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Original Articles

Quality Quandaries*: An Efficient Public Sector

, &
Pages 431-435 | Published online: 20 Jun 2012

REFERENCES

  • De Koning , H. , De Mast , J. , Does , R. J. M. M. , Vermaat , T. , Simons , S. ( 2008 ). Generic Lean Six Sigma project definitions in financial services . Quality Management Journal , 15 ( 4 ): 32 – 45 .
  • De Mast , J. , Does , R. J. M. M. , De Koning , H. , Lokkerbol , J. ( 2012 ). Lean Six Sigma for Services and Healthcare . Alphen aan den Rijn , The Netherlands : Beaumont .
  • Liker , J. K. ( 2004 ). The Toyota Way . New York : McGraw-Hill .
  • Montgomery , D. C. , Woodall , W. H. ( 2008 ). An overview of Six Sigma . International Statistical Review , 76 ( 3 ): 329 – 346 .
  • Niemeijer , G. , Does , R. J. M. M. , De Mast , J. , Trip , A. , Van den Heuvel , J. ( 2011 ). Generic project definitions for improvement of health care delivery: A case-based approach . Quality Management in Health Care , 20 ( 2 ): 152 – 164 .
  • Snee , R. D. , Hoerl , R. W. ( 2005 ). Six Sigma beyond the Factory Floor . Upper Saddle River , NJ : Pearson Education .
  • *Edited by Ronald J. M. M. Does.

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