Job demands, emotional dissonance and elderly abuse: The moderating role of organizational resources

References

• Aiken, L. S., West, S. G., & Reno, R. R. (1991). Multiple regression: Testing and interpreting interactions. Newbury Park, CA: Sage.
   Google Scholar
• Amyot, -J.-J. (2010). Guide de la prévention et de la lutte contre la maltraitance des personnes âgées. Paris: Dunod.
   Google Scholar
• Andela, M, & Truchot, D. (2017). Emotional dissonance and burnout: the moderating role of team reflexivity and re-evaluation. Stress and Health, 33(3), 179–189. doi:10.1002/smi.v33.3
   PubMed Web of Science ®Google Scholar
• Andela, M., Truchot, D., & Borteyrou, X. (2015). Emotional labour and burnout: Some methodological considerations and refinements. Canadian Journal of Behavioural Science/Revue Canadienne Des Sciences Du Comportements, 47(4), 321–332. doi:10.1037/cbs0000024
   Web of Science ®Google Scholar
• Anetzberger, G., Lachs, M., O’Brien, J., O’Brien, S., Pillemer, K., & Tomita, S. (1993). Elder mistreatment: A call for help. Patient Care, 27, 93–130.
   Google Scholar
• Aravanis, S. C., Adelman, R. D., Breckman, R., Fulmer, T. T., Hoolder, E., Lachs, M., … Sanders, A. B. (1993). American diagnostic and treatment guidelines on elder abuse and neglect. 2, 371–388.
   Google Scholar
• Baker, M. W., & Heitkemper, M. M. (2005). The roles of nurses on interprofessional teams to combat elder mistreatment. Nursing Outlook, 53(5), 253–259. doi:10.1016/j.outlook.2005.04.001
   PubMed Web of Science ®Google Scholar
• Bakker, A. B, & Heuven, E. (2006). Emotional dissonance, burnout, and in-role performance among nurses and police officers. International Journal Of Stress Management, 13(4), 423–440. doi:10.1037/1072-5245.13.4.423
   Google Scholar
• Baron, R. M, & Kenny, D. A. (1986). The moderator–mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173–1182. doi:10.1037/0022-3514.51.6.1173
   PubMed Web of Science ®Google Scholar
• Burns, D., Hyde, P., & Killet, A. (2013). Wicked problems or wicked people? Reconceptualising institutional abuse. Sociology of Health & Illness, 35(4), 514–528. doi:10.1111/j.1467-9566.2012.01511.x
   PubMed Web of Science ®Google Scholar
• Bužgová, R., & Ivanová, K. (2009). Elder abuse and mistreatment in residential settings. Nursing Ethics, 16(1), 110–126. doi:10.1177/0969733008097996
   PubMed Web of Science ®Google Scholar
• Bužgová, R., & Ivanová, K. (2011). Violation of ethical principles in institutional care for older people. Nursing Ethics, 18(1), 64–78. doi:10.1177/0969733010385529
   PubMed Web of Science ®Google Scholar
• Cohen, M., Levin, S. H., Gagin, R., & Friedman, G. (2007). Elder abuse: Disparities between older people’s disclosure of abuse, evident signs of abuse, and high risk of abuse. Journal of the American Geriatrics Society, 55(8), 1224–1230.
   PubMed Web of Science ®Google Scholar
• Council on Scientific Affairs. (1987). Elder abuse and neglect. JAMA : the Journal of the American Medical Association, 257, 966–971.
