References: SUPPORTING QUALITY IMPROVEMENT TEAMS FOR CONTINUOUS IMPROVEMENT

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Gitlow , H. S. and Loredo , E. N. , Total Quality Management at Xerox A Case Study . Qual. Eng ., |v5|( 3 ), 403 – 432 ( 1993 ).
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Xerox Quality Solutions, The Xerox Business Products and Systems Malcolm Baldrige National Quality Award Submission Document , Xerox Quality Solutions , Rochester , NY , 1993 .
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Ramcharandas , E. , Xerox Creates a Continuous Learning Environment for Business Transformation , Planning Rev ., 34 – 38 ( March-April 1994 ).
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SUPPORTING QUALITY IMPROVEMENT TEAMS FOR CONTINUOUS IMPROVEMENT

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SUPPORTING QUALITY IMPROVEMENT TEAMS FOR CONTINUOUS IMPROVEMENT

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