Students’ Perceptions of Institutional Services and Online Learning Self-Efficacy

References

• Adkins, M., & Marr, B. (2008). Student retention in online education. In L. A. Tomei, Ed., Online and distance learning: Concepts, methodologies, tools, and applications, pp. 257–264. Hershey, PA: IGI Global. https://dog.org/10.4018/978-1-59904-935-9.ch024
   Google Scholar
• Ali, R., & Leeds, E. (2009). The impact of face-to-face orientation on online student retention: A pilot study. Online Journal of Distance Learning Administration, 12, 4. https://www.westga.edu/~distance/ojdla/winter124/ali124.html
   Google Scholar
• Bailey, T. L., & Brown, A. (2016). Online student services: Current practices and recommendation for implementation. Journal of Educational Technology Systems, 44(4), 450–462. doi:10.1177/0047239515616956
   Google Scholar
• Bandura, A. (1986). Social foundations of thought and action. Englewood Cliff, NJ: Prentice-Hall.
   Google Scholar
• Bandura, A. (1997). Self-efficacy: The exercise of control. New York: Freeman.
   Google Scholar
• Bates, R., & Khasaweh, S. (2007). Self-efficacy and college students’ perceptions and use of online learning systems. Computers in Human Behavior, 23(1), 175–191. doi:10.1016/j.chb.2004.04.004
   Web of Science ®Google Scholar
• Bradley, R. L., Browne, B. L., & Kelley, H. M. (2017). Examining the influence of self-efficacy and self-regulation in online learning. College Student Journal, 51(4), 518–530.
   Google Scholar
• Britto, M., & Rush, S. (2013). Developing and implementing comprehensive student support services for online students. Journal of Asynchronous Learning Networks, 17(1), 29–42. doi:10.24059/olj.v17i1.313
   Google Scholar
• Brown, C. (2017). The persistence and attrition of online learners. School Leadership Review, 12(1), 47–58.
   Google Scholar
• Chang, C. S., Liu, E. Z. F., Sung, H. Y., Lin, C. H., Chen, N. S., & Cheng, S. S. (2014). Effects of online college student’s Internet self-efficacy on learning motivation and performance. Innovations in Education and Teaching International, 51(4), 366–377. doi:10.1080/14703297.2013.771429
   Web of Science ®Google Scholar
• Crawley, A., & Fetzner. (2013). Providing service innovations to students inside and outside of the online classroom: Focusing on student success. Journal of Asynchronous Learning Networks, 17(1), 7–12.
   Google Scholar
• Creswell, J. W., & Creswell, J. D. (2020).Research design: Qualitative, quantitative, and mixed methods approaches (5th ed.). Los Angeles: SAGE.
   Google Scholar
• Creswell, J. W., & Plano-Clark, V. L. (2017). Designing and conducting mixed methods research (3rd ed.). Los Angeles: SAGE.
   Google Scholar
• Fend, H., & Scheel, K. (2005). Engaging students: An examination of the effects of teaching strategies on self-efficacy and course climate in a nonmajors physics course. Journal of College Science Teaching, 35(1), 20–24.
   Google Scholar
• Fong, B. L., Wang, M., White, K., & Tipton, R. (2016). Assessing and serving the workshop needs of graduate students. The Journal of Academic Librarianship, 42(5), 569–580. doi:10.1016/j.acalib.2016.06.003
   Web of Science ®Google Scholar
• Hodges, C. B. (2008). Self-efficacy in the context of online learning environments: A review of the literature and directions for research. Performance Improvement Quarterly, 20(3–4), 7–25. doi:10.1002/piq.20001
   Google Scholar
• Irani, T. A., Wilson, S. B., Slough, D. L., & Rieger, M. (2014). Graduate student experiences on-and off-campus: Social connectedness and perceived isolation. International Journal of E-Learning & Distance Education, 28(1).
