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Quality Engineering Volume 8, 1996 - Issue 3
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Original Articles

The Difficulties Encountered in the Introduction of Total Quality Management: A Case Study Examination

C. G. Crofton Quality Management Centre Manchester School of Management UMIST, Manchester, EnglandView further author information
&
B. G. Dale Quality Management Centre Manchester School of Management UMIST, Manchester, EnglandView further author information
Pages 433-439 | Published online: 22 Jan 2007

References

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  • Roth W. , Do's and Don'ts of Quality Improvement , Quality Press , 1990 , pp. 45 – 47 .
  • Wilkinson , A. and Witcher , B. , Fitness for Use? Barriers to Full TQM in the U.K. , Management Decision , 29 ( 8 ), 46 – 51 ( 1991 )
  • Dale , B. G. , Newton , K. , and Lascelles , D. M. , The Role of Management , Hong Kong Government Industry Department , Hong Kong , 1994 .
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  • Juran , J. M. (ed.), Quality Control Handbook , McGraw-Hill , New York , 1988 .

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