   PubMed Web of Science ®Google Scholar
• Diestel, S, & Schmidt, K.-H. (2011). The moderating role of cognitive control deficits in the link from emotional dissonance to burnout symptoms and absenteeism. Journal of Occupational Health Psychology, 16(3), 313–30. doi:10.1037/a0022934
   PubMed Web of Science ®Google Scholar
• Dujarier, M.-A. (2002). Comprendre l’inacceptable: Le cas de la maltraitance en gériatrie. Revue Internationale De Psychosociologie, VIII, (2), 111. doi:10.3917/rips.019.0111
   Google Scholar
• Frazier, P. A., Tix, A. P., & Barron, K. E. (2004). Testing moderator and mediator effects in counseling psychology research. Journal of Counseling Psychology, 51(1), 115–134. doi:10.1037/0022-0167.51.1.115
   Web of Science ®Google Scholar
• Goergen, T. (2001). Stress, conflict, elder abuse and neglect in German nursing homes: A pilot study among professional caregivers. Journal of Elder Abuse & Neglect, 13(1), 1–26. doi:10.1300/J084v13n01_01
   Web of Science ®Google Scholar
• Goergen, T. (2004). A multi-method study on elder abuse and neglect in nursing homes. The Journal of Adult Protection, 6(3), 15–25. doi:10.1108/14668203200400016
   Google Scholar
• Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (2013). Emotional Labot in the 21st Century. Diverse perspectives on emotion regulation at work. New York and London: Routledge.
   Google Scholar
• Hochschild, A. R. (1983). The managed heart: commercialization of human feeling. In (second edi). Berkeley: University of California Press.
   Google Scholar
• Holman, D., Martinez-Iñigo, D., & Totterdell, P. (2008). Emotional labour and employee well-being : An integrative review. In N. Ashkanasy & C. L. Cooper (Eds.), Research companion to emotion in organizations (pp. 301–315). Northampton, MA: Edward Elgar Publishing.
   Google Scholar
• Huguenotte, V., Andela, M., & Truchot, D. (2016). Développement d’un questionnaire exigences-ressources contextualisé pour une appréhension du burnout des professionnels en EHPAD. NPG Neurologie-Psychiatrie-Gériatrie, 16(91), 24–31. doi:10.1016/j.npg.2015.06.002
   Google Scholar
• Hülsheger, U. R, Lang, J. W. B, & Maier, G. W. (2010). Emotional labor, strain, and performance: testing reciprocal relationships in a longitudinal panel study. Journal Of Occupational And Organizational Psychology, 15(4), 505–521. doi:10.1037/a0021003
   Google Scholar
• Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16(3), 361–389. doi:10.1037/a0022876
   PubMed Web of Science ®Google Scholar
• Jayawardena, K. M., & Liao, S. (2006). Elder abuse at end of life. Journal of Palliative Medicine, 9(1), 127–136. doi:10.1089/jpm.2006.9.127
   PubMed Web of Science ®Google Scholar
• Jones, K. S., Veenstra, T. R., Seamon, J. P., & Krohmer, J. (1997). Elder mistreatment: National survey of emergency physicians. Annals of Emergency Medicine, 30(4), 473–479. doi:10.1016/S0196-0644(97)70007-6
   PubMed Web of Science ®Google Scholar
• Lachs, M., & Pillemer, K. (1995). Abuse and neglect of elderly persons. The New England Journal of Medicine, 332, 437–443. doi:10.1056/NEJM199502163320706
   PubMed Web of Science ®Google Scholar
• Le Blanc, P. M, Hox, J. J, Schaufeli, W. B, Taris, T. W, & Peeters, M C. W. (2007). Take care! the evaluation of a team-based burnout intervention program for oncology care providers. The Journal Of Applied Psychology, 92(1), 213–27. doi:10.1037/0021-9010.92.1.213
   PubMed Web of Science ®Google Scholar
• Lindbloom, E. J., Brandt, J., Hough, L. D., & Meadows, S. E. (2007). Elder mistreatment in the nursing home: A systematic review. Journal of the American Medical Directors Association, 8(9), 610–616. doi:10.1016/j.jamda.2007.09.001
   PubMed Web of Science ®Google Scholar
• McDonald, L., Beaulieu, M., Harbison, J., Hirst, S., Lowenstein, A., & Podnieks, E. (2012). Institutional abuse of older adults: What we know, what we need to know. Journal of Elder Abuse and Neglect, 24(2), 138–160. doi:10.1080/08946566.2011.646512 60
   PubMed Web of Science ®Google Scholar
• Mercadier, C. (2002). Le travail émotionnel des soignants à l’hôpital. In : le corps au coeur de l'interaction soignant-soigné. Paris: Editions Seli Arslan.
