davis L, Wang S, Lindridge A. Culture influences on emotional responses to on-line store atmospheric cues. J Bus Res. 2008;61:806–12. doi:10.1016/j.jbusres.2007.08.005.
  • Kim J, Yang K, Kim BY. Online retailer reputation and consumer response: examining cross cultural differences. Int J Retail Distrib Manag. 2013;41:688–705. doi:10.1108/IJRDM-02-2012-0009.
  • Lee SH, Huang R. Consumer responses to online fashion renting: exploring the role of cultural differences. Int J Retail Distrib Manag. 2021;49:187–203. doi:10.1108/IJRDM-04-2020-0142.
  • Barnes SJ, Mattsson J. Understanding collaborative consumption: test of a theoretical model. Technol Forecast Soc Change. 2017;118:281–92. doi:10.1016/j.techfore.2017.02.029.
  • Roos D, Hahn R. Understanding collaborative consumption: an extension of the theory of planned behavior with value-based personal norms. J Bus Ethics. 2019;158:679–97. doi:10.1007/s10551-017-3675-3.
  • Cheng -F-F, Wu C-S, Leiner B. The influence of user interface design on consumer perceptions: a cross-cultural comparison. Comput Human Behav. 2018. doi:10.1016/j.chb.2018.08.015.
  • Zhong Q, Liang S, Cui L, Chan HK, Qiu Y. Using online reviews to explore consumer purchasing behaviour in different cultural settings. Kybernetes. 2019;48:1242–63. doi:10.1108/K-03-2018-0117.
  • Goswami AK, Agrawal RK, Goswami M. Influence of national culture on knowledge management process: literature review and research agenda. Benchmarking. 2020;28:1186–212. doi:10.1108/BIJ-04-2020-0171.
  • Farooq Q, Hao Y, Liu X. Understanding corporate social responsibility with cross-cultural differences: a deeper look at religiosity. Corp Soc Responsib Environ Manag. 2019;26:965–71. doi:10.1002/csr.1736.
  • Zhang D, Lowry PB. Issues, limitations, and opportunities in cross-cultural research on collaborative software in information systems. J Glob Inf Manag. 2008;16:61–84. doi:10.4018/jgim.2008010103.
  • Hofstede G. Cultural and organizations: software of the mind. London: McGraw-Hill; 1991.
  • Hubner S, Frese M, Song Z, Tripathi N, Kaschner T, Le Kong X. An Asia-centric approach to team innovation: cultural differences in exploration and exploitation behavior. J Bus Res. 2022;138:408–21. doi:10.1016/j.jbusres.2021.09.009.
  • Soares AM, Farhangmehr M, Shoham A. Hofstede ’ s dimensions of culture in international marketing studies. J Bus Res. 2007;60:277–84. doi:10.1016/j.jbusres.2006.10.018.
  • Hofstede G. The business of international business is culture. Int Bus Rev. 1994;3:1–14. doi:10.1016/0969-5931(94)90011-6.
  • Cyr D, Bonanni C, John Bowes JI. Beyond trust: web site design preferences across cultures. Lect Notes Comput Sci (Including Subser Lect Notes Artif Intell Lect Notes Bioinformatics). 2005;8809:340–44.
  • Towhidi G, Sinha AP, Srite M, Zhao H. Trust decision-making in online social communities: a network-based model. J Comput Inf Syst. 2022;62:153–63.
  • Cyr D. Modeling web site design across cultures: relationships to trust, satisfaction, and E-Loyalty. J Manag Inf Syst. 2008;24:47–72. doi:10.2753/MIS0742-1222240402.
  • Sigala M, Sakellaridis O. Web users’ cultural profiles and E-Service quality: internationalization implications for tourism web sites. Inf Technol Tour. 2004;7:13–22. doi:10.3727/1098305042781101.
  • Nam C, Cho K, Do Kim Y. Cross-cultural examination of apparel online purchase intention: s-O-R paradigm. J Glob Fash Mark. 2021;12:62–76. doi:10.1080/20932685.2020.1845766.
  • Tran LTT. Online reviews and purchase intention: a cosmopolitanism perspective. Tour Manag Perspect. 2020;35:100722. doi:10.1016/j.tmp.2020.100722.
  • Peña-García N, Gil-Saura I, Rodríguez-Orejuela A, Siqueira-Junior JR. Purchase intention and purchase behavior online: a cross-cultural approach. Heliyon. 2020;6:e04284. doi:10.1016/j.heliyon.2020.e04284.
