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Quality Quandaries

Quality Quandaries: Reducing Work in Process at an Emergency Assistance Center

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Pages 78-84 | Published online: 17 Dec 2012

REFERENCES

  • De Koning , H. , De Mast , J. ( 2007 ). The CTQ flowdown as a conceptual model of project objectives . Quality Management Journal , 14 ( 2 ): 19 – 28 .
  • De Mast , J. , Does , R. J. M. M. , De Koning , H. , Lokkerbol , J. ( 2012 ). Lean Six Sigma for Services and Healthcare . Alphen aan den Rijn . The Netherlands : Beaumont Quality Publications .
  • Hall , R. W. ( 1983 ). Zero Inventories Homewood . IL : Dow Jones-Irwin .
  • Hopp , W. J. , Spearman , M. L. ( 2008 ). Factory Physics . New York : McGraw-Hill .
  • Womack , J. P. , Jones , D. T. ( 2003 ). Lean Thinking: Banish Waste and Create Wealth in Your Corporation Florence . MA : Free Press .
  • Edited by Ronald J. M. M. Does.

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