Suggested Reading
- Andrew LB. Conflict management, prevention, and resolution in medical settings. Physician Exec 1999;25 (4): 38–42.
- Blum LA, Hunt DW, Hanks J, Nordberg M, Goldstein SN, Spiro DC, Ludwig GG. Rude awakenings. Emerg Med Serv 1995;24 (5): 31–34, 73–75, 80–85.
- Fowler AR Jr, Bushardt SC, Jones MA. Retaining nurses through conflict resolution. Training staff to confront problems and communicate openly can improve the work climate. Health Prog 1993;74 (5): 25–29.
- Goleman D. Emotional Intelligence: Why It Can Matter More Than IQ. London: Bloomsbury Publishing, 1995.
- Goleman D. Working with Emotional Intelligence. New York: Bantam Books, 1998.
- Grant W. How to Turn Conflict into Co-operation. Shaftesbury: Element Books Limited, 1997.
- Lowes R. Taming the disruptive doctor. Med Econ 1998;75 (19): 67–68, 73–74, 77–80.
- Pfifferling JH. The disruptive physician. A quality of professional life factor. Physician Exec 1999;25 (2): 56–61.
- Robinett J, Cruser A, Podawiltz AL. “But doctor, someone has to do something”: resolving interpersonal conflicts in the workplace. J Am Osteopath Assoc 1995;95: 333–336.
- Sotile WM, Sotile MO. Part 1, Conflict management. How to shape positive relationships in medical practices and hospitals. Physician Exec 1999;25 (4): 57–61.
- Sotile WM, Sotile MO. Part 2, Conflict management. How to shape positive relationships in medical practices and hospitals. Physician Exec 1999;25 (5): 51–55.