  • Reichheld FF, Schefter P. E-Loyalty: your secret weapon on the web. Harv Bus Rev. 2000;78:105–33.
  • Gummerus J, Van Riel A, Van Riel A, van Riel A. Customer loyalty to content-based Web sites: the case of an online health- Customer loyalty to content-based Web sites: the case of an online health-care service. J Serv Mark. 2004;18:175–86. doi:10.1108/08876040410536486.
  • Gefen D. E-commerce: the role of familiarity and trust. Omega Int J Manag Sci. 2000;28:725–37. doi:10.1016/S0305-0483(00)00021-9.
  • Corbitt BJ, Thanasankit T, Yi H. Trust and e-commerce: a study of consumer perceptions. Electron Commer Res Appl. 2003;2:203–15. doi:10.1016/S1567-4223(03)00024-3.
  • Gefen D, Straub DW. Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services. Omega Int J Manag Sci. 2004;32:407–24. doi:10.1016/j.omega.2004.01.006.
  • Kassim N, Asiah Abdullah N. The effect of perceived service quality dimensions on customer satisfaction, trust, and loyalty in e-commerce settings: a cross cultural analysis. Asia Pacific J Mark Logist. 2010;22:351–71. doi:10.1108/13555851011062269.
  • Hajli N. International journal of information management social commerce constructs and consumer ’ s intention to buy. Int J Inf Manage. 2015;35:183–91. doi:10.1016/j.ijinfomgt.2014.12.005.
  • Pavlou PA. Consumer acceptance of electronic commerce: integrating trust and risk with the technology acceptance model. Int J Electron Commer. 2003;7:101–34.
  • Moon J, Chadee D, Tikoo S. Culture, product type, and price influences on consumer purchase intention to buy personalized products online ☆. J Bus Res. 2008;61:31–39. doi:10.1016/j.jbusres.2006.05.012.
  • Xiao L, Guo F, Yu F, Liu S. The effects of online shopping context cues on consumers’ purchase intention for cross-border E-Commerce sustainability. Sustain. 2019;11:1–24.
  • DeLone WH, McLean ER. Measuring e-commerce success: applying the DeLone and McLean information systems success model. Int J Electron Commer. 2004;9:31–47. doi:10.1080/10864415.2004.11044317.
  • Tam C, Oliveira T. Understanding mobile banking individual performance: the DeLone & McLean model and the moderating effects of individual culture. Internet Res. 2017;27:538–62. doi:10.1108/IntR-05-2016-0117.
  • Visinescu LL, Jones MC, Sidorova A. Improving decision quality: the role of business intelligence. J Comput Inf Syst. 2016;57:58–66.
  • Wasiuzzaman S. Regulations, perceived information quality and perceived risk of equity crowdfunding: a study of Malaysian investors. Strateg Chang. 2021;30:353–66. doi:10.1002/jsc.2429.
  • Soroya SH, Farooq A, Mahmood K, Isoaho J, Zara SE. From information seeking to information avoidance: understanding the health information behavior during a global health crisis. Inf Process Manag. 2021;58:102440. doi:10.1016/j.ipm.2020.102440.
  • Dodds WB, Monroe KB, Grewal D. Effects of price, brand, and store information on buyers ’ product evaluations. J ofMarketing Res. 1991;XXVIII:307–19.
  • Patma TS, Fienaningsih N, Rahayu KS, Artatanaya IGLS. Impact of information quality on customer perceived value, experience quality, and customer satisfaction from using GoFood aplication. J Indones Econ Bus. 2021;36:51. doi:10.22146/jieb.59810.
  • Martono S, Nurkhin A, Mukhibad H, Anisykurlillah I, Wolor CW. Understanding the employee’s intention to use information system: technology acceptance model and information system success model approach. J Asian Financ Econ Bus. 2020;7:1007–13. doi:10.13106/jafeb.2020.vol7.no10.1007.
  • Jerath K, Ren Q. Consumer rational (In)Attention to favorable and unfavorable product information, and firm information design. Journal of Marketing Research. 2021;58:343–62. doi:10.1177/0022243720977830.
  • Zhao L, Zhang, Q., Song, K., Huang, X., Sun, C. and Liu, X. Review response generation in e-commerce platforms with external product information. Web Conf. 2019 - Proc. World Wide Web Conf. WWW 2019; 2019:2425–2435. doi:10.1145/3308558.3313581.
