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Quality Engineering Volume 26, 2014 - Issue 4
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Original Articles

Quality Quandaries: Improving the Overall Equipment Effectiveness at a Pharmaceutical Company

Alex KuiperInstitute for Business and Industrial Statistics (IBIS UvA), Department of Operations Management, Amsterdam Business School, University of Amsterdam, Amsterdam, The NetherlandsView further author information
,
Michiel van RaalteDurapharm, Nuland, The NetherlandsView further author information
&
Ronald J. M. M. DoesInstitute for Business and Industrial Statistics (IBIS UvA), Department of Operations Management, Amsterdam Business School, University of Amsterdam, Amsterdam, The NetherlandsCorrespondence[email protected]
View further author information
Pages 478-483 | Published online: 20 Aug 2014

REFERENCES

  • De Koning, H., De Mast, J. (2007). The CTQ flowdown as a conceptual model of project objectives. Quality Management Journal, 14(2):19–28.
  • De Mast, J., Does, R. J. M. M., De Koning, H., Lokkerbol, J. (2012). Lean Six Sigma for Services and Healthcare. Alphen aan den Rijn, The Netherlands: Beaumont Quality Publications.
  • Does, R. J. M. M., Roes, K. C. B., Trip, A. (1999). Statistical Process Control in Industry. Dordrecht, The Netherlands: Kluwer Academic.
  • Goldratt, E. M. (1984). The Goal: A Process of Ongoing Improvement. Great Barrington, MA: North River Press.
  • Nakajima, S. (1988). Introduction to TPM: Total Productive Maintenance. Cambridge, MA: Productivity Press.
  • Ohno, T. (1988). Toyota Production System: Beyond Large-Scale Production. Portland, OR: Productivity Press.
  • Slack, N., Chambers, S., Johnston, R. (2010). Operations Management. Essex, UK: Prentice Hall.
  • Womack, J. (2011). Gemba Walks. Cambridge, MA: Lean Enterprise Institute.

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