- Molloy E, Ajjawi R, Bearman M, Noble C, Rudland J, Ryan A. Challenging feedback myths: values, learner involvement and promoting effects beyond the immediate task. Med Educ. 2020;54(1):33–39. doi:10.1111/MEDU.13802.
- Kamali D, Illing J. How can positive and negative trainer feedback in the operating theatre impact a surgical trainee’s confidence and well-being: a qualitative study in the north of England. BMJ Open. 2018;8(2):e017935. doi:10.1136/bmjopen-2017-017935.
- Colletti L. Difficulty with negative feedback: face-to-face evaluation of junior medical student clinical performance results in grade inflation. J Surg Res. 2000;90(1):82–87. doi:10.1006/jsre.2000.5848.
- Saddawi-Konefka D, Sullivan A, Beltran C, Baker K. Doing more with written feedback: improving learner satisfaction and reflection with the LEAF (Learner-Engaged Analysis of Feedback) method. Acad Med. 2021;96(10):1425–1430. doi:10.1097/ACM.0000000000004046.
- Duitsman ME, van Braak M, Stommel W, et al. Using conversation analysis to explore feedback on resident performance. Adv Health Sci Educ Theory Pract. 2019;24(3):577–594. doi:10.1007/S10459-019-09887-4.
- Coleman ME. Leadership spotlight: feedback and emotional intelligence – LEB. Law Enforcement Bulletin, June 9, 2021. https://leb.fbi.gov/spotlights/leadership-spotlight-feedback-and-emotional-intelligence.
- Salovey P, Mayer J. Emotional intelligence. Imagin Cogn Pers. 1990;9(3):185–211. doi:10.2190/DUGG-P24E-52WK-6CDG.
- Eurich T. What self-awareness really is (and how to cultivate it). Harv Bus Rev. January 4, 2018. https://hbr.org/2018/01/what-self-awareness-really-is-and-how-to-cultivate-it.
- Eurich T. The right way to respond to negative feedback. Harv Bus Rev. May 31, 2018. https://hbr.org/2018/05/the-right-way-to-respond-to-negative-feedback.
- Webb AR, Young RA, Baumer JG. Emotional intelligence and the ACGME competencies. J Grad Med Educ. 2010;2(4):508–512. doi:10.4300/JGME-D-10-00080.1.
Baylor University Medical Center Proceedings
The peer-reviewed journal of Baylor Scott & White Health
Volume 37, 2024 - Issue 3
Perspectives
The one cloud on a sunny day: Using emotional intelligence to manage emotions from negative written feedback
Britlyn D. Orgilla Department of Anesthesia, Critical Care, and Pain Medicine, Massachusetts General Hospital, Boston, Massachusetts, USACorrespondence[email protected]
https://orcid.org/0000-0002-1777-581X
, MDhttps://orcid.org/0000-0002-1777-581X, , MD, MBA & , EdD, MA