  • Fibri DLN, Frøst MB. Indonesian millennial consumers’ perception of Tempe – and how it is affected by product information and consumer psychographic traits. Food Qual Prefer. 2020;80:103798.
  • Kang TC, Hung SY, Huang AH. The adoption of online product information: cognitive and affective evaluations. J Internet Commer. 2020;19:373–403. doi:10.1080/15332861.2020.1816315.
  • Gajadhar BJ, de Kort YAW, Ij WA. See no rival, hear no rival: the role of social cues in digital game settings. Proceedings of 13th CHI Nederland Conference, Leiden 2009; 2009:25–31.
  • Short J, Williams E, Christie B. The social psychology of telecommunications. New York: John Wiley & Sons; 1976.
  • Vannoy SA, Palvia P. The social influence model of technology adoption. Commun ACM. 2010;53:149–53. doi:10.1145/1743546.1743585.
  • Sohn S, Seegebarth B, Kissling M, Sippel T. Social cues and the online purchase intentions of organic wine. Foods. 2020;9:1–15. doi:10.3390/foods9050643.
  • Zhu JY, Tan BCY. Effectiveness of blog advertising: impact of communicator expertise, advertising intent, and product involvement. ICIS 2007 Proc. - Twenty Eighth Int. Conf. Inf. Syst., Montreal, Canada; 2007.
  • Kim DJ, Ferrin DL, Rao HR. A trust-based consumer decision-making model in electronic commerce: the role of trust, perceived risk, and their antecedents. Decis Support Syst. 2008;44:544–64. doi:10.1016/j.dss.2007.07.001.
  • Verhagen T, Van Dolen W. Online purchase intentions: a multi-channel store image perspective. Inf Manag. 2009;46:77–82. doi:10.1016/j.im.2008.12.001.
  • Maity M, Mayukh Dass PK, Kumar P. The impact of media richness on consumer information search and choice. J Bus Res. 2018;87:36–45. doi:10.1016/j.jbusres.2018.02.003.
  • Mazaheri E, Richard MO, Laroche M. Online consumer behavior: comparing Canadian and Chinese website visitors. J Bus Res. 2011;64:958–65. doi:10.1016/j.jbusres.2010.11.018.
  • Reichelt J, Sievert J, Jacob F. How credibility affects eWOM reading: the influences of expertise, trustworthiness, and similarity on utilitarian and social functions. J Mark Commun. 2014;20:65–81. doi:10.1080/13527266.2013.797758.
  • Wang SW, Scheinbaum AC. Enhancing brand credibility via celebrity endorsement trustworthiness trumps attractiveness and expertise. J Advert Res. 2017;58:16–32. doi:10.2501/JAR-2017-042.
  • Zhao K, Stylianou AC, Zheng Y. Sources and impacts of social influence from online anonymous user reviews. Inf Manag. 2018;55:16–30. doi:10.1016/j.im.2017.03.006.
  • Luo X, Andrews M, Song Y, Aspara J. Group-buying deal popularity. J Mark. 2014;78:20–33. doi:10.1509/jm.12.0422.
  • Kao KC, Hill SR, Troshani I. Online consumers’ responses to deal popularity as an extrinsic cue. J Comput Inf Syst. 2017;57:374–84.
  • Pan LY, Chiou JS. How much can you trust online information? Cues for perceived trustworthiness of consumer-generated online information. J Interact Mark. 2011;25:67–74. doi:10.1016/j.intmar.2011.01.002.
  • Coulter KS, Roggeveen A. Deal or no deal?: how number of buyers, purchase limit, and time-to-expiration impact purchase decisions on group buying websites. J Res Interact Mark. 2012;6:78–95. doi:10.1108/17505931211265408.
  • Huang L, Tan CH, Ke W, Wei KK. Helpfulness of online review content: the moderating effects of temporal and social cues. J Assoc Inf Syst. 2018;19:503–22.
  • Schütz C, Güldenpenning I, Koester D, Schack T. Social cues can impact complex behavior unconsciously. Sci Rep. 2020;10:1–11. doi:10.1038/s41598-020-77646-2.
  • Sarkar Sengupta A, Balaji MS, Krishnan BC. How customers cope with service failure? A study of brand reputation and customer satisfaction. J Bus Res. 2015;68:665–74. doi:10.1016/j.jbusres.2014.08.005.
  • Hofstede G. Culture and organizations. Int Stud Manag Organ. 1980;10:15–41.

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.