   Google Scholar
• Payne, B., & Cikovic, R. (1995). An empirical examination of the characteristics, consequences, and causes of elder abuse in nursing homes. Journal of Elder Abuse and Neglect, 7(4), 61–74. doi:10.1300/J084v07n04_05
   Web of Science ®Google Scholar
• Payne, B. K., & Fletcher, L. B. (2005). Elder abuse in nursing homes: Prevention and resolution strategies and barriers. Journal of Criminal Justice, 33(2), 119–125. doi:10.1016/j.jcrimjus.2004.12.003
   Web of Science ®Google Scholar
• Pillemer, K., & Moore, D. W. (1990). Highlights from a study of abuse of patients in nursing homes. Journal of Elder Abuse & Neglect, 2(1–2), 5–30. doi:10.1300/J084v02n01_02
   Google Scholar
• Podnieks, E., Penhale, B., Goergen, T., Biggs, S., & Han, D. (2010). Elder mistreatment: An international narrative. Journal of Elder Abuse & Neglect, 22(1–2), 131–163. doi:10.1080/08946560903436403
   PubMed Web of Science ®Google Scholar
• Roulet Schwab, D., & Christen-Gueissaz, E. (2006). Prévention de lamaltraitance des personnes âgées. Éthique & Santé, 3(3), 151–155. doi:10.1016/S1765-4629(06)70583-9
   Google Scholar
• Rubin, R. S., Staebler Tardino, V. M., Daus, C. S., & Munz, D. C. (2005). A reconceptualization of the emotional labor construct: On the development of an integrated theory of perceived emotional dissonance and emotional labor. In C. E. J. Härtel, W. J. Zerbe, & N. Ashkanasy (Eds.), Emotions in organizational behavior (pp. 189–212). Mahwah, New Jersey: Lawrence Erlbaum Associates Publishers.
   Google Scholar
• Sandmoe, A., & Kirkevold, M. (2013). Identifying and handling abused older clients in community care: The perspectives of nurse managers. International Journal of Older People Nursing, 8(2), 83–92. doi:10.1111/j.1748-3743.2011.00279.x
   PubMedGoogle Scholar
• Schiamberg, L. B., Barboza, G. G., Oehmke, J., Zhang, Z., Griffore, R. J., Weatherill, R. P., & Post, L. A. (2011). Elder abuse in nursing homes: An ecological perspective. Journal of Elder Abuse and Neglect, 23(2), 190–211. doi:10.1080/08946566.2011.558798
   PubMed Web of Science ®Google Scholar
• Sethi, D., Wood, S., Mitis, F., Bellis, M., Penhale, B., Marmolejo, I. I., Lowenstein, A., & Kärki, F. U. (2011). European report on preventing elder maltreatment. (D. Sethi, S. Wood, F. Mitis, M. Bellis, B. Penhale, I. I. Marmolejo, … F. U. Kärki, Eds.). Geneva, Switzerland: World Health Organization.
   Google Scholar
• Van Dijk, P. A., & Kirk, A. (2006). Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance. Journal of Management & Organization, 12, 101–115. doi:10.5172/jmo.2006.12.2.101
   Google Scholar
• Wegge, J, Van Dick, R, & von Bernstorff, C. (2010). Emotional dissonance in call centre work. Journal Of Managerial Psychology, 25(6), 596–619. doi:10.1108/02683941011056950
   Web of Science ®Google Scholar
• Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands-resources model. International Journal of Stress Management, 14(2), 121–141. doi:10.1037/1072-5245.14.2.121
   Google Scholar
• Zapf, D., & Holz, M. (2006). On the positive and negative effects of emotion work in organizations. European Journal of Work and Organizational Psychology, 15(1), 1–28. doi:10.1080/13594320500412199
   Web of Science ®Google Scholar
• Zhang, Z., Schiamberg, L., Oehmke, J., Barboza, G., Giffrore, R., Post, L., … Mastin, T. (2011). Neglect of older adults in nursing homes. Journal of Elder Abuse & Neglect, 23, 75–88.
   PubMedGoogle Scholar