   Google Scholar
• Liaw, S. (2008). Investigating students’ perceived satisfaction, behavioral intention, and effectiveness of e-learning: A case study of the Blackboard system. Computers & Education, 51(2), 864–873. doi:10.1016/j.compedu.2007.09.005
   Web of Science ®Google Scholar
• Lieblein, E. (2000). Critical factors for successful delivery of online programs. Internet and Higher Education, 3(161–174), 161–174. doi:10.1016/S1096-7516(01)00036-7
   Google Scholar
• Ludwig-hardman, S., & Dunlap, J. C. (2003). Learner support services for online students: Scaffolding for success. The International Review of Research in Open and Distributed Learning, 4(1). doi:10.19173/irrodl.v4i1.131
   Google Scholar
• Margolis, H., & McCabe, P. P. (2006). Improving self-efficacy and motivation: What to do, what to say. Intervention in School and Clinic, 41(4), 218–227. doi:10.1177/10534512060410040401
   Web of Science ®Google Scholar
• McCracken, M. (2008). Best practices in supporting persistence in distance education students through integrated web-based systems. Journal of College Student Retention: Research, Theory, and Practice, 10(1), 65–91. doi:10.2190/CS.10.1.f
   Google Scholar
• Milman, N. B., Posey, L., Pintz, C., Wright, K., & Zhou, P. (2015). Online master’s students’ perceptions of institutional supports and resources: Initial survey results. Online Learning, 19(4). doi:10.24059/olj.v19i4.549
   Web of Science ®Google Scholar
• Newberry, R., & DeLuca, C. (2013). Building a foundation for success through student services for online learner. Online Learning, 17(4). doi:10.24059/olj.v17i4.385
   Google Scholar
• Prior, D. D., Mazanov, J., Meacheam, D., Heaslip, G., & Hanson, J. (2016). Attitude, digital literacy and self efficacy: Flow‐on effects for online learning behavior. Internet and Higher Education, 29, 91‐97. doi:10.1016/j.iheduc.2016.01.001
   Web of Science ®Google Scholar
• Ramsin, A., & Mayall, H. J. (2019). Assessing ESL learners’ online learning self-efficacy in Thailand: Are they ready? Journal of Information Technology Education Research, 18, 467–479. doi:10.28945/4452
   Web of Science ®Google Scholar
• Richardson, M. D., Sheeks, G., Waller, R. E., & Lemoine, P. A. (2021). Pursuit of online services for online students. In D. M. Velliaris (Ed.), Research Anthology on Developing Effective Online Learning Courses (pp. 1850–1880). Hershey, PA: IGI Global. doi:10.4018/978-1-7998-8047-9.ch092
   Google Scholar
• Rovai, A. P., & Downey, J. R. (2010). Why some distance education programs fail while others succeed in a global environment. The Internet and Higher Education, 13(3), 141–147. doi:10.1016/j.iheduc.2009.07.001
   Web of Science ®Google Scholar
• Ruthotto, I., Kreth, Q., Stevens, J., Trively, C., & Melkers, J. (2020). Lurking and participation in the virtual classroom: The effects of gender, race, and age among graduate students in computer science. Computers & Education, 151, 1–15. doi:10.1016/j.compedu.2020.103854
   Web of Science ®Google Scholar
• Schunk, D. H. (1991). Self-efficacy and academic motivation. Educational Psychologist, 26, 207–231. doi:10.1080/00461520.1991.9653133
   Web of Science ®Google Scholar
• Seaman, J. E., Allen, I. E., & Seaman, J. (2018). Grade increase. Tracking distance education in the United States. https://onlinelearningsurvey.com/reports/gradeincrease.pdf
   Google Scholar
• Shen, D., Cho, M.-H., Tsai, C.-L., & Marra, R. (2013). Unpacking online learning experiences. Online learning self-efficacy and learning satisfaction. Internet and Higher Education, 19, 10–17. doi:10.1016/j.iheduc.2013.04.001
   Web of Science ®Google Scholar
• Siegle, D., & McCoach, D. B. (2007). Increasing student mathematics self-efficacy through teacher training. Journal of Advanced Academics, 18(2), 278–312.
   Google Scholar
• Stewart, B. L., Goodson, C. E., Miertschin, S. L., Norwood, M. L., & Ezell, S. (2013). Online student support services: A case based on quality frameworks. Journal of Online Learning and Teaching, 9(2), 290–303.
   Google Scholar
• Stiller, K. D., & Köster, A. (2016). Learner attrition in an advanced vocational online training: The Role of computer attitude, computer anxiety, and online learning experience. European Journal of Open, Distance and E-Learning, 19(2), 1–14. doi:10.1515/eurodl-2016-0004
   Google Scholar
• Thorpe, M. (2002). Rethinking learner support: The challenge of collaborative online learning. Open Learning, 17(2), 105–119. doi:10.1080/02680510220146887a
   Google Scholar
• Wang, A. Y., & Newlin, M. H. (2002). Predictors of web-student performance: The role of self-efficacy and reasons for taking an on-line class. Computers in Human Behavior, 18, 151–163. doi:10.1016/S0747-5632(01)00042-5
   Web of Science ®Google Scholar
• Wang, C.-H., Shannon, D. M., & Ross, M. E. (2013). Students’ characteristics, self-regulated learning, technology self-efficacy, and course outcomes in online learning. Distance Education, 34(3), 302–323. doi:10.1080/01587919.2013.835779
   Web of Science ®Google Scholar
• Wijekumar, K., Ferguson, L., & Wagoner, D. (2006). Problem with assessment validity and reliability in web-based distance learning environments and solutions. Journal of Educational Multimedia & Hypermedia, 15, 199–215.
   Google Scholar
• Wu, J.-H., Tennyson, R. D., & Hsia, T.-L. (2010). A study of student satisfaction in a blended e-learning system environment. Computers & Education, 55(1), 155–164. doi:10.1016/j.compedu.2009.12.012
   Web of Science ®Google Scholar