References
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- Deming , W. E. , Out of the Crisis. MIT Center for Advanced Engineering Study , Cambridge , MA , 1986 .
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- Thomas Pyzdek is President of Quality America, Inc. A senior member of ASQC and an ASQC CQE/CRE, he has 22 years experience in the quality field. He received his M.S. in Industrial Engineering from the University of Arizona (1982) and his B.S. in Economics from the University of Nebraska at Omaha (1974). Pyzdek is the author of numerous books and papers on quality. He served on the Board of Examiners for the Malcolm Baldridge National